Manager - Risk | Amazon, Bengaluru

• Conceptualized and launched a scalable fraud detection system, integrating behavioural analytics and rule-based models across logistics networks in collaboration with data science and engineering teams, preventing $5M in counterfeit losses.
• Redesigned seller support experience by analysing seller journeys and usage patterns, partnering with engineering to simplify interfaces and workflows, reducing Contacts per Seller by 32% and delivering $250K in savings.
• Centralized video verification across risk teams into a unified platform, translating business requirements into standardized workflows and decision rules to improve reliability and reduce handling time by 38%.
• Built an OKR-linked program health review framework to monitor performance metrics, assess launch risks, and escalate execution issues, enabling faster leadership decisions and cross-functional alignment.
• Developed and implemented end-to-end seller lifecycle tracking to eliminate investigation loops and reduce decision errors, cutting escalation volumes and reducing case resolution time by 26%.

Manager - Investigations | Amazon, Bengaluru

• Spearheaded the launch of 7 workstreams, defining governance frameworks, operating processes and success metrics, and leading an 18-member team across India and Costa Rica to drive risk evaluation and enforcement for strategic sellers.
• Owned automation use-case definition for a human-in-the-loop platform supporting operations teams, shaping workflow design and rollout strategy in partnership with Product and Operations, exceeding early adoption targets (27% in 6 weeks vs. 25% goal).
• Streamlined the drop-shipper approval process by designing guardrail and secondary review workflows and formalizing operational guidelines, improving seller experience and safeguarding $1.2M in annual revenue.
• Drove quality transformation for a 400+ employee program by defining performance metrics and leading data-driven improvements to SOPs and automation rules in partnership with Policy and Product teams, improving decision accuracy by 14% and automation effectiveness by 12%.
• Led a cross-skilling initiative enabling 60% of the workforce to operate across eight workstreams, increasing agility and resource fungibility, resulting in 42,000 additional labour hours and a 7% improvement in employee utilization.
• Launched and led Nurture, an employee development and leadership pipeline program featuring hands-on projects, training, and coaching, enabling career progression for 34 employees and resulting in 21% faster promotions and higher job satisfaction scores.
• Led the 2023 Managers’ Summit, owning annual report preparation, event planning, and facilitation of leadership roadmap discussions.

Workforce Analyst | Amazon, Bengaluru

• Cleared a 24,000-contact backlog within six weeks by applying data-driven segmentation and routing, saving $110K in overtime costs and restoring capacity equivalent to 22 FTEs.
• Designed and implemented an automated triage and governance system for escalation workstreams, systematizing intake, enabling intelligent routing, and automating aging alerts, improving service-level compliance by 36%.

Sr. Investigation Specialist | Amazon, Bengaluru

• Built a quality-insight framework using precision metrics and error-rate tracking, enhancing visibility into brand and seller experience across the customer journey.
• Led a Kaizen initiative, performing root cause analysis, solution workshops, and stakeholder mapping to implement 10 process and product improvements, reducing false positives by 21%.
• Designed a structured training and onboarding curriculum with the L&D team, reducing ramp-up time by 30% and new-hire defects by 25%, later adopted to train externally hired managers.

Transaction Risk Investigator | Amazon, Bengaluru

• Trained and mentored 21 new-hires on Intellectual Property (IP) notice evaluation.
• Investigated complex escalations and led root cause analyses to reduce repeat issues, supporting the Business team in addressing IP law violations on the Amazon platform.

Winner – StratEdge 2.0 Strategy Case Competition, IIM Lucknow

Ranked 1st among 280+ teams for formulating a comprehensive business strategy to promote rural entrepreneurship in India.

Annual Special Recognition Award

Received Amazon’s Special Recognition Award twice (2019, 2023) for launching Quality Precision Metrics and new investigations workstreams, and fostering team development.

Certificate of Appreciation

Recognized for contributions to the launch of a backend automation platform that enhanced large-scale process efficiency across Amazon’s investigations processes.

• B.Tech (Mechanical Engineering), Dr. Sudhir Chandra Sur Degree Engineering College

• Post Graduate Certificate in Foundations of Data Science, International Institute of Information Technology Bangalore
• ⁠Lean Six Sigma Certification – Green Belt, KPMG

• Contributed to content development for Product Mindset, IIMA’s product casebook, as part of the ProdMan Club’s publication team, supporting its successful launch.
• Supported the 2023 Managers’ Summit by presenting the annual performance report and facilitating strategic roadmap discussions for Amazon’s Trustworthy Shopping Experience function.