One Year Full Time MBA (PGPX)




Akshat Garg

Akshat Garg

Impact-driven Product Manager dedicated to reinventing the digital landscape through innovative products. Empathetic leader, adept at driving 0-to-1 journeys & user-centric strategies for new product initiatives to achieve sustainable business outcomes.

Work Experience

Live Project - Gen-AI powered Knowledge Management System for IIMA | BCG X

  • Developed a KMS platform using LLMs, in a group of 3, to enable digital transformation & democratise information access
  • ⁠Undertook setting up of pipelines for data ingestion & ETLs, vector DB on cloud, & APIs to build a working prototype
  • ⁠Performed a comprehensive analysis of different Llama models on key metrics like latency, accuracy, and instances of hallucinations

 

Associate Product Manager | Juspay Technologies | Bengaluru, India  

  • Steered end-to-end product discovery, ideation, development and launch of self-serve data products to facilitate 175M+ transactions daily for enterprises, driving an 18% increase in user engagement and improving the overall payments’ success rates by ~3%
  • Championed cost-effectiveness to reduce ~INR 20.68L expenses by building frugal cloud infrastructure & streamlining architecture
  • Led a scrum team of 6 to create product roadmaps & user stories, improve design & UI/UX, & launch complex features
     

Senior Product Solution Engineer | Juspay Technologies | Bengaluru, India

  • Cultivated a culture of constant product improvements, delivering 15 mini-features in 6 months to enhance user experience
  • Fostered expansion of the product support team from 15 to 42 executives by undertaking recruitment and learning & development (L&D) initiatives to efficiently manage a ~3x growth in merchant base
  • Spearheaded a team initiative that cut issue resolution time by 20% through effective knowledge management across team, fostering rapid learning curves, aligning team on key deliverables, and ensuring continuous monitoring of outcomes
     

·Product Solution Engineer | Juspay Technologies | Bengaluru, India

  • Minimized refund failures by 32% by identifying ecosystem gaps and translating them into new product initiatives
  • Collaborated with cross-functional units such as internal development, design, & business teams and external stakeholders to collate user feedback and prioritise features through effective sprint planning & execution, enhancing overall merchant satisfaction
  • Undertook extensive data & logs analysis using Google Bigquery, Grafana and Kibana to identify and mitigate anomalous edge cases 


Operations Manager | OLXPeople | Bengaluru, India

  • Directed city operations for Bangalore, India, generating 15.5k leads monthly and managing a two-tier team of 10 operations executives and 3 team leads, utilising data-driven strategies to boost productivity
  • Achieved a 33% revenue increase by refining business processes and enhancing lead funnel for bulk hiring vertical
  • Optimised billing process to reduce revenue leakages by ~INR 60L pan-India that were previously missed from the system
  • Liaised with the program and product teams to identify key product use cases, boosting business & productivity outcomes
     
Accomplishments
  • Promoted twice within two years at Juspay - From Product Solution Engineer to Senior Product Solution Engineer, and then to Associate Product Manager.
  • Awarded Best Team Manager, India at OLX People for two consecutive months (Nov'19, Dec’19).
  • Secured an All India Rank of 2617 out of 15,00,000 candidates in JEE.
  • Winner in 2 inter-college cultural events (Dance) at Antaragni, the annual cultural fest of IIT Kanpur.

 

Education

B.Tech, Civil Engineering, Indian Institute of Technology (IIT), Kanpur, India

Certificates
  • SQL for Data Analysis, Udemy
  • Business fundamentals: Corporate Strategy, Udemy
  • Business Model Innovation, Udemy
  • Consulting approach to problem-solving, Udemy
Co/Extra-curricular
  • Elected member of the core committee, ProdX - Product Management Club of IIMA 
  • ⁠Chief Election Officer, IIT Kanpur – Ensured smooth elections & adherence to code of conduct by candidates
  • Coordinator, Dance Club, IIT Kanpur – Organised intra-college events with ~5k footfall & managed funds of ~INR 1.5L
  • United Nations, Pro Bono project - Raised funds for an affiliated non-profit organisation in Kenya, to support the education of 4 young girls, through a combination of crowdfunding and multiple fundraising events 
  • Consult for Humanity, Pro-bono Consultant- Developed a go-to-market strategy through market research, for a new client app aimed at promoting water conservation, resulting in a 45% increase in user enrolment
  • ARISE Impact, New Programs Lead (pro-bono)-  Implemented new product avenues that enabled differently-abled students to become employable; Previously led a revamp of the official website, resulting in a 1.6x increase in impressions

