Better | Gurugram

• Manager
  • Developed a comprehensive data model for sales & operations (accessing effort on software, calls, emails) to set performance targets - reduced target setting costs by ~45%.
  • Led a two-tier team of 5 to process monthly incentive payouts for 17 India and 5 US-based sales & operations functions.
  • Acted as primary point of contact (POC) for Heads of Departments (HODs); signing authority for India payouts; ensured timely, accurate, and fraud-free disbursements of INR 10 million+ in monthly incentives.
  • Enabled precise performance tracking through creation of 70+ performance metrics across 17 operations and 5 sales departments.
  • Designed a data-driven performance management system across 20+ departments for SLA monitoring, underperformance alerts, and HR PiP notifications.
  • Built Contribution Margin reports to align departmental budgets with unit-level profitability goals.
  • Revamped the incentive structure from task-based to file-based alignment with Board of Directors which led to reduced costs per loan by $43 translating to yearly savings of ~$500K/year.
  • POC for third-party vendors ensuring accurate and timely data ingestion across communication software platforms.
  • Led a 2-member team to create and maintain 30+ Looker dashboards, 200+ coded tiles, and 40+ dbt models for operations and sales analytics.
  • Primary analytics liaison for Sales & Ops leadership; delivered 80+ ad hoc analysis requests.
  • Mentored junior analysts, resolving data/code queries; conducted 100+ technical interviews for hiring across data functions.
  • Enabled real time sales communications monitoring by consolidating 25+ dbt models to improve refresh rates by ~88%.
  • Oversaw timely resolution of 200+ Jira tickets on analytics and data requests by various stakeholders.
  • Provided insights to senior leaders by creating 50+ looker dashboards.
  • Directed monthly capacity planning across departments to ensure optimal resource utilization.
  • Built models to objectively assess productivity, effort, and utilization - reduced LOE by ~90% and costs by ~20%.
  • Drove cost-reduction efforts by designing performance KPIs and right-sizing staff which enabled a ~75% reduction in headcount.
  • Primary POC for managers and leadership for workforce planning, hiring needs, and departmental utilization tracking.
     

Indus Insights (Consulting)

• Senior Associate
  • Led a team of 3 associates to monitor PV models and assess impact on NPVs due to market targeting strategies.
  • Acted as the primary POC for the client , led calls, managed deliverables, and maintained project timelines.
  • Conducted validation of existing valuation models , highlighted areas of improvement and improved forecast by 3%.
  • Analyzed latest risk and utilization models; consolidated multiple PV models leading to 50% reduction in model runtime.
  • Audited methodology and performance of a loss forecasting model built on Adaptive Monte Carlo & Markov Chain Metropolis Hastings Algorithm.
  • Incorporated pre-payment adjustments and updated LGD definitions , improved loss forecast by 3%.
  • Added an adjustment grid to account for variance across risk scores , improved forecast accuracy by 8%.
  • Designed a 60-page monthly performance dashboard on Tableau for CXO-level and investment review.
  • Reduced the LOE by ~90% through restructuring multiple auto-refreshing Excel reports using Bash and Excel VBA.
  • Built a 40-page COVID dashboard on Tableau to monitor daily and weekly impacts of the pandemic.
  • Oversaw BT campaigns targeting low risk but declining performance customers.

• Secured AIR 1598 (JEE Mains) and AIR 2771 (JEE Advanced) among 1.5 million candidates (2015)
• KVPY Fellow, AIR 904 out of 100,000 students; awarded scholarship of ₹1,20,000 for higher education (2014)
• Promoted by three levels within 3 years at Better Mortgage owning to exceptional performance – Sr. Associate to senior lead and then senior lead to Manager

• CFA Level 1 – CFA Institute, USA – Passed (2021)
• B.S. Economic Science – Indian Institute of Technology, Kanpur (2019)

• Head, SIP – Entrepreneurship Cell, IIT Kanpur (Apr 2017 – Mar 2018)
• Led a 3-tier team of 40 students to organize the Startup Internship Program, inviting 3000+ startups.
• Planned and executed SIP portal and website; served as primary POC for 150+ companies and 500+ students.
• Managed registration, hospitality, and logistics for 1200+ attendees at a 3-day entrepreneurship summit.
• Successfully concluded SIP season with 104 internship offers to students from leading startups. Mess and Canteen Secretary – Hostel 1, IIT Kanpur (Aug 2018 – Apr 2019): Oversaw daily operations of mess and canteen for 400+ students, ensuring timely, hygienic meals. Coordinated with contractors and vendors to maintain quality, resolve issues, and streamline food services.