Consultant, Program/Product Management | Pickyourtrail | Chennai
- Directed a strategic process redesign, incorporating AI chatbots to streamline customer support, resulting in a 30% reduction in queries and a boost in customer satisfaction from 3.9 to 4.2.
- Enhanced operational efficiency through targeted interventions, optimizing the end-to-end customer journey and reducing pre-trip support issues.
Project Manager, Project management | ITC Limited – Education and Stationary Product Business | Chennai
Project Manager , Project Management
- Restructured the export processes in cost evaluation and operations planning, delivering a 10x revenue growth from INR 4 Cr to INR 45 Cr in export category.
- Spearheaded a brownfield factory expansion project worth INR 15 crores with an IRR of 15.2%, leading to 50% increase in production capacity and new capabilities for export orders.
- Commissioned ITC’s inaugural in-house notebook production facility with an annual capacity of 20,000 tons, reducing the manufacturing cost by ~25%.
- Led negotiations with machine OEMs, Achieving cost savings of INR 1.4 crores.
- Minimized paper wastage and labour costs, saving INR 63 lakhs annually through new production technology.
- Instituted a new quality parameter for printing, using a spectrometer, reducing the printing variations by ~20%.
Operations Manager. Export and Institutional trade, Operations management
- Synchronized with cross-functional teams (Sales, Supply Chain, Logistics, Procurement) for production planning, execution, and delivery of customized Classmate notebook orders across India and globally.
- Managed a network of 24 contracted manufacturing units, consistently achieving a 97% order fulfilment rate and zero rejections, demonstrating a strong focus on quality and reliability.
- Enhanced process optimization and automation, reducing lead time for order delivery by 5 days (~20% reduction in TAT).
- Overhauled 500+ SKUs and 2500+ customizations annually.
- Streamlined production planning and costing for export orders, reducing customer inquiry TAT by 3 days.
Operations Manager – E-commerce operations, Operations management
- Collaborated with the Marketing team to set up a D2C e-commerce channel (classmateshop.com) for customized notebook orders with a capacity of 200 orders/day.
- Established a manufacturing unit for customized notebooks and re-designed printing and processing of orders, reducing customer complaints by 50%.
- Amplified production capacity by 5x to handle increased customized orders.
Assistant manufacturing manager, Manufacturing and Maintenance | PepsiCo India Pvt Ltd | Hyderabad
- Managed high-efficiency production lines for hot-fill (Slice and Nimbooz) and bottled water (Aquafina), achieving 90+% net efficiency.
- Optimized production processes, improving hot fill line throughput from 480 BPM to 600 BPM.
- Assured 100% adherence to food quality standards, achieving an AIB score of 935, the highest among plants in India in 2018.
- Pioneered as the site expert in blow moulding (PET bottles) and executed a raw material wastage reduction project, increasing pre-form yield by 5%.