Deeksha
AI and digital transformation consulting professional with 4.5+ years at BCG, serving as embedded subject-matter expert supporting case teams across global clients on GenAI and technology strategy engagements. Contributed to translating complex AI/tech capabilities into business-ready insights and knowledge assets for senior stakeholders. Strong foundation in market intelligence, research, stakeholder management, and bridging technology and business priorities to inform decision-making.
Work Experience:
4.8 Years
Industry:
Consulting | Technology
Function:
Consulting & Strategy
Work Experience
Boston Consulting Group (Global management consulting firm specializing in strategy & transformation) | Bengaluru
Analyst
- Enhanced customer experience and revenue growth strategy for a leading UCaaS provider by identifying 10+ prioritized GenAI use cases through peer benchmarking and expert interviews, informing a phased AI roadmap.
- Enabled IT cost optimization for a global bank by assessing technology-function maturity across six capability areas and analysing 20+ leading practices, recommending operating model improvements to reduce technology costs by ~10%.
- Assessed digital and AI capabilities for a leading European bank by benchmarking AI maturity across 36 dimensions, identifying 12 capability gaps to inform its AI transformation roadmap from Emerging to Scaling maturity.
- Identified cost optimization opportunities and assess enterprise AI investments for a leading CRDMO by evaluating 80+ AI opportunities, recommending 4 high-impact use cases projected to generate ₹30 Cr+ savings in Discovery and ₹50 Cr+ savings in CMC operations.
- Enabled an 80% reduction in Order-to-Cash processing time and 20-25% productivity improvement for a leading IT services provider by identifying 20+ high-impact GenAI opportunities across Risk & Compliance and Marketing value chains
- Built a GPT-powered onboarding assistant consolidating four onboarding workstreams, reducing onboarding time by 25% and manual support by 30–40%.
- Mentored and onboarded five new team members, delivering structured capability-building across Generative AI, Digital Transformation, and Technology Strategy.
- Served as APAC Point of Contact for GenAI, supporting 40+ AI cases and proposals through benchmarking, use-case development, and client-ready knowledge assets.
- Strengthened BCG's GenAI knowledge repository by curating 50+ industry-specific use cases and reusable research assets.
- Built & managed BCG's World Class Technology Function repository, curating 50+ frameworks & case assets across 8 industries.
Associate
- Improved public safety and urban mobility planning for a religious city by benchmarking digital initiatives across 10 cities and 4 religious destinations, identifying smart-city best practices to support 20% crime reduction and traffic decongestion.
- Enhanced merchandising, supply chain efficiency, and customer experience for a diversified Asia-based retail group by developing an AI strategy, evaluating 40+ AI use cases across 4 retail functions, and prioritizing high-impact initiatives.
- Strengthened AI investment strategy for a leading APAC airport by synthesizing 20+ BCG credentials to identify high-impact transformation opportunities.
- Generated strategic insights on global CBDC adoption by analyzing 80+ countries, identifying key implementation trends and adoption drivers.
- Enabled customer service transformation for a South Asian telecom provider by benchmarking conversational AI solutions and informing chatbot design, contributing to 30% in-chat issue resolution, 90.2 SUS, 80% reduction in contact volume, and 50%+ faster issue resolution.
Accomplishments
- Selected as 1 of 26 women engineers from South Asia to represent India at the inaugural World Bank WePOWER Regional Conference in Kathmandu.
- Awarded the Rising Star Award at BCG for rapidly building expertise across 8+ technology topics and consistently delivering a 100% quality score within six months.
- Received the Everyday Hero Award at BCG for effectively managing multiple stakeholders and driving impact across five additional technology domains.
- Awarded the Quality Champion Award for consistently delivering high-quality outcomes, demonstrating strong stakeholder management, and maintaining an average 98% quality score.
Education
- Bachelor of Technology – Vellore Institute of Technology | India
Certification
- Pre MBA Statistics
- Excel Skills for Business: Advanced
Extra-curricular
- Serving as Vertical Head - Consulting, PGPX 2026-27 Placement Committee, leading consulting recruitment efforts for the 21st batch of IIM Ahmedabad's flagship one-year full-time MBA programme.
- Led a 20-member Marketing & Registration team for TechnoVIT, coordinating promotions across 50+ events with 800+ participants.
- Managed a 10-member team as Office Bearer, IEEE Women in Engineering, organizing 5+ professional development events.
- Co-led a 5-member organizing team for IEEE Day, coordinating 10+ events attended by 200+ participants.