Vice President, Business Transformation Initiatives | Genpact (leading Business Process Outsourcing organization) | Gurgaon
- Global Business Transformation: Drove business transformation program on commercial models in sponsorship of the CEO and global COO; advancing Genpact's 2026 goal of doubling revenue from new-age commercial models
- End-to-end execution: Spearheaded the program end-to-end, from strategy creation to execution, for $1.5B vertical driving bookings worth $360M and uplift revenue by $66M (30% growth), accelerating my growth to Vice President role within 3 years of the program
- Strategy formulation & governance: Conducted industry analysis & internal assessment, established targets & team structure, formulated execution levers, devised GTM strategy, and crafted the execution roadmap. Drove governance with leadership including CEO to monitor progress
- Thought Leadership: Created guidebooks in conjunction with SMEs across various industries/ workstreams (including analytics, IT, Digital and AI) - leveraged as go-to document for all RFPs/ deals
- Process Re-definition: Re-defined the deal process, in addition to other process particulars, built & managed of a new forum with mentorship from CXOs on sizeable deals – 90% deals covered in this discussion
- Sales/ Business Development: Drove targeted campaigns with sales teams to hunt and create opportunities; generated inflows worth ~60M and Bookings ~ 10M. Drove client discussions to craft new opportunities; led to bookings worth $360M
- Knowledge Management: Led the creation of one of the org’s most visited cloud-based knowledge sharing repository with guidebooks, industry analysis, RFI response/proposals, and pricing benchmarks
- Training/Upskilling: Acknowledged as ‘Star Guru’ for 2 years owing to leadership in the creation of a cloud-based channel with persona-based trainings hosting highest-rated content.
- Marketing: Drove internal marketing of the transformation initiative through leadership webinars, emails, internal social media communication, R&R forums, and more.
Senior Manager, Customer Success | Wooqer (SaaS based product firm, specialized in retail industry) | Delhi-NCR
- P&L and Growth: Managed P&L and growth of the Delhi/NCR accounts by leveraging SaaS based product to drive business process efficiency, automation, and digitization in client’s business operations
- Account Management & Adoption: Worked with leadership to drive product adoption by identifying key use cases, aligning with clients, assisting in execution, and driving monitoring. Resulted in full retention of existing clients
- Sales: Led discussions with new clients with tailored pitches highting the top use-cases and potential business impact. Converted a deal with one of the largest food retail franchise in India in a quick span of 3 months.
Manager, Global Sourcing | Everest Group (a boutique consulting/advisory firm in IteS industry) | Gurgaon
- Leading Consulting Engagements: Drove several consulting assignments for Fortune-500 companies, spanning across strategy, market intelligence, peer benchmarking across diverse industries (e.g., hi-tech, healthcare, BFSI) enabling formulation of their locations’ strategy
- Product Management & Sales: Spearheaded the flagship subscription product of Everest Group (Market Vista) with the largest subscriber base across all products. Re-defined the report to include aspects of digital technologies to align with market. Client base increased by 10% and revenue increased by 30%+. Additionally, published several reports/ newsletters / blogs on the latest trends showcasing strong thought leadership
- Product Creation & Sales: Lead analyst involved in creation of new product offering (Locations Tool) to support clients with ongoing monitoring & assessment of their delivery locations - revenues of ~$500k within first year
Previous Consulting Roles | Delhi-NCR
- Process Re-engineering: Led process re-engineering to identify gaps and suggest improvements in HR, Finance, IT and Supply Chain for Twycross Zoo, Birmingham, UK
- Product Strategy & Design: Crafted the product strategy and designed stories in discussion with 10+ global SMEs (travel to US and Europe) for largest global IT Zoo software – launching Minimum Viable Product version to 100+ clients globally
- Market Research: Conducted research and analysis to generate business insights for CXOs