Assistant Manager | United India Insurance Co Ltd | Jagdalpur
- Sales Team Leadership: Led a sales team of 150+ insurance agents, provided strategic guidance to drive consistent premium growth and performance improvements.
- Digital Transformation: Led the digitalization initiative, training 150+ agents and 12 staff on a new portal, achieving 80%+ digital policy generation, reducing branch visits, and enhancing operational efficiency.
- Strategic Marketing: Implemented high-impact marketing strategies, resulting in profit growth from Rs 3.56 Cr to Rs 5.39 Cr and premium increase from INR 25.82 Cr to INR 26.36 Cr (2019-2020).
- Data-Driven Risk Management: Leveraged data analytics to uncover patterns in claims ratios, contributing to effective risk management strategies and more informed decision-making.
- Underwriting Leadership: Directed underwriting processes, including quotations, risk analysis, and policy generation
- Claims Management: Achieved a 94%+ claim settlement ratio, processing over 600 claims in FY 2018-19, significantly enhancing customer trust and satisfaction.
- Crisis Leadership: Successfully maintained branch operations and ensured uninterrupted customer support as the sole point of contact during lockdowns.
- Product Portfolio Management: Managed a diverse portfolio of insurance products including Contractor All Risk, Employee Compensation, Health insurance, Motor insurance, Public Liability Policy, and Marine insurance, demonstrating comprehensive industry knowledge.
- Merger Leadership: Led the strategic merger of two Korba divisional offices (combined premium: INR 49.15 Cr), creating a unified and efficient operation in February 2021.
- Regulatory Compliance: Ensured 100% compliance for over 20,000 policy issuances annually, maintaining zero compliance issues by strictly adhering to company and statutory regulations.
- Cross-functional collaboration: Collaborated effectively with agents, surveyors, and repairers to optimize customer satisfaction, improve processes, and elevate overall service quality.
- Key Account Management: Served as primary liaison for high-net-worth clients and companies, implementing effective customer management strategies and resolving complex issues to ensure loyalty and maximize satisfaction.
Officer | Canara Bank | Ahmednagar
- Cash Operations: Played a crucial role in managing cash transactions efficiently during the demonetization period, handling approximately INR 4 crore in transactions while acting as a cash officer of a major branch.
- Digital Banking Promotion: To reduce customer dependency on branch visits, promoted and educated customers on digital banking solutions, including mobile apps and missed call services.
- Account Opening Drive: Successfully facilitated the opening of 200+ zero balance accounts for the first-time account holders during a special weekend drive under the PM Jan Dhan Yojna.
- Credit Analysis: Assisted senior officers in processing loan applications, gaining hands-on experience in credit evaluation and risk assessment.