Mirror Advisors (Authorised Zoho Partner tech consulting & delivery firm) | Texas, USA

Project Director

• Co-designed the shift from hourly billing to a subscription model (Infinity), driving $100K+ in revenue within 2 months and lifting client retention from 60% to 90%.
• Drove a unified task engine and analytics dashboard, showcasing project statuses and developer progress, from concept to live launch for clients and developers, delivering 90% SLA adherence across complexity tiers.
• Drafted and refined Master Service Agreements across bank of hours, feasibility, and subscription engagement types, cutting contract revision cycles from 4 to 2 through a defensibility focused rewrite process.
• Designed an executive reporting suite for the Founder covering client requirements, task status, utilization, renewals, and revenue views, cutting manual data pulls from 10 hours to 0.5 hours a month.
• Owned Zoho One ecosystem administration and designed RBAC with differentiated access profiles by role and trust level.
• Accelerated new developer time-to-productivity by 40% through reusable migration playbooks and a restricted-access training workflow within the task engine, reducing ramp time from 2 weeks to 1-1.2 weeks.

3DM Luxury & Lifestyle LLP (Curated premium leather footwear boutique for men) | New Delhi, India

Business Solutions Consultant

• Directed a 7-month digital transformation as sole consultant for a luxury SME, leading end-to-end rollout of 4 integrated Zoho platforms across sales, inventory, and accounting while reporting to the Founder's Office.
• Owned data migration governance for undocumented legacy records, directing real-time remediation of quality risks to deliver 99%+ verified accuracy without slipping the timeline.
• Drove CRM adoption strategy for a fully non-technical team through structured training and one-on-one enablement, achieving 95% adoption, 10 points above the contracted target.

Zoho Corporation (Global SaaS/cloud software provider for business applications) | Chennai, India

Implementation Consultant

• Owned the full implementation lifecycle for 100+ engagements over 2.5 years, driving requirement gathering, documentation, and sign off end to end.
• Secured a healthcare diagnostics deal through direct C-suite engagement with CEO, CFO, and CMO stakeholders, closing USD 30,000+ in implementation revenue and USD 34,200 ARR.
• Sustained 70%+ CSAT and 2+ referred leads per quarter with 20+ testimonials over 2.5 years, earning expanded ownership of Europe and US EST accounts.
• Spearheaded implementation deal closures for 3+ Indian enterprise multi-product suite deals, each with a TCV of ₹1 Cr+ across multi-year contracts, covering 75+ user rollouts across multiple milestones.
• Authored a 40+ clause governance framework and revamped the team's SOW template, legally validated, cutting scope related escalations 15% with full team adoption in 2 months.
• Led a 7 department workflow mapping exercise under a 4 hour deadline, securing a competitive displacement win over Salesforce worth approximately USD 33,300 ARR.

Ernst & Young Global Delivery Services (Global professional services & consulting delivery center) | Bengaluru, India

Advanced Analyst

• Independently processed high-volume US tax notices, including categorization, extraction, validation, and structured data migration requests within SLA timelines.
• Trained 20+ new team members on operational workflows and quality standards, strengthening onboarding and knowledge-transfer efforts.
• Built a structured quality-tracking mechanism that measurably reduced errors in a key operational process.

IdeaRX (Healthcare GPO startup focused on hospital procurement) | Chennai, Tamil Nadu, India

Management Trainee

• Led setup of IdeaRX's digital presence, building structured content across LinkedIn and Facebook to position the organization within the healthcare GPO ecosystem.
• Developed content strategies on procurement inefficiencies, revenue leakages, case studies, and testimonials to drive awareness and credibility.
• Grew LinkedIn following from 178 to 676 (about 2.8x) in 7 months through a consistent 3 post per week content strategy.
• Enabled publication of 4 case studies and 2 leadership profiles, contributing to service renewal across 4 hospital branches.

• Promoted from Project Manager to Project Director in 3 months, absorbing the Director of Implementation's full portfolio during org restructuring
• Co-engineered the Infinity subscription model, closing 5 contracts and 1 premium engagement worth over $100K within two months of launch
• Fast-tracked into a client-facing Implementation Consultant role within 2 months of joining as an IT Business Analyst, based on manager-assessed aptitude for solution consulting.
• Received unsolicited written appreciation from the Managing Partner of a Netherlands based consultancy for real time solutioning and stakeholder trust
• Received Gold Standard, the highest rating, across leadership, quality and risk management in EY's FY22 LEAD Feedback from two senior reviewers
• Earned public Yammer recognition from a Senior Team Lead for the Tax Notices project, alongside written praise for coaching new team members

• B.E Production Engineering, Madras Institute of Technology, Anna University

• McKinsey Forward Program | McKinsey.org
• Fundamental Sales Concepts — An Overview | Zoho Corporation (Coursera)
• Roles and Responsibilities of a Sales Representative | Zoho Corporation (Coursera)

• Elected Class Representative for PGPX - 2026-27
• Elected Placement Advisory Coordinator, MIT Anna University (2020 to 2021), guiding junior students through one on one sessions and training meetings
• Elected Woman Class Representative and Committee Member, MIT Anna University (2017 to 2019), primary liaison between the student body and faculty
• Served as Head of Content Creation for MIT Quill, the departmental newsletter (2019 to 2021), raising readership by 18% through bilingual content