Nupoor Sinha

Nupoor Sinha

Result-driven leader with 11+ years of experience driving complex, cross-functional programs, digital transformation and operational excellence in high-stakes environments. Proficient in translating strategy into executable roadmaps, driving data-backed decisions, and delivering outcomes in demanding, time-sensitive settings. Proven ability to influence senior leadership and lead cross- functional teams of 350+ members, delivering results under tight timelines in dynamic environments.

Work Experience:

11.5 Years

Industry:

Government & PSUs | Technology

Function:

General Management | Software Engineering

Work Experience

Assistant Commissioner State Tax | Commercial Tax Department | Patna

  • Senior Manager and Digital Transformation Officer
    • Achieved ₹292.15 Cr GST collections (109% of target, +27% YoY) through strategy formulation, roadmap design, and end-to-end execution of a multi-vertical revenue program (8+ verticals); ranked 6th in Bihar.
    • Advised Secretaries and State Finance Minister on data-driven program governance, highlighting delivery bottlenecks, financial drivers, and priority risks; recommended remediations to improve execution efficiency and cross-vertical alignment.
    • Directed a mission-critical election program, aligning 7 departments and 350+ officials via robust governance and decision-making frameworks under compressed timelines and public accountability, achieving zero-error compliance at scale
    • Spearheaded GST digital transformation as business owner, digitising manual workflows; worked with NIC to convert policy and operational complexity into a scalable product roadmap and Agile delivery, enabling 10,000+ user adoption.
    • Led 15+ concurrent projects across verticals, coordinating 8 cross-functional teams under fixed timelines; implemented data-driven prioritization framework to optimize trade-offs, delivering ₹20 Cr uplift and 35% backlog reduction.
    • Deployed an AI solution to simplify GST notification interpretation, enabling 25% faster regulatory adaptation and execution.
    • Designed a real-time portfolio dashboard, consolidating fragmented datasets to track status, dependencies, forecasts and risks; enabled proactive escalations and faster, data-driven decisions, improving executive decision velocity by 40%.
    • Improved business results delivery by establishing a performance management framework, defining metrics and leading multi-tier monthly operating reviews to track KPIs, bottlenecks, and corrective actions.
    • Directed cross-functional welfare programs within a matrix organisation, navigating high ambiguity through stakeholder alignment, risk mitigation, and digital process improvements, delivering 30% efficiency gains.
    • Chaired the grievance redressal committee, partnering with Chamber of Commerce and trade associations to identify stakeholder pain points and drive process improvements, achieving an 85% reduction (90 to 15 days) in resolution time.
    • Anchored department-wide digital rollout as master trainer, facilitating system migration and capability building for 75+ staff.

 

Tax Assistant | Income Tax Department | Pune and Jaipur

  • Streamlined workflows by digitizing case records into query-enabled database, enhancing data retrieval efficiency by 20%.
  • Designed and institutionalized inter-agency coordination framework (5 agencies) establishing intelligence-sharing protocols, joint operation playbooks, and escalation pathways that generated 75Cr additional revenue.
  • Conducted 5,000+ data driven risk analyses using analytical problem-solving to identify evasion patterns in fragmented datasets
  • Mentored and trained 40+ junior staff on digital processing systems, elevating team productivity and operational consistency.

 

Associate Technology L1 | Publicis Sapient | Gurgaon and Bangalore

  • Engineered core modules for an Agile-driven Performance Appraisal System (Java/MySQL), streamlining HR evaluations, reducing manual effort by 60% and strengthening audit and compliance controls.
  • Contributed across sprint planning, development, and code reviews in an Agile environment, accelerating feature delivery.
  • Delivered post-release support and bug fixes for 2 projects, ensuring the stability of business-critical applications.
Accomplishments
  • Ranked 93rd in 63rd BPSC Examination (Top 0.01%). Earned Pratibha Samman by Education Minister, Govt of Delhi.
  • Contributed to GST revenue and 2024 Lok Sabha Elections; awarded by the Joint Commissioner State Tax.
  • Rated outstanding (9.13/10) in annual appraisals 2023-2024, leading to top 1% recognition among peers.

 

Education
  • B.Tech(Information Technology), Malaviya National Institute of Technology, Jaipur
Certification
  • Induction training on GST Act, 2017 at National Academy of Customs, Indirect Taxes & Narcotics, Patna
  • Training in GST best practices at Netaji Subhash Administrative Training Institute, Govt of West Bengal
  • Professional development course and training on Office procedure, GST Act 2017 and rules at Bihar Institute of Public Administration and Rural Development.
  • Introduction to Generative AI – by Google cloud
Extra-curricular
  • PGPX Head of The Committee for managing Gender Issues at IIM Ahmedabad.
  • Junior Diploma in Kathak; Performed at prestigious platforms including Bihar Mahotsav, Organized by the Ministry of Culture
  • Presented Kathak at the Kathak Utsav organized by Dikshastrotam at LTG Auditorium, New Delhi
  • Served as the General Secretary of the Dramatics Society under the Creative Arts Society at MNIT, Jaipur and led the successful execution of ‘Kala-Darbaar’, a 3-day inter-college Dramatics festival.
  • Served as Logistic head for MST – Malaviya Sports Tournament, a national level inter college sports event at NIT Jaipur overseeing venue arrangements, equipment management, and coordination of participant accommodations and transportation.
  • Winner of Taal, the solo dance competition at NIT, Jaipur
  • Winner of Resonance, the solo dance competition at NIT, Jaipur
  • Successfully completed the Kheer Ganga Trek in Himachal Pradesh, navigating challenging terrains and high-altitude conditions to reach the scenic summit.