Calcutta Electric Supply Corporation Limited (Flagship power utility of RPSG Group) | Kolkata

Senior Engineer & Team Lead - System Control Division

• Commanded a 15-member team through cyclones and peak-demand crises, making dynamic decisions in an ambiguous environment to sustain 99% service continuity while preserving team morale.
• Orchestrated grid infrastructure planning, growth strategy and execution across multiple teams, cutting system overload risk 20% and safeguarding reliable service for 3.5 million of consumers.
• Executed a revenue generation strategy analysing historical capacity-utilization trends and formulated a regulatory-informed trading plan, generating Rs. 200 Cr+ in revenue through real-time spot-market execution.
• Unlocked a Rs. 35 Cr+ profit opportunity by modelling variable-cost merit-order scheduling across owned and contracted generation assets, transforming operational flexibility into measurable value.
• Formulated a data-driven strategic cost-management model, benchmarking market price signals against internal costs to deliver Rs. 30 Cr+ in annual savings through energy import/export.
• Instituted organizational governance across 12+ annual compliance audits and biannual ISO 9001:2015 reviews, aligning team execution to enterprise quality goals and sustaining performance above 98%.
• Championed a structured reskilling program through large-scale digital transformation, future-proofing the team's capabilities and preserving productivity through workforce rationalization.
• Managed a cross-functional digital-transformation build with IT, structuring legacy systems into one unified dashboard and automated stakeholder workflow - driving measurable value addition for internal stakeholders.
• Architected a distribution network automation strategy for fault-prone zones, projecting a 1–3 year investment payback while improving core reliability metrics.
• Optimized asset utilization by redeploying underused electrical infrastructure, eliminating peak-season network bottlenecks and avoiding new capital expenditure through improved asset lifecycle management.
• Piloted the organization's ESG agenda as Nodal Officer, remodelling substation infrastructure for sustainability and securing Gold Standard Green Building Certification.
• Cultivated team readiness through emergency-response simulations and mock drills, converting capability into competitive advantage with a record 27-second restoration and safeguarding Rs. 50L+ in annual revenue through industry-leading response speed.
• Engineered process consistency and continual innovation - sustaining 24/7 availability across 84.8% of units above the national benchmark and securing the organization's top workplace-excellence ranking.

Engineer, System Control Division

• Deployed a 24/7 proactive monitoring program for commercial customers, reducing voltage complaints by 32% YoY, achieving 45-minute resolution, and improving CSAT to 3.9/4.0.
• Streamlined internal communication and record-keeping into a centralized digital system, translating data into KPI measures and cutting unattended issues 98% within two years.
• Redesigned outage-communication and customer-routing processes on a priority basis, cutting alert time 50% and wait times 30% through decisive process-improvement calls.
• Engineered a priority-based customer call routing system, reducing wait and response times by 30% and improving overall service quality.
• Led team performance against defined KPIs, assigning dedicated account managers for high-value clients to strengthen long-term client-relationship management.
• Instituted KPIs and dedicated account managers for high-value clients, implementing dynamic network adjustments to proactively resolve recurring issues and strengthen long-term customer-provider relationships.
• Automated supply management for critical institutions - hospitals, water stations, government bodies - delivering Rs. 15L+ in recurring annual savings.
• Standardized operational workflows and communication protocols across field teams, achieving a zero-incident safety record.

• Pre-Placement Offer, CESC Limited, RPSG Group: Earned for outstanding contribution to live project implementation - to cut auxiliary energy usage by about 20-30% through efficient process improvements.
• International Gold Award, 49th ICQCC 2024 (Sri Lanka): Won Gold for optimizing critical supply restoration to essential consumers by 98%, delivering ₹15 lakh in tangible gains.
• National Gold Award, 37th NCQC 2023 (Nagpur): Won Gold for Kaizen-driven improvements that cut essential outage times by 98%, reducing customer complaints as a key intangible gain.
• Udaan Achievement Award, RPSG Group: Awarded for regulatory-compliant feeder database modernization across the network
• Kudos Special Contribution Award, RPSG Group: Awarded for leading digital transformation and process automation for client support, significantly optimizing complaint redressal turnaround.
• Kaizen Quality Award, RPSG Group: Awarded for enterprise-wide quality and continuous safety improvement initiatives.

• Bachelor of Technology (Electrical Engineering), National Institute of Technology, Durgapur, India

• Lean Six Sigma Green Belt - KPMG
• Excel Skills for Business: Advanced - Macquarie University
• Business Writing - University of Colorado Boulder
• Machine Learning - Stanford University
• Pre-MBA Statistics - IIM Ahmedabad
• Electrical Supervisor License (Electric Act, 2003 and Regulations) - West Bengal Licensing Board, Govt. of WB.
• Building and Developing High-Performance Teams (Residential MDP) - International Management Institute, Kolkata
• Management Development Program - XLRI Jamshedpur
• MATLAB & Simulink - Central Tool Room & Training Centre, Kolkata (Ministry of MSME, Govt. of India)

• Student Representative, Placement Co-ordinator, NIT Durgapur: Facilitated on-campus placement process as Student Co-ordinator and representative to Training & Placement Cell.
• Event Coordinator (Permissions), Recstacy: Managed permissions and logistics coordination for NIT Durgapur's flagship annual cultural festival.
• Mentorship: Guided junior engineers on technical problem-solving, professional development, and structured career growth.
• Quiz Contest Winner, World Environment Day: Won RPSG Group's flagship sustainability-themed quiz competition.
• Team Strategy, Quiz Competitions: Drove team coordination, strategic planning, and brainstorming to secure wins across multiple quiz competitions.
• Academic Excellence, Mathematics: Earned multiple Certificates of Merit with consistent A/A+ grades from the All-India Science Teachers' Association, Centre for Pedagogical Studies in Mathematics.
• Professional Certification, Painting: Certified in painting by Surabharati Sangeet Parishad, registered under the Government of West Bengal.
• Fault Detection Automation, Project Report (NIT Durgapur): Developed a microcontroller-based underground cable fault detector to accelerate diagnostics and streamline network repairs.