Individual Research Project: Digital Transformation through Cloud Computing | Information Technology
- Conduct comprehensive research on digital transformation strategies through cloud computing, analyzing key drivers, benefits, and challenges for enterprises transitioning to cloud-based solutions.
- Explore and evaluate cloud adoption frameworks to enhance operational efficiency, scalability, and cost-effectiveness, with a focus on adoption in retail segment.
Senior Support Engineer, Product Support Engineering | HashiCorp | Noida
- Spearheaded the resolution of critical system disruptions for a global client base, maintaining continuous communication and strengthening client trust and long-term relationships, achieving a CSAT rating of 98%.
- Developed and implemented best practices for handling intricate support cases, creating reusable knowledge base articles in Confluence, and empowering clients to manage issues independently, improving team bandwidth by 25%.
- Collaborated with global teams to replicate complex customer environments identifying and resolving critical bugs that led to feature enhancements and improved product stability, resulting in reduction of post-release incidents by 15%.
- Collaborated with sales, engineering, and product teams, leveraging Jira for project tracking to ensure smooth client onboarding and delivering tailored solutions, enhancing overall client satisfaction by 10%.
Senior Analyst, Technology Architect | Accenture | Noida
- Executed a successful transition project, mastering a critical AWS hosted application within 3 months for an FMCG client, enabling seamless price label generation for millions of products across 1500 UK-wide stores.
- Streamlined daily operations by managing price amendment requests, optimizing database performance with PostgreSQL, and configuring automated cloud-based alerts to enhance system efficiency and reduce downtime for engineers by 25%.
- Enhanced application performance by implementing data lifecycle management and archival features, aligned with sprint cycles, improving operational efficiency and providing the customer with cloud cost savings of 20%.
- Ensured the accuracy of product price labels, including millions of price changes during festive sales, by handling major data spikes through cloud services and ServiceNow, mitigating potential revenue loss from incorrect price labels.
Network Engineer (Team Lead), BMAS | Ericsson | Noida
- Led a high performing team of 5 engineers, and orchestrated complex challenges associated with telecom network lifecycles across 200 locations in North America.
- Spearheaded the transformation of critical network-parameter report audits by implementing automation solutions and conducting comprehensive UAT to ensure functionality, elevating overall audit quality and significantly reducing processing times by 85%.
- Contributed to team success by providing valuable performance feedback during appraisal cycles, promoting continuous improvement and supporting professional growth.
Assistant Engineer, BMAS | Ericsson | Noida
- Demonstrated an innovative approach to configure Ericsson’s proprietary telecom tools, empowering site engineers and ensuring seamless operations across more than 100 telecom towers.
- Initiated a note-adding feature in the site configuration tool, enhancing communication among site engineers and enabling our clients to achieve substantial cost savings by reducing field visits to an average of 2, down from 5.
- Conducted comprehensive testing of the telecom network, encompassing emergency calls, regular voice calls, and data services across multiple telecom towers, positively impacting revenues of our clients: telecom providers.