Nupoor Sinha
Result-driven leader with 11+ years of experience driving complex, cross-functional programs, digital transformation and operational excellence in high-stakes environments. Proficient in translating strategy into executable roadmaps, driving data-backed decisions, and delivering outcomes in demanding, time-sensitive settings. Proven ability to influence senior leadership and lead cross- functional teams of 350+ members, delivering results under tight timelines in dynamic environments.
Work Experience:
11.5 Years
Industry:
Government & PSUs | Technology
Function:
General Management | Software Engineering
Assistant Commissioner State Tax | Commercial Tax Department | Patna
- Senior Manager and Digital Transformation Officer
- Achieved ₹292.15 Cr GST collections (109% of target, +27% YoY) through strategy formulation, roadmap design, and end-to-end execution of a multi-vertical revenue program (8+ verticals); ranked 6th in Bihar.
- Advised Secretaries and State Finance Minister on data-driven program governance, highlighting delivery bottlenecks, financial drivers, and priority risks; recommended remediations to improve execution efficiency and cross-vertical alignment.
- Directed a mission-critical election program, aligning 7 departments and 350+ officials via robust governance and decision-making frameworks under compressed timelines and public accountability, achieving zero-error compliance at scale
- Spearheaded GST digital transformation as business owner, digitising manual workflows; worked with NIC to convert policy and operational complexity into a scalable product roadmap and Agile delivery, enabling 10,000+ user adoption.
- Led 15+ concurrent projects across verticals, coordinating 8 cross-functional teams under fixed timelines; implemented data-driven prioritization framework to optimize trade-offs, delivering ₹20 Cr uplift and 35% backlog reduction.
- Deployed an AI solution to simplify GST notification interpretation, enabling 25% faster regulatory adaptation and execution.
- Designed a real-time portfolio dashboard, consolidating fragmented datasets to track status, dependencies, forecasts and risks; enabled proactive escalations and faster, data-driven decisions, improving executive decision velocity by 40%.
- Improved business results delivery by establishing a performance management framework, defining metrics and leading multi-tier monthly operating reviews to track KPIs, bottlenecks, and corrective actions.
- Directed cross-functional welfare programs within a matrix organisation, navigating high ambiguity through stakeholder alignment, risk mitigation, and digital process improvements, delivering 30% efficiency gains.
- Chaired the grievance redressal committee, partnering with Chamber of Commerce and trade associations to identify stakeholder pain points and drive process improvements, achieving an 85% reduction (90 to 15 days) in resolution time.
- Anchored department-wide digital rollout as master trainer, facilitating system migration and capability building for 75+ staff.
Tax Assistant | Income Tax Department | Pune and Jaipur
- Streamlined workflows by digitizing case records into query-enabled database, enhancing data retrieval efficiency by 20%.
- Designed and institutionalized inter-agency coordination framework (5 agencies) establishing intelligence-sharing protocols, joint operation playbooks, and escalation pathways that generated 75Cr additional revenue.
- Conducted 5,000+ data driven risk analyses using analytical problem-solving to identify evasion patterns in fragmented datasets
- Mentored and trained 40+ junior staff on digital processing systems, elevating team productivity and operational consistency.
Associate Technology L1 | Publicis Sapient | Gurgaon and Bangalore
- Engineered core modules for an Agile-driven Performance Appraisal System (Java/MySQL), streamlining HR evaluations, reducing manual effort by 60% and strengthening audit and compliance controls.
- Contributed across sprint planning, development, and code reviews in an Agile environment, accelerating feature delivery.
- Delivered post-release support and bug fixes for 2 projects, ensuring the stability of business-critical applications.
- Ranked 93rd in 63rd BPSC Examination (Top 0.01%). Earned Pratibha Samman by Education Minister, Govt of Delhi.
- Contributed to GST revenue and 2024 Lok Sabha Elections; awarded by the Joint Commissioner State Tax.
- Rated outstanding (9.13/10) in annual appraisals 2023-2024, leading to top 1% recognition among peers.
- B.Tech(Information Technology), Malaviya National Institute of Technology, Jaipur
- Induction training on GST Act, 2017 at National Academy of Customs, Indirect Taxes & Narcotics, Patna
- Training in GST best practices at Netaji Subhash Administrative Training Institute, Govt of West Bengal
- Professional development course and training on Office procedure, GST Act 2017 and rules at Bihar Institute of Public Administration and Rural Development.
- Introduction to Generative AI – by Google cloud
- PGPX Head of The Committee for managing Gender Issues at IIM Ahmedabad.
- Junior Diploma in Kathak; Performed at prestigious platforms including Bihar Mahotsav, Organized by the Ministry of Culture
- Presented Kathak at the Kathak Utsav organized by Dikshastrotam at LTG Auditorium, New Delhi
- Served as the General Secretary of the Dramatics Society under the Creative Arts Society at MNIT, Jaipur and led the successful execution of ‘Kala-Darbaar’, a 3-day inter-college Dramatics festival.
- Served as Logistic head for MST – Malaviya Sports Tournament, a national level inter college sports event at NIT Jaipur overseeing venue arrangements, equipment management, and coordination of participant accommodations and transportation.
- Winner of Taal, the solo dance competition at NIT, Jaipur
- Winner of Resonance, the solo dance competition at NIT, Jaipur
- Successfully completed the Kheer Ganga Trek in Himachal Pradesh, navigating challenging terrains and high-altitude conditions to reach the scenic summit.