Data Analyst 2 | Acko Technologies | Bangalore
- Zero to One for Life Insurance – Planned and executed the entire analytics capability for life insurance in the agile work environment. Simplified complex problems into storylines and metrics for the leadership for data-driven decision making.
- Drove 25% efficiency increase in assisted sales, resulting in monthly cost savings in lakhs - Developed dashboards and cost models to track vendor outbound call efficiency, refining KPIs and SOPs to drive operational improvements and cost savings.
- Realised 30% increase in conversion rate by optimising the V2P funnel - Analysed user behaviour and drop-off patterns, leveraged LLMs for Voice of Customer (VOC) insights to identify pain points and worked on product and UI/UX improvements. Collaborated with marketing to enhance Acko's digital reach through SEO and SEM optimization.
- Achieved D0 readiness in UAT and transitioned to production within a week of launch, accelerating product’s GTM timeline
Data Analyst 1 | Acko Technologies | Bangalore
- 35% age points reduction in the loss ratio of group health insurance – Created a new pricing strategy for the underperforming group insurance portfolio aligned with market trends and established performance benchmarks to improve business efficiency.
- Fraud analytics and underwriting – Led portfolio analysis of health insurance and aided auto insurance, conducting cohort analysis and ad-hoc evaluations using SQL and Tableau, resulting in improved underwriting process on unconventional parameters. Conducted fraud investigations and implemented measures to reduce incorrect claim payouts, increasing profitability
- Built multiple dashboards for highlighting and regularly monitoring key performance indicators (KPIs) and conducted root cause analysis for deviations
Data Analyst | Clarivate | Bangalore
- Developed Python-powered free-text classification models, reducing analysis time from 3-4 days to a few hours for clients
- Streamlined review collection from various online platforms and created Power BI dashboards to monitor customer experience for client companies. Identified key themes and suggested corrective actions and process improvements.
- Worked with the Chief Strategy Officer of Clarivate on the ‘Customer Delight Program’ of Clarivate - elevated the score from 69 to 81 as well as reduced churn significantly
- Implemented 10+ projects across customer experience, churn analytics and customer loyalty
Analyst | True Power Systems LLP | Delhi
- Undertook digitalization of the traditional business including revamping the website to generate quality leads for our products
- Setup marketing campaigns on digital platforms like Facebook to enhance the reach of “Truepower” brand and generate pull for the product in ME&A
Analyst-Taxation | Ernst and Young India | Delhi
- Spearheaded preparation and filing of Income Tax Returns of expatriates and worked on tax compliance of high Net Worth individuals
- Supported the withholding tax calculation advisory to client companies for their expatriate employees involving the possibility to claim Dependent Personal Service (DPS) exemption and Foreign Tax Credit (FTC) benefit under the DTAA.
- Worked in Tax litigation matters (including appeals) for expatriate
- Independently managed individual clients of different nationalities for inbound and outbound immigration services
- Coordinated with global offices to collate information and worked harmoniously with team of other countries on global client engagements