Airtel | Gurugram, Haryana

• Deputy General Manager- Analytics
  • Managed the Central Customer Experience Analytics team of 6 Managers/Senior Managers, for digital and assisted platform.
  • Streamlined A/B testing with a robust framework and redefined success metrics, reduced daily interactions by 3K.
  • Leveraged MoP by inducting it in Broadband complaint journeys and reducing both repeat rate & unbundling rate for Airtel Black customers(bundled customer) by 1.5%.
  • Scaled the analytics team by 25% in 6 months ,cut external vendor dependency by 23%.Established new culture of hiring.
  • Migrated 90% of data infrastructure to a unified platform, automated workflows, and reduced dashboards from 21 to 5, enhancing efficiency and scalability.
  • Led churn prediction model development, improving early churn detection by 15%,forming targeted retention strategies.
  • Led Generative AI integration in chatbots, improving resolution accuracy by 12%, reducing handling time by 43%, and boosting CSAT/NPS by 12%.
     

WeWork India | Bengaluru, Karnataka

• Business Intelligence Manager, CEO's office
  • Delivering data-driven insights and in-depth analysis to inform strategic decisions and optimize operations across all function.
  • Developed pricing engine (price predicting product) at WeWork, improving sales quality by 23% across multiple product SKUs.
  • Trained 100+ staff(Tech/Non-Tech) on Tableau, increasing dashboard views by 400% , emphasizing on feedback incorporation.
  • Automated 10+ operational reports, cutting manual workload by 95% and boosting reporting accuracy and increased TAT.
  • Built 20+ explanatory dashboards and analytics platforms across stakeholders segments, including P&L, QBRs ,MBRs.
     

InMobi | Bengaluru, Karnataka

• Senior Analyst
  • Shaped data-driven strategy for North America business through forecasting, experimentation, and 15+ dashboards focused on growth, retention, and personalisation.
  • Mitigated iOS 14.5 app tracking impact by driving contextual targeting via predictive analytics, ensuring smooth transition of 70% campaigns despite 50% drop in trackable users.
  • Introduced A/B testing for 20% of brand and performance campaigns, was sold as a value-add service for all the clients.
  • Founded Innovation Club, a cross functional 10-member group, developed 5+ actionable ideas. Implemened 2 of those.
  • Designed analytics for InMobi’s Audience Intelligence Platform, driving 1,200 DAU and 6% deal conversion for fortune 500.
     
• Analyst -Business Intelligence
  • Improved sales strategies across APAC, NA & META by converting multi-dimensional data into actionable insights, reducing pitch readiness TAT by 3 days.
  • Built a data management platform (bidder data science project) leveraging data science, scaling operations to support business across 13 countries.
     
• Brand Campaign Manager - ANZ
  • Managed 150+ targeted ad campaigns across ANZ, improving CTR by 25% and reducing CPA by 30% and ad revenue by 11%.
  • Scaled $400M programmatic accounts, optimized supply-side performance, boosting fill rate to 90%.

• Recognized with the “Rising Star Award” for streamlining the BI operations SLA framework, reducing turnaround time by 70%.
• Received the “Avengers Award” for building the first intelligence product, the AudienceIntelligence Portal, at InMobi.
• Youngest-ever Joint Convener of Civil Engineering Society served a record three consecutive terms.

• B.Tech (Civil Engineering) National Institute of Technology, Jamshedpur

• Luminary mentor at Sankalp - A Pledge to Change, driving social impact through youth engagement.
• Headed PR for the Alumni Relation Cell, fostering alumni pride and belonging. Built a functional committee called NITJAA.
• Grabbed a silver medals in the presentation competition by NPTEL and Exemplar in during the Tech Fest of NIT JSR.
• Secured 1st position in Volleyball and Basketball, and 2nd position in Dance at inter-college events.