Calcutta Electric Supply Corporation Limited (Flagship power utility of RPSG Group) | Kolkata

Senior Engineer & Team Lead, System Control Division

• Led Kolkata's urban power grid operations, reducing network overloading by 20% through targeted infrastructure investment and safeguarding supply reliability for thousands of consumers.
• Delivered 24/7 power availability across 84.8% of distribution units, outperforming the national urban benchmark through real-time network monitoring and proactive fault management.
• Steered a 15-member control room team through peak summer loads and major cyclonic events, sustaining 99% power supply continuity under extreme adverse conditions.
• Executed a revenue generation initiative leveraging surplus power flexibility, exporting excess capacity to the real-time spot market through active trading and generating INR 200 Cr+ in revenue.
• Formulated dynamic merit order scheduling across owned and long-term PPA generation units based on variable unit cost, unlocking an annual profit scope of INR 35 Cr+.
• Architected a distribution network automation strategy for fault-prone zones, projecting a 1–3 year investment payback while improving SAIDI/SAIFI reliability metrics.
• Navigated change management during digital transformation by introducing a structured reskilling model, preserving team productivity and morale through significant workforce rationalization.
• Built a web-based Online Fault Management Portal in collaboration with the IT team, consolidating multiple legacy systems into a unified real-time dashboard with automated MIS reporting.
• Drove ISO 9001:2015 compliance by systematically reviewing and recalibrating quality objectives and KPIs biannually, embedding rigorous quality management across departmental operations.
• Championed ESG and sustainability initiatives as Nodal Officer of a dedicated substation, collaborating with cross-functional teams to achieve Gold Standard Green Building Certification.

Engineer, System Control Division

• Deployed a 24/7 proactive monitoring program for commercial customers, reducing voltage complaints by 32% YoY, achieving 45-minute resolution, and improving CSAT to 3.9/4.0.
• Formulated a power market optimization initiative, analysing market price signals against internal costs to optimize energy import/export and generating INR 30 Cr+ in annual savings.
• Engineered a priority-based customer call routing system, reducing wait and response times by 30% and improving overall service quality.
• Redesigned outage communication systems to deliver automated alerts in 2.5 minutes - 50% faster than the 5-minute benchmark - reducing unnecessary calls and enhancing customer experience.
• Pioneered a centralized digital complaint management system for multi-stakeholder use, reducing unattended technical issues by 98% within two years and improving restoration response times.
• Instituted KPIs and dedicated account managers for high-value clients, implementing dynamic network adjustments to proactively resolve recurring issues and strengthen long-term customer-provider relationships.
• Identified and documented unsafe conditions at receiving stations posing near-miss and first-aid incident risks, enabling proactive corrective action and reinforcing workplace safety standards across electrical infrastructure.

• Pre-Placement Offer: Secured pre-placement offer from CESC Limited, RPSG Group, in recognition of outstanding contribution to live project implementation - Proposed an ESP and auxiliary power optimization strategy to cut auxiliary power usage by about 20-30% through energy-efficient process improvements.
• International Gold Award, 49th ICQCC 2024: Won Gold at the Sri Lanka Association for the Advancement of Quality and Productivity for optimizing critical supply restoration to essential consumers (hospitals, pumping stations) by 98%, generating ₹15 lakh in tangible gains.
• National Gold Award, 37th NCQC 2023: Won Gold at the Quality Circle Forum of India for Kaizen-driven improvements that cut essential installation outage times by 98%, reducing customer complaints as a key intangible gain.
• Udaan Achievement Award: Delivered comprehensive 6/11 KV feeder database updates, ensuring regulatory compliance for the National Feeder Monitoring System Dashboard and streamlining network operations at RPSG Group.
• Kudos Special Contribution Award: Led digital transformation and process automation for the HT customer support module at RPSG Group, significantly optimizing complaint redressal turnaround.
• Kaizen Quality Award: Championed quality enhancement initiatives at RPSG Group that reduced outage times, improved customer experience and stakeholder management scores, and strengthened workplace safety.

• B. Tech (Electrical Engineering), National Institute of Technology, Durgapur, West Bengal

• Excel Skills for Business: Advanced — Macquarie University
• Pre-MBA Statistics — IIM Ahmedabad
• Electrical Supervisor License (compliance with Electric Act, 2003 and Regulations) — West Bengal Licensing Board, Government of West Bengal
• Machine Learning — Stanford University (Coursera)
• Building and Developing High-Performance Teams (Residential Management Development Program) — International Management Institute, Kolkata
• Management Development Program — XLRI Jamshedpur
• MATLAB & Simulink — Central Tool Room & Training Centre, Kolkata (Ministry of MSME, Govt. of India)

• Event Coordinator, Recstacy (Annual Cultural Fest): Managed permissions and logistics coordination for NIT Durgapur's flagship annual cultural festival.
• Mentorship: Guide junior engineers on technical problem-solving, professional development, and structured career growth.
• Quiz Contest Winner, World Environment Day: Won RPSG Group's flagship sustainability-themed quiz competition.
• Team Strategy, Quiz Competitions: Drove team coordination, strategic planning, and brainstorming to secure wins across multiple quiz competitions.
• Academic Excellence, Mathematics: Earned multiple Certificates of Merit with consistent A/A+ grades from the All India Science Teachers' Association, Centre for Pedagogical Studies in Mathematics.
• Professional Certification, Painting: Certified in painting by Surabharati Sangeet Parishad, registered under the Government of West Bengal.
• Fault Detection Automation, Project Report (NIT Durgapur): Developed a microcontroller-based underground cable fault detector to accelerate diagnostics and streamline network repairs.