Mirror Advisors (Authorised Zoho Partner tech consulting & delivery firm) | Texas, USA

Project Director

• Fast-tracked from Project Manager to Project Director in 3 months, owning tech consulting, presales, and delivery for a 3-person Zoho partner development team, delivering 85% of portfolio workload at 80-90% SLA adherence
• Designed a new subscription-based billing model end-to-end, including its master service agreement, pricing tiers, and governance structure, then closed six client contracts worth over $100,000 in contracted revenue within 2 months of launch
• Conceptualized and specified a custom low-code operations portal unifying task tracking, client communication, and file management, cutting average developer turnaround time by an estimated 50-80% versus the prior informal process
• Increased average client contract duration 118% by shifting the portfolio to 12-month subscriptions from a 5.5-month average
• Led 4+ CRM data migration projects as sole point of contact, achieving 99%+ data accuracy by the second migration round across projects ranging from 5,000 to 30,000 records

3DM Luxury & Lifestyle LLP (Curated premium leather footwear boutique for men) | New Delhi, India

Pro-Bono Business Solutions Consultant

• Conducted the firm's first-ever comprehensive process audit across sales, inventory, documentation, and accounting functions, establishing a baseline for digital transformation in a fully manual operation with zero existing documentation
• Served as sole consultant leading end-to-end implementation of four SaaS platforms (CRM, e-signature, inventory management, accounting) simultaneously, owning the full lifecycle from requirements gathering to UAT and go-live
• Owned complete migration of legacy customer and inventory data from unstructured manual records into new digital systems, executing full data cleaning, validation, and transfer against a contractual accuracy target of 99%+
• Designed and delivered virtual training sessions and post-implementation support materials (guides, workflows, screen recordings) across all four platforms for a non-technical team with zero prior digital tool exposure
• Achieved contractual targets of 85%+ user adoption and an average feedback score of 4/5 or above, while coordinating with IT teams and external vendors on system integrations

Zoho Corporation (Global SaaS/cloud software provider for business applications) | Chennai

IT Business Analyst & Implementation Consultant

• Owned end-to-end SaaS implementation delivery as sole point of contact for global enterprise engagements across the US, ANZ, India, Europe, and MEA, coordinating 20+ cross-functional stakeholders within Zoho's consulting practice
• Served as implementation SPOC for 3+ Indian enterprise multi-product deals covering 75+ users each, with multi-year contracts valued at over ₹1 Cr per deal
• Designed a 40+ clause governance framework and revised Statement of Work template that reduced escalations and rework, achieving org-wide adoption within 2 months of rollout
• Delivered 100+ implementation projects averaging 10 workflows, 4-5 modules, and 4 applications, and maintained on-time first-walkthrough delivery across 80% of projects against signed-off SOW timelines
• Re-architected a 400+ field onboarding form into a low-code application for a Mauritius-based bank, cutting onboarding time by 60%

Ernst & Young Global Delivery Services (Global professional services & consulting delivery center) | Bengaluru

Advanced Analyst

• Independently managed high-volume US tax notice processing activities involving categorisation, data extraction, validation, and structured data migration while supporting multiple concurrent requests and adhering to established service delivery timelines
• Trained 20+ new team members on operational workflows, quality standards, and process requirements, contributing significantly to team onboarding and knowledge-transfer initiatives
• Developed a structured quality-tracking mechanism that contributed to a reduction in errors within a key operational process
• Supported coordination activities related to workload distribution and resource planning, helping the team manage incoming requests effectively and identify potential capacity constraints
• Earned Gold Standard ratings (the highest possible) across multiple dimensions—including leadership, quality, and risk management—from two independent senior reviewers under EY's FY22 LEAD Feedback framework

IdeaRX (Healthcare GPO startup focused on hospital procurement) | Chennai, Tamil Nadu, India

Management Trainee

• Led the setup of IdeaRX's digital presence, creating structured content across LinkedIn and Facebook to position the organization within the healthcare GPO ecosystem
• Developed and executed content strategies covering healthcare procurement inefficiencies, hospital revenue leakages, case studies, and client testimonials to drive awareness and credibility
• Increased IdeaRX's LinkedIn following from 178 to 676 within 7 months (~2.8x growth) through a consistent 3-post-per-week content strategy
• Enabled publication of 4 case studies and 2 leadership profiles, contributing to renewal of services across 4 hospital branches
• Strengthened sales discipline through structured targeting and CRM tracking, contributing to a ~4% increase in customer conversion over 5 months

• Fast-tracked from Project Manager to Project Director in 3 months, absorbing the Director of Implementation's full portfolio amid organizational restructuring
• Received Gold Standard ratings — EY's highest FY22 LEAD Feedback rating — across leadership, quality, and risk management from two independent senior reviewers
• Received unsolicited written commendation from a Netherlands-based consultancy's Managing Partner, escalated to senior management, for real-time solutioning and cross-departmental problem-solving
• Formally credited as Business Analyst in a cross-organizational project-completion appreciation for a real-estate CRM engagement spanning an implementation partner and end-client
• Selected org-wide to support a complex multi-product European enterprise engagement, earning appreciation from the client's senior sales director and firm management
• Earned an Outstanding Grade for designing a perforating die as a low-cost alternative to Italian machinery, saving Rs. 30 Lakhs in inventory capital
• Earned an Outstanding Grade for a robotic arm simulation achieving a 40% increase in payload efficiency
• Co-engineered and launched a new subscription model, closing over $100,000 in contracted revenue within two months of launch
• Independently designed and monetized a paid feasibility presales model, generating $10,000 from 3 clients (~5-10% of total firm revenue) within three months

• B.E (Production Engineering), Madras Institute of Technology, Anna University, Chennai

• McKinsey Forward Program | McKinsey.org
• Fundamental Sales Concepts — An Overview | Zoho Corporation (Coursera)
• Roles and Responsibilities of a Sales Representative | Zoho Corporation (Coursera)

• Elected Placement Advisory Coordinator, MIT Anna University (2020–2021), guiding junior students through one-on-one interactions and training meetings — College Level
• Served as Head of Content Creation for MIT Quill, increasing readership by 18% through bilingual content addressing communication gaps among non-English speaking students (2019–2021) — College Level
• Elected Woman Class Representative and Committee Member, MIT Anna University (2017–2019), serving as primary liaison between student body and faculty — College Level
• Served as Vice-Chair of UNEA (United Nations Environment Assembly) at SISHMUN-2016 — School Level
• Elected Vice-Captain of Cauvery House, Sishya School, leading inter-house sports and institutional activities — School Level
• Won multiple prizes in singing competitions within school and at external events across a 9-year tenure in the school choir — School Level
• Won medals at regional-level Tennis meets and Inter-House sports competitions — Regional Level