Amazon Web Services (Amazon) | Gurugram

• Technical Account Manager
  • Managed large enterprise customers contributing $10M in Annual Recurring Revenue (ARR) by leading cloud adoption, security enhancements, and cost optimisation initiatives on AWS.
  • Built strong relationships with senior client stakeholders including executive leadership and product/technical heads by guiding high-stakes deployments and resolving critical escalations during new service launches and large-scale events.
  • Championed AWS GenAI adoption by delivering 10+ targeted workshops and hands-on demos, directly influencing multiple enterprise customers to integrate GenAI solutions into their production environments.
  • Collaborated with cross-functional teams-support engineers, service teams, product managers and solution architects to deliver complex multi-service solutions, leveraging indirect influence to drive successful outcomes for clients.
  • Led Executive Business Reviews and shaped Cloud Operations Strategy for MarTech, FinTech, and RevTech customers, directly influencing customer cloud strategy and operations.
  • Identified and converted upsell opportunities into $100K in realized revenue by driving executive buy-in for new service adoptions and workload migrations.
  • Ensured 100% customer retention on AWS by preventing early exits and securing contract renewals.
  • Translated business and functional requirements into robust, scalable technical architectures; developed proofs of concept (PoCs), and ensured successful end-to-end solution deployment.
  • Delivered 10+ technical workshops, each with 50+ participants, on DevOps, networking, and cost optimization, enabling customer teams to maximize AWS capabilities.
  • Led a large customer’s transformation from monolithic architecture to cloud-native SaaS, enabling seamless migration from legacy on-premise databases to scalable, modern cloud infrastructure.
  • Drove the identification and execution of operational enhancements across customer environments, leading to 30% improvement in performance and cost.
  • Partnered with product and engineering teams to deliver cloud features shaped by real-world enterprise use cases.
     
• Cloud Engineer
  • Led 15+ critical escalations, turning negative customer experiences into positive outcomes; accelerated recovery and drove customer success, earning recognition in AWS Weekly Wins and visibility from senior leadership.
  • Conducted infrastructure readiness reviews for large live streaming events/product launches, ensuring scalability to support 10M+ concurrent viewers with zero downtime. Built an internal portal aggregating new resource metrics, proactively monitor event health, and reduce errors.
  • Led customer and internal enablement sessions- including during new product launches-as part of the Builder and Developer Tools specialised team(technical field community); enabled efficient AWS service usage through best practices and performance optimization.
  • Created an internal platform to quickly search available SMEs and reach out to SME along with a dashboard plugin to track engineer availability to increase resource utilisation levels.
  • Published 10+ curated solution documents including internal service workflows, integration guides, and customer-facing solution sheets, contributing to enhanced technical clarity and faster resolution across support and engineering teams.
  • Streamlined DevOps pipeline processes for internal code deployments, reducing manual interventions and increasing deployment efficiency and reliability across cross-functional teams.
  • Mentored and onboarded cohorts of 8 engineers each, enhancing team proficiency in troubleshooting and incident response; drove a 10% increase in team's customer satisfaction rate by accelerating issue resolution, enforcing cloud best practices, and improving technical consistency.

• AWS Q3 All Star Award (2024): Awarded to top 5% of performers for outstanding contributions to customer success. Steered $1M migration for SaaS workloads to AWS, shaping cloud strategy, ops readiness, business continuity
• AWS Wise Guru Award (2023): Recognized for upskilling the team through 10+ training sessions, mentoring new hires one-on-one, and authoring internal articles for edge case scenarios and new solutions.
• AWS Bolster Award (2022): Recognized for exceptional ownership in high-stake scenarios, demonstrating commitment to team success and customer satisfaction.
• Full tuition fee waiver scholarship: Got highest CGPA in class X and above 90%(among top 5% percentile students out of 700) in class XI. Got scholarship for full tuition fee in class XI and XII.

• B-Tech(Computer Science Engineering) from MSIT, Guru Gobind Singh Indraprastha University (GGSIPU)

• AWS DevOps Professional
• AWS Developer Associate
• AWS SysOps Administrator

• 3rd Place, Fresher’s Welcome Debate (British Parliamentary Format), IIM Ahmedabad – Jul 2025
• Sponsorship and Publicity Head, Entrepreneurship Cell, MSIT – Initiated the cell, secured sponsorships and organised the E-Summit featuring industry experts.
• Placement Coordinator, 2018 – 19, MSIT
• Event Host, B.Tech Farewell – 2018, MSIT