Wheelseye ( SaaS based logistics firm , enabling truck owners through tech and load booking marketplace solutions) | Gurgaon, India

Product Manager - Fastag and Payments

• Executed end-to-end GTM for a 0→1 FasTag credit product, reaching ₹2.5 Cr ARR in 3 months of launch at 0.3% NPA.
• Built BBPS-based payment infrastructure for FasTag recharge, unlocking ₹560 Cr annual transaction volume, ₹1 Cr revenue, and a 7% cross-sell lift.
• Built a toll-ticket analytics system (GPS + FasTag anomaly detection with auto-ticketing), cutting toll-dispute calls 34% and monetising it at ARR ~₹50L while reducing reimbursement TAT from 45 days to 3 days.
• Rebuilt the onboarding funnel, raising sales-to-activation conversion from 40% to 87% (+27% monthly acquisition) and cutting users dropping into minKYC from 80% to ~0%.
• Enhanced payment success rate from 72% to 87%, cut completion time 54s → 27s, improved uptime from 94.3% to 99.2%, and reduced bank-downtime failures ~40% via automated UPI redirection, across 250K daily transactions.
• Cut annual payment-ops cost by ₹3.6 Cr by migrating external recharge flows through behavioural user segmentation.
• Lifted retention by 2% and NPS by 18 points via CX, tag-replacement, and auto-ticketing initiatives; reduced FasTag complaints from ~7K to ~3K/month.
• Resolved finance reconciliation exposure—cutting negative-balance liability from ₹5.2 Cr to ₹2.3 Cr and closing a ₹21L reconciliation gap with Axis Bank.
• Investigated a systemic payment-fraud issue, recovering ₹75L+ for ~1k customers, driving a bank-side security upgrade.
• Designed a user-permission management system across platforms as the company scaled from 30 to 1,700 people, enabling access audit and preventing multiple data breaches.
• Built a vernacular engine across 8 Indian languages, lifting penetration in non-Hindi regions from 20% to 30%.

PCL Health (UK-based health-tech company building IoT remote patient monitoring solutions) | Noida, India

Product Manager - India Lead

• Led product roadmap for remote-care and vitals-tracking at an early-stage startup; ran pilots across 10 NHS-affiliated hospitals, converting 1 to a paid contract.
• Built an OCR-based device reader (Google Vision) that removed per-device Bluetooth-SDK integration, enabling instant onboarding of virtually any health device.
• Implemented agile scrum from scratch, cutting delivery cycles by 35% and redesigned onboarding flows to reduce activation time by 40%.
• Set up the India office and hired an 8-person tech team in 2 months, establishing the company's engineering hub.

Wheelseye (SaaS based logistics firm , enabling truck owners through tech and load booking marketplace solutions) | Gurgaon, India

Product Manager - Operations

• Raised same-day escalation resolution from 52% to 84% and cut “open-ticket status” call volume by 50% through comms automation.
• Ops product across 3 apps for 50+ installer managers & 1,200+ installers handling 2.8K daily order fulfilments.
• Cut network/telecom cost by ₹8L/month and built a 60K-device inventory system that reduced pilferage by ₹20L/month.
• Improved installation quality by 23% through a guided wire-check install flow and cut relay-related escalations by 40%, reducing churn by 22% over 6 months.
• Built a geo-based auto-allocation engine, lifting daily order hit-rate by 27% and cutting cost-per-order by 22%.

IoT Engineer and Data Analyst - IoT Labs

• Among the founding members of the IoT-Labs team, defined its charter and grew it to 8 people, owning device performance and network reliability.
• Built a logistic-regression model predicting “No-Info Zone” exit within 1 km at 96% accuracy across 200K trucks, improving tracking reliability.
• Identified the best-performing components from 60+ device models, standardised procurement strategy and improved data quality by 30%; processed 16M+ sensor points/day.
• Built analytics POC that secured onboarding of TMF and ICICI Bank as commercial-vehicle partners; analysed FasTag cost structures across 150K GPS-enabled vehicles.
• Managed direct network relationships with Airtel, Vodafone, Idea & BSNL (~40K SIMs/month) and led hardware QC with Teltonika, Atlanta & Concox.

• B.Tech (Electronics and Communication), VIT Vellore, Vellore.

• ⁠ Advanced Certification in Data and Decision Science, Indian Institute of Technology, Delhi
• ⁠ Competent Leader & Advanced Communicator Bronze, Toastmasters International
• ⁠ Tabla Diploma (3-year), Prayag Sangeet Samiti

• ⁠Fine Arts: tabla percussionist (3-year diploma, Prayag Sangeet Samiti).
• ⁠ Public Speaking: Delivered speeches and mentored members as Super Mentor at Toastmasters International.