Quick Look

  • Work Experience: 4.8 Years
  • Previous Roles

    Juspay Technologies, Bangalore | Associate Product Manager 

    Juspay Technologies, Bangalore | Senior Product Solution Engineer

  • Function : General Management
    Product Management/Development
    Project/Program Management
  • Industry/Sector: BFSI
    Technology
Work Experience

Live Project - Gen-AI powered Knowledge Management System for IIMA | BCG X

  • Developed a KMS platform using LLMs, in a group of 3, to enable digital transformation & democratise information access
  • ⁠Undertook setting up of pipelines for data ingestion & ETLs, vector DB on cloud, & APIs to build a working prototype
  • ⁠Performed a comprehensive analysis of different Llama models on key metrics like latency, accuracy, and instances of hallucinations

 

Associate Product Manager | Juspay Technologies | Bengaluru, India  

  • Steered end-to-end product discovery, ideation, development and launch of self-serve data products to facilitate 175M+ transactions daily for enterprises, driving an 18% increase in user engagement and improving the overall payments’ success rates by ~3%
  • Championed cost-effectiveness to reduce ~INR 20.68L expenses by building frugal cloud infrastructure & streamlining architecture
  • Led a scrum team of 6 to create product roadmaps & user stories, improve design & UI/UX, & launch complex features
     

Senior Product Solution Engineer | Juspay Technologies | Bengaluru, India

  • Cultivated a culture of constant product improvements, delivering 15 mini-features in 6 months to enhance user experience
  • Fostered expansion of the product support team from 15 to 42 executives by undertaking recruitment and learning & development (L&D) initiatives to efficiently manage a ~3x growth in merchant base
  • Spearheaded a team initiative that cut issue resolution time by 20% through effective knowledge management across team, fostering rapid learning curves, aligning team on key deliverables, and ensuring continuous monitoring of outcomes
     

·Product Solution Engineer | Juspay Technologies | Bengaluru, India

  • Minimized refund failures by 32% by identifying ecosystem gaps and translating them into new product initiatives
  • Collaborated with cross-functional units such as internal development, design, & business teams and external stakeholders to collate user feedback and prioritise features through effective sprint planning & execution, enhancing overall merchant satisfaction
  • Undertook extensive data & logs analysis using Google Bigquery, Grafana and Kibana to identify and mitigate anomalous edge cases 


Operations Manager | OLXPeople | Bengaluru, India

  • Directed city operations for Bangalore, India, generating 15.5k leads monthly and managing a two-tier team of 10 operations executives and 3 team leads, utilising data-driven strategies to boost productivity
  • Achieved a 33% revenue increase by refining business processes and enhancing lead funnel for bulk hiring vertical
  • Optimised billing process to reduce revenue leakages by ~INR 60L pan-India that were previously missed from the system
  • Liaised with the program and product teams to identify key product use cases, boosting business & productivity outcomes
     
Accomplishments
  • Promoted twice within two years at Juspay - From Product Solution Engineer to Senior Product Solution Engineer, and then to Associate Product Manager.
  • Awarded Best Team Manager, India at OLX People for two consecutive months (Nov'19, Dec’19).
  • Secured an All India Rank of 2617 out of 15,00,000 candidates in JEE.
  • Winner in 2 inter-college cultural events (Dance) at Antaragni, the annual cultural fest of IIT Kanpur.

 

Education

B.Tech, Civil Engineering, Indian Institute of Technology (IIT), Kanpur, India

Certificates
  • SQL for Data Analysis, Udemy
  • Business fundamentals: Corporate Strategy, Udemy
  • Business Model Innovation, Udemy
  • Consulting approach to problem-solving, Udemy
Co/Extra-curricular
  • Elected member of the core committee, ProdX - Product Management Club of IIMA 
  • ⁠Chief Election Officer, IIT Kanpur – Ensured smooth elections & adherence to code of conduct by candidates
  • Coordinator, Dance Club, IIT Kanpur – Organised intra-college events with ~5k footfall & managed funds of ~INR 1.5L
  • United Nations, Pro Bono project - Raised funds for an affiliated non-profit organisation in Kenya, to support the education of 4 young girls, through a combination of crowdfunding and multiple fundraising events 
  • Consult for Humanity, Pro-bono Consultant- Developed a go-to-market strategy through market research, for a new client app aimed at promoting water conservation, resulting in a 45% increase in user enrolment
  • ARISE Impact, New Programs Lead (pro-bono)-  Implemented new product avenues that enabled differently-abled students to become employable; Previously led a revamp of the official website, resulting in a 1.6x increase in impressions