Amazon| Bangalore

Program Manager- Global Supply Chain Risk & Compliance

• Led strategy and adoption of a multi-agent LLM architecture converting policy documents into ML-ready classification inputs, cutting expert effort from12+ days to 10 minutes at 79% SME-audited quality, improving authoring time by18%.
• Owned end-to-end Gen AI product strategy for the organisation's largest program (150+ users), partnering across tech and operations stakeholders on process and SOP redesign, driving 144% productivity gains and 19 FTE-equivalent savings.

Operations Manager, IN-ATS, Amazon

• Led day-shift operations across 3 geographically distinct, high-volume sort centres, managing frontline teams and cross-functional stakeholders; planned and executed 20+ peak sale events, building site-level capacity and debottlenecking plans to absorb ~100% volume surges over baseline.
• Led a change management initiative converting a 250k-capacity sort centre into a returns consolidation hub and redesigning the shift structure, lifting productivity 23% and delivering INR 2.5MM in annual savings.
• Designed and led rollout of an exception-handling area with dedicated problem-solve desks, reducing in-facility shipment dwell value from INR 12MM to INR 0.47MM in 4 weeks, a solution subsequently scaled network-wide.
• Owned program design for a company-wide performance dashboard, defining metric architecture and automating root-cause workflows; drove 98% adoption in 30 days via stakeholder training, delivering INR 3MM in annualised savings.
• Coordinated with the strategy team to deliver ~16k shipments/day incremental speed across the North-East region.

• Rockstar Award, Amazon ATS: recognised in the cross-functional 'Crack Team' for mitigating upstream network defects across 5 nodes during the NCR configuration redesign.
• CI Silver Champion 2022: awarded for restructured headcount planning, delivering ~INR 0.5MM in annualised savings.
• 3 Leadership Accolades: recognised for streamlining inbound and exception-handling operations at a newly launched site.

• BE(Civil Engineering), Punjab Engineering College, Chandigarh

• Google AI Educator Series for India

• Hosted Samvaad, Amazon India's national leadership townhall, achieving record 500+ participation.
• Led the cultural committee for Amazon's quarterly Rockstar Awards and coordinated CSR initiatives across the North-East region.
• Co-developed Project Seekho- training managers in basic ISL to improve communication with differently-abled associates and identifying job roles they could perform safely with minimal instruction, lifting representation at site from 1% to 9%.