Solutions Architect | Cisco Systems | Bangalore
- Owner of use case lifecycle, strategy, asset development, and enhancements for multiple data center products for customer success acceleration and product management
- Completed development of new data center use case, Data Center Network Operations (DCNO), supporting AOV of approximately $150 million
- Enabled 100+ Customer Success Specialists (CSS) engineers on DCNO use case achieving 90% delivery readiness
- Developed 3 new data center demo environments in all major global regions for customer delivery and internal training
- Maintained and enhanced, audit and health check tools used by CSS to support 100+ global customers for data centers running Cisco ACI, increasing customer engagement, satisfaction and value realization
- Participated in launch of 2 new DC products and 4 major software releases, improving product quality and user experience
Consulting Engineer | Cisco Systems | Bangalore
- Led multiple complex and challenging global projects in data center and enterprise domain with an average service contract value of $250K and product value of $1M and achieving average delivery margin of 30%
- Collaborated with pre-sales teams in pitching and scoping product and services deals (~ $100k per deal) with average margin of 30%
- Executed all phases of delivery in professional services including planning, design, implementation, testing, migration, and knowledge transfer
- Created a playbook for Change Request Escalation procedures after a major outage at an Indian bank
- Provided automation tools to simplify migration effort saving 2000+ hours for an American Service provider.
- Led an end-to-end data center migration project in India during pandemic for a critical defence customer, completing the project in record time, winning customer trust and continuing business for Cisco
- Prevented production outage (~ 1 hour) for DoITT New York by following design best practices and through lab testing
- Conducted multiple bootcamps and trainings on Cisco product features and best practices increasing team readiness for project delivery by an average of 50%
Customer Support Engineer | Cisco Systems | Bangalore
- Solved complex problems in customer environments, recreated issues in lab, filed new software bugs and enhancements, mentored and trained new hires, and organized case reviews to discuss customer scenarios and best practices.