Data Analyst | Acko Technologies | Bangalore
- Zero to One for Life Insurance: Planned and executed the entire analytics capability for life insurance. Defined data structure, right metrics and reports bearing in mind the growth drivers of stakeholder of different functions. Worked with the PMs and the engineering team to ensure that we tracked the right metrics on D0; Successfully moved to production within 2 weeks of launch thereafter. Moreover, Conceptualized and built a comprehensive dashboard to investigate the efficiency of outbound calling (outsourced). Developed a cost model with the product management team and corresponded with the external vendors for changes in the SOPs of the system, driving up efficiency by ~25%
- Conversion rate optimization of Visit to Payment journey (V2P funnel): Worked on the project of problem identification in the product journey of life insurance by analyzing user behavior and drop off patterns on product analytics tools like Amplitude. Performed Voice of Customer (VOC) analysis using LLM models to identify customer issues, grouped them into major themes and recommended adjustments in the journey or product features. This process revealed customer cohorts with the potential for up to a 30% improvement in conversion rates
- Group health insurance: Developed a novel pricing approach for group insurance products and established corresponding benchmarks to effectively bring down the loss ratio by 30 percentage points, in conjunction with operational changes.
- Retail health insurance: Shouldered portfolio management of the business on an ongoing basis through cohort identification, for underwriting done using unconventional parameters and suggesting changes to enhance profitability. Regularly performed ad hoc analyses for better pricing of products, greater buying experience, claim satisfaction, etc. Regularly carried out fraud investigation and suggested underwriting and process changes to control incorrect claim payouts, enhancing profitability
- Identified levers of improvement in growth drivers of functional teams through data and providing recommendations accordingly
- Performed critical point analyses for product journey improvement to reduce friction points for customers and make the process more user-friendly
- Built dashboards on Tableau for highlighting and regularly monitoring key performance indicators (KPIs) and conducted root cause analysis for deviations
Data Analyst | Clarivate | Bangalore
- Built text models for data classification of open-text comments for client surveys using python, significantly reducing TAT from 3-4 days to a few hours
- Modeled regular collection and collation of reviews and comments from various online platforms. Developed and managed Power BI dashboards for facilitating continued visibility on customer experience of client companies and identified key themes for corrective action and process changes
- Worked with the Chief Strategy Officer of Clarivate on the ‘Customer Delight Program’ of Clarivate - elevated the score from 69 to 81 by undertaking corrective actions
- Implemented 10+ projects across customer experience, churn analytics and customer loyalty
Analyst | True Power Systems LLP | Delhi
- Contributed in family business and executed various managerial tasks
- Undertook digitalization of the traditional business including revamping the website to generate quality leads for our products
- Setup marketing campaigns on digital platforms like Facebook to enhance the reach of “Truepower” brand and generate pull for the product in ME&A
Analyst-Taxation | Ernst and Young India | Delhi
- Spearheaded preparation and filing of Income Tax Returns of expatriates and worked on tax compliance of high Net Worth individuals
- Supported the withholding tax calculation advisory to client companies for their expatriate employees involving the possibility to claim Dependent Personal Service (DPS) exemption and Foreign Tax Credit (FTC) benefit under the DTAA.
- Worked in Tax litigation matters (including Appeals) for expatriate
- Autonomously managed individual clients of different nationalities for inbound and outbound immigration services
- Coordinated with global offices to collate information and worked harmoniously on global client engagements