Akshita Sharma
Operations leader with 4+ years at Amazon, managing multi-site operations across high-stakes, time-critical logistics networks. Planned and scaled capacity to 2x across 20+ large-scale sale events, with proven strength in capacity modelling, facility redesign, and crisis recovery — several interventions adopted as standards across the wider network. Pairs a sharp instinct for turning operational data into productivity and cost gains with recent hands-on exposure to enterprise Gen AI.
Work Experience:
4.7 Years
Industry:
FMCG & E-Commerce | Logistics
Function:
General Management | Operations & Supply Chain | Project & Program Management
Work Experience
Amazon| Bangalore
Program Manager- GSRC
- Led strategy and adoption of a multi-agent LLM architecture converting regulatory policy documents into ML-ready classification inputs, compressing expert effort from 12+ days to under 10 minutes per document at 79% SME-audited quality and cutting model authoring time by 18%.
Operations Manager- ATS
- Managed day-shift operations across 3 sort centres with volume over 300k shipments/day; planned and executed 20+ peak sale events, building process-path-level capacity and debottlenecking plans to absorb ~100% volume surges over BAU.
- Converted a 250k sort centre into a returns consolidation hub, scaling sortation capacity from 120k to 280k shipments/day for Diwali sales and improving productivity 23% via a 3-shift to 2-shift transition (125 headcount, INR 2.5MM annual savings).
- Slashed in-facility dwell value from INR 1.2Cr to INR 465k in 4 weeks by designing a 3,600 sq. ft. exception-handling area with dedicated problem-solve desks, a solution later scaled network-wide.
- Authored the metric architecture for Perfect Mile 2.0, defining 46 operational KPIs with 98% network adoption in 30 days and automating root-cause workflows for INR 3MM annualised savings.
- Delivered ~16k shipments/day incremental speed across the North-East region and accelerated flex associate adoption from ~20% to ~55% in 3 weeks.
Accomplishments
- Received “Rockstar Award” as a part of “Crack team” responsible for mitigating upstream defects from 5 nodes during Delhi configuration redesign.
Education
- BE(Civil), Punjab Engineering College, Chandigarh
Certification
Extra-curricular