Wheelseye (India's largest fleet-tech platform) | Gurgaon, India

Senior Product Manager - FasTag and Payments

• Owned the FasTag vertical roadmap and OKRs end-to-end, a ₹3,600 Cr annual transaction volume, 1.5M-vehicle business, directing a 12-person cross-functional pod across engineering, QA, design and analytics, with APMs reporting in and product decisions sign offs from CFO, CRO and Founder.
• Led end-to-end GTM for a 0→1 FasTag credit product, aligning engineering, design, legal, finance and an external bank partner to a single launch date; reaching ₹2.5 Cr ARR within 3 months at ~0.3% NPA.
• Built BBPS-based payment infrastructure for FasTag recharge on NPCI rails, converting external cost leakage into a revenue line, unlocking ₹560 Cr annual transaction volume, ₹1 Cr revenue, and a 7% cross-sell lift.
• Owned the horizontal payments platform serving 10 business verticals across 250K daily transactions, lifting payment success rate from 72% to 87% and uptime from 94.3% to 99.2%, and halving transaction completion time, via success-rate-based gateway routing and negotiating SLA terms with the payment gateway partners.
• Built a toll-ticket analytics system (GPS + FasTag anomaly detection with auto-ticketing), cutting toll-dispute calls by 34%; priced it as a paid capability rather than free support, creating a ~₹50L ARR line, and negotiated a bank partnership that shared 40% costs for quick dispute resolution and reduced reimbursement TAT from 45 to 3 days.
• Re-engineered the onboarding funnel across sales, tech, analytics and introduced real-time sales support along with bankside escalation SPOC, raising sales-to-activation conversion from 40% to 87% (+27% monthly acquisition) and eliminating minimum-KYC drop-offs.
• Cut annual payment-ops cost by ₹3.6 Cr by migrating external recharge flows through behavioural user segmentation.
• Ran a multi-workstream retention programme across CX, tag-replacement and auto-ticketing initiatives; lifting NPS, improving retention by 2% and halving FasTag complaints to ~3K/month.
• Acted as the product–finance interface with two banking partners on a multi-crore exposure, recovering ₹2.9 Cr of negative-balance liability and closing a ₹21L reconciliation gap through transaction-level analysis.
• Led a four-month investigation into a systemic payment-fraud issue affecting ~1K customers, recovering ₹75L+ in refunds and resulting in a major bank-side security upgrade.
• Designed a user-permission management system across platforms (the company scaled from 30 to 1,700 people), enabling access audit and preventing multiple data breaches.
• Built the business case for an off-roadmap vernacular engine across 8 Indian languages and won Group PM approval, a market-expansion call that lifted penetration in under-served non-Hindi regions by ~10pp

PCL Health London (UK healthtech, remote patient monitoring) | Noida, India

Product Manager

• Led product roadmap for remote-care and vitals-tracking at an early-stage startup; ran pilots across 10 NHS-affiliated hospitals, converting one hospital to a paid contract.
• Built an OCR-based device reader (Google Vision) that removed per-device Bluetooth-SDK integration, enabling instant onboarding of virtually any health device.
• Implemented agile scrum from scratch, cutting delivery cycles by 35% and redesigned onboarding flows to reduce activation time by 40%.
• Set up the India office and hired an 8-person tech team in 2 months, establishing the company's engineering hub.

Wheelseye (India's largest fleet-tech platform) | Gurgaon, India

Associate Product Manager - Operations

• Raised same-day escalation resolution from 52% to 84% and cut call volumes by 50% through comms automation.
• Owned ops product across 3 apps for 50+ installer managers & 1,200+ installers handling 2.8K daily order fulfilments.
• Cut network/telecom cost by ₹8L/month and built a 60K-device inventory system that reduced pilferage by ₹20L/month.
• Improved installation quality by 23% through a guided wire-check install flow and cut relay-related escalations by 40%, reducing churn by 22% over 6 months.
• Built a geo-based auto-allocation engine, lifting daily order hit-rate by 27% and cutting cost-per-order by 22%

IoT Engineer and Data Analyst

• Co-Founded IoT-Labs team, and grew it from 1 to 8 people, owning device performance and network reliability.
• Built a logistic-regression model predicting “No-Info Zone” exit within 1 km at 96% accuracy across 200K trucks, improving tracking reliability.
• Identified the best-performing components from 60+ device models, standardised procurement strategy and improved data quality by 30%; processed 16M+ sensor points/day.
• Built analytics POC that secured onboarding of TMF and ICICI Bank as commercial-vehicle partners; analysed FasTag cost structures across 150K GPS-enabled vehicles.
• Managed direct network relationships with Airtel, Vodafone, Idea & BSNL (~40K SIMs/month) and led hardware QC with Teltonika, Atlanta & Concox.

• B.Tech (ECE) – Vellore Institute of Technology, Vellore | India

• ⁠Advanced Certification in Data and Decision Science | Indian Institute of Technology, Delhi
• ⁠ Lean Six Sigma - Green Belt | KPMG
• ⁠ Competent Leader & Advanced Communicator Bronze | Toastmasters International
• ⁠ Tabla Diploma (3-year) | Prayag Sangeet Samiti

• ⁠ Fine Arts: Percussionist, Tabla (3-year diploma, Prayag Sangeet Samiti).
• ⁠ Public Speaking: Delivered speeches and mentored members as Super Mentor at Toastmasters International.
• ⁠ Positions of Responsibility at IIM A: Outreach Cell Head, Speaker Series. Events team Member, Decibel.