Spinny (Spinny is a fully-stack used car marketplace) | Gurgaon

• Senior Business Analyst - Refurbishment Vertical
  • Led cross-functional teams of 60+ professionals to optimize spare part inventory, procurement, and logistics across 10+ cities, driving operational efficiency.
  • Built a robust forecast model that improved procurement accuracy and reduced dead inventory by 32%.
  • Developed dynamic dashboards to track stock in/out, transfers, and excess inventory, reducing reconciliation time by 25%; reinforced this with a cross-functional audit mechanism that cut stock discrepancies by 78% through structured root cause analysis.
  • Collaborated with the technical team to launch a logistics app, improving movement tracking across India, achieving 95% adherence to app usage and reducing manual follow-ups by 45%.
  • Spearheaded end-to-end optimization of spare parts verification and logistics across PAN India by streamlining ground team processes, reducing operational errors by 18%.
  • Led data-driven procurement analysis to implement Just-in-Time (JIT) sourcing, achieving 62% fulfillment via on-hand stock, 31% through localized sourcing, and 7% via intercity logistics.
  • Implemented a dynamic vendor prioritization model based on reliability, inventory match, and brand, enabling procurement through preferred vendors and reducing part supply delays by 12%.
  • Streamlined vendor return processes and restructured sub-teams, contributing to a 15% reduction in part receiving TAT and a 5% MoM decrease in logistics cost per part.
  • Identified key part reuse strategies, cutting monthly spare part costs by 6.7% and reducing procurement volume by 10%.
     
• Senior Business Analyst - Budget Vertical
• Business Analyst - Budget Vertical
  • Developed the Demand Control Tower for Spinny’s Budget BU, aligning KPIs with CXO priorities to enable real-time demand visibility; drove 22% reduction in funnel drop-offs through targeted, data-led interventions.
  • Streamlined token-to-delivery operations by developing SOPs with four cross-functional teams, ensuring compliance across 10+ cities and driving record-high car sales.
  • Formed and led a specialized mid-funnel lead closure team via cross-functional collaboration, driving a 27% QoQ conversion uplift through operational ownership and data-backed support.
  • Reduced unethical referral cases by 25% by restructuring the rewards process to detect abuse patterns, resulting in a stable and scalable referral platform.
  • Designed and developed automated performance dashboards and incentive trackers for Sales, Hub, and Supply teams to enable proactive monitoring and highlight operational gaps in real time.
  • Achieved 95% CRM adoption across teams by addressing usage gaps through agent feedback and partnering with the product team to implement targeted enhancements.
  • Increased channel conversion by 7.4% MoM by automating lead scoring and assignment through a data-driven algorithm, improving speed and precision over manual prioritization.
  • Drove 11% lift in user conversion by designing engagement workflows based on behavioral metrics; reduced lead closure time by 16.2% through timely, data-triggered follow-ups.
  • Led a Salesforce-based digital transformation project, integrating with Ameyo API to automate pre-sales processes, improve call tracking and generate actionable performance reports, enhancing agent productivity and achieving 98% call compliance.
  • Improved operational efficiency by identifying product-level gaps impacting agent productivity and driving cross-functional enhancements in collaboration with the product team.
     

FabHotels (FabHotels is a leading brand in the hospitality start-up space)  | Gurgaon

• Project Associate - New Initiatives
  • Led and scaled the PAN India walk-in portfolio, reviving underperforming properties and achieving 4.7% growth in channel share. Set and tracked monthly walk-in revenue targets, reducing channel leakage and boosting profitability.
  • Reduced revenue leakages by 15% by implementing night audits, revising pricing approval strategy, and streamlining workflows to prevent unauthorized discounting and pricing errors.
  • Developed a demand-supply analytics dashboard to guide acquisition across clusters, improving target alignment and reducing sourcing gaps by 13%.
  • Implemented dynamic pricing for walk-in customers, optimizing inventory and reducing unsold rooms by 11.2%.
  • Planned budgets and controlled micro-cluster expenses, reducing Cost-to-Income Ratio (CIR) by 9%. Launched city-level marketing plans, tracked ROI, and optimized spend to drive local walk-in traffic and improve incentive distribution efficiency.
  • Reduced >60-day cancellations and no-shows by 14% through behavioral analysis and adjustments to booking and confirmation policies.
  • Launched a Corporate Self-Booking Tool for a 200+ member B2B team, onboarding 120+ corporates in 6 months and increasing B2B revenue by 12%.
  • Collaborated with the tech team to ship new features and resolve 90%+ of high-impact bugs, enhancing platform usability and boosting booking conversion by 10%.
  • Optimized onboarding processes, pricing sheets, and marketing decks, improving B2B client activation turnaround time by 22%.
  • Led API integrations with 15+ travel clients, launching a new B2B channel that generated ₹30L/month in incremental revenue (~7% uplift in B2B channel share).
  • Built a demand forecasting framework that improved pricing accuracy and reduced over-discounting by 11% across partners.
  • Partnered with the legal team to roll out slab-based and fixed commission models, reducing negotiation turnaround time by 30%.
  • Set up a performance dashboard to track B2B KPIs and led a 3-member escalation team, reducing client resolution TAT by 18%.
     

AutoNinja (AutoNinja was a venture-funded CRM startup for auto retailers in India, later acquired by ICICI Lombard) | Gurgaon

• Associate Consultant - Operations and Analytics
  • Led end-to-end implementation of the Sales CRM mobile app across 10+ dealerships, improving sales tracking accuracy and reducing manual reporting by 25%.
  • Conducted monthly business review sessions with dealership leadership to evaluate KPIs, assess progress, and define forward-looking targets, increasing team accountability.
  • Deployed CRM feature enhancements based on client needs, increasing system adoption by 70% and enhancing operational reliability.
  • Established a structured troubleshooting framework within the CRM, cutting manual intervention by 30% and improving issue resolution time by 22%.

• Recognized at Spinny for innovation and teamwork by identifying process gaps in refurbishment, achieving significant monthly cost reduction.
• Awarded at AutoNinja for managing the largest client portfolio, including Punjab’s biggest automobile dealership, ensuring high client satisfaction and retention.
• Received 'Excellence in Academics' award in secondary school for consistent top-tier academic performance.

• B. Tech. in Electrical and Electronics – SRM Institute of Science and Technology | Chennai (Kattankulathur) , India

• Excel Skills for Business: Advanced (Macquarie University and Coursera)
• Pre-MBA Statistics Certificate (IIM Ahmedabad)

• Marketing Committee Member, Prayaas IIM Ahmedabad : Led outreach and awareness efforts for a student led initiative focused on providing education and a better childhood to underprivileged children.
• Since 2018, organized awareness drives and volunteer engagement initiatives with Kolkata Angikar to support children with disabilities.
• Served on the organizing team of Aarush’15, SRM University’s national-level cultural fest, contributing to planning, coordination, and event execution.
• Organized weekly musical nights in college, fostering student engagement and community participation.