Zykrr (B2B SaaS platform for enterprise Customer Experience) | Gurugram, India

AVP – Growth (India, Middle East & North Africa)

• Scaled ARR from 
• Built a ~USD 10M forward pipeline across Healthcare, Financial Services, D2C and large conglomerates, creating strong future-growth momentum.
• Led enterprise solutioning, translating business needs into product, integration and customization solutions across technical and business stakeholders to win complex deals.
• Structured commercial agreements to optimize ARR, cash flow and collections; aligned stakeholders on contractual clauses to de-risk deals and protect commercial value.
• Expanded Zykrr into 10+ sectors and international markets, adapting GTM and solution approaches to diverse enterprise needs.
• Built and scaled a 20+ member GTM organization, transforming Sales into the company’s highest-retention function through capability building, role design and leadership development.
• Shaped hiring, onboarding and career pathways across functions, helping scale the organization from 6 to ~50 people while building talent systems to sustain growth.
• Advised Product, AI, Technology and Delivery teams, influencing roadmap, solution design and customer experience outcomes

Senior Manager – Growth

• Established Zykrr's first structured sales engine through research-led prospecting, account intelligence and data-backed sales collateral.
• Built the company's first demo culture and consultative, solution-selling framework, selling outcomes to business problems rather than a product.
• Acquired and led delivery for the company's first international enterprise client (~120K USD ARR), owning its international market launch end-to-end, from solution and technology design through deployment and go-live.
• Enabled expansion into SEA and MENA through market-entry playbooks and localized GTM strategies across repeated strikes.
• Ran the organisation's B2B marketing in partnership with an external agency, responsible for brand presence across digital platforms and channels end-to-end, without formally owning the function.
• Won strategic enterprise opportunities including IDFC Bank and major BFSI and Automotive accounts by successfully competing against Salesforce, Qualtrics, Medallia and PwC in enterprise pursuits.
• Built and managed strategic partnerships with Consulting Firms such as PwC and Grant Thornton contributing ~10% ARR.
• Scaled a pilot SaaS offering into a multi-industry platform serving BFSI, Telecom, Automotive, Logistics and Real Estate sectors.
• Frequently acted as surrogate leader across Operations, Client Success and Retention functions.

HDFC ERGO Health Insurance, formerly Apollo Munich (leading private health insurer in India) | Gurugram & Mumbai, India

Associate Manager – Customer Experience

• Owned the Net Promoter Score (NPS) charter across brand and customer journeys, driving customer experience transformation across Operations, Product, Technology, Customer Service, and Business Intelligence functions.
• Paired the CX mandate with end-to-end digital transformation of servicing, re-imagining customer journeys around automation, self-serve and messaging-led channels rather than manual processes, and partnering with Technology on solution design.
• Navigated a transition from Hospitality Sales to Insurance Operations by immersing across functions and analysing 10,000+ customer interactions; identified pain points and drove interventions across key customer journeys (improved Customer Service NPS to a record high of +25)
• Launched and scaled a WhatsApp servicing platform for banking partners, expanding adoption from hundreds to thousands of users and reducing turnaround times to under 30 minutes for 95%+ transactions.
• Led knowledge transfer, process migration, and operational readiness during the Apollo Munich - HDFC ERGO integration; mobilised a network of trainers and process experts, reducing external hiring dependency and ensuring seamless transition.
• Influenced stakeholders vertically, horizontally, and cross-functionally to institutionalize customer-centric initiatives across the organization.

ITC Hotels (luxury hospitality chain, division of ITC Ltd) | Gurugram & Chennai, India

Assistant Manager – Sales

• Achieved 154% of annual revenue targets, delivering 32% YoY growth and INR 3.5 Cr in FY16–17
• - Managed 100+ national corporate accounts (Maruti Suzuki, Bharti Airtel, Bio-Rad, Colt Technology) and acquired 15 new accounts through strategic prospecting
• - Turned around a ~INR 1 Cr revenue shortfall by pivoting from corporate events to weddings, originating and leading an INR 1.5 Cr marquee engagement end to end
• - Selected to mentor Management Trainees despite being among the youngest managers in the system

Management Trainee – Sales & Marketing

• - Selected for ITC Hotels' flagship Management Training Program (ITC HMI), one of India's most selective hospitality leadership programs
• - Completed an intensive 12-month rotational program across Sales, Marketing and Revenue Management, building a strong foundation in commercial strategy and revenue generation

• Founding Member – Zykrr: Built and institutionalised Growth across Revenue, People and Strategy
• Gold Individual Award – HDFC ERGO: Exceptional Contribution to Service Excellence.
• CEO Commendation – HDFC ERGO: Customer Service Transformation & Operational Excellence.
• CBSE Scholarship: Top 1% in Class XII Board Examination.
• Kalpana Chawla Scholarship: Academic excellence for four consecutive years.
• First Position – Senior School Examination (12th Board CBSE), Summer Fields School.
• All-Rounder Award: Two consecutive years for academic excellence alongside Head Girl & other positions of responsibilities

• Miranda House, University of Delhi — B.A. (Hons.) Economics, Distinction
• Diploma in Foreign Language (French) - University of Delhi

• Lean Six Sigma Green Belt - KPMG
• PG Certificate in Digital Marketing - MICA, The School of Ideas

• Community Service: Project Director & Core Team, Becoming I Foundation, led arts and life-skills programmes across 15 MCD schools, managing 50 volunteers and impacting 2,000+ children; Enactus, Miranda House, supported underprivileged women through community-led business models.
• Dramatics: Street theatre in marginalised communities raising awareness on gender and social issues; stage theatre student and performer, Miranda House.
• Classical Dance: Senior Diploma in Kathak.
• Student Body: Coordinator, IIMA Speaker Series; Lead, Annual Economics Fest & Annual Cultural Fest, Miranda House; Head Girl & Student Council (six-year member), Summer Fields School.
• Interests: Avid swimmer and voracious reader.