Senior Applications Engineer, Oracle India Pvt Ltd, Bangalore:
- Exceeded expectations by mastering product details, leading critical enhancements, and collaborating with the Product Manager to drive strategic initiatives and optimize product performance
- Enhanced user interface accessibility by integrating tools like JAWS and OAGH, resulting in a 30% increase in usability for visually impaired and keyboard-only users, and ensuring compliance with accessibility standards
- Developed PL/SQL packages to enhance data purging processes, resulting in a 25% improvement in database performance and ensuring data integrity across multiple tables, significantly reducing data-related issues
- Orchestrated the enhancement of a case management system by coordinating with over 10 cross-functional global teams, resolving technical challenges and driving strategic value across global markets
Applications Engineer, Oracle India Pvt Ltd, Bangalore:
- Developed and implemented an end-to-end "Case Management" application for Oracle Enterprise's CRM system, serving over 600 clients and significantly enhancing customer service efficiency and user experience
- Designed and optimised the Action Plans feature, leading to streamlined workflows and a 10% increase in task management efficiency, significantly boosting operational productivity
- Orchestrated the rollout of comprehensive multilingual support across front-end and back-end systems, extending the product’s reach to a global market and increasing user adoption by 20%
- Enhanced customer service applications by contributing to the development of the Milestones feature, which provided detailed tracking of issue resolution and improved customer satisfaction ratings by 15%
- Directed the integration of Oracle Enterprise Scheduler (ESS) Jobs to automate routine tasks, reducing manual workload by 7% and enhancing system efficiency and reliability
- Championed test-driven development practices, achieving 95% code coverage using JUnit and JMockits, ensuring the delivery of high-quality, maintainable code
- Initiated and led efforts to enhance the application’s extensibility, enabling the addition of new features and ensuring the platform's long-term viability and adaptability
- Directed the creation of database schemas and user interface designs, ensuring compliance with security protocols and scalability, ultimately resulting in improved data management and user satisfaction