Ernst & Young LLP | Manager, Business Consulting | Gurugram
- Process transformation involving the simplification, standardization and automation for the fulfilment processes for 22 products for the B2B telecom segment of a large ICT company in South Africa. Key activities undertaken were as follows:
- Discussion with cross-functional stakeholders involved in the processes for the respective products to understand as-is process & system flow while ensuring alignment with operational and digital strategy
- Review and finalization of 22 re-engineered processes comprising updated RACIs, system integrations, and renewed process hand-offs
- Weekly reporting on the project activities to the SteerCo and EY leadership (EY India & EY South Africa)
- Managing a team of 6 consultants (3 in India & 3 in South Africa)
- Business process advisory for one of the biggest telecom operators in Switzerland on their to-be process organization. Key activities undertaken were as follows:
- Identification and documentation of key roles & responsibilities in the process organization, along with their tasks, deliverables & competencies
- Defining process nomenclature and process maturity model
- RACI definition for the various roles defined as per the process hierarchy.
- Process lifecycle stage flows (Analyze, Deploy, Design, Discover & Optimize) were prepared on Aris, as a sample demonstration
- Undertaking proposal creation, opportunity and deal review finalization for other engagements for EY India
Ernst & Young LLP | Senior Consultant, Business Consulting | Gurugram
- Business Analyst for the Sales & Marketing function within the Data Office in India, for a UK based B2B telecom player. Key activities undertaken were as follows:
- Identifying and executing analysis on sales & marketing sides to provide business users with effective insight and subsequent foresight into sales performance.
- Identifying additional insights in existing Sales & marketing dashboards, incl. exploration of rationalization scope
- Overseeing the implementation of regulatory projects as mandated by regulators in the U.K. and France via GCP, including System Integration Testing & User Acceptance Testing test case preparation, review, and closure.
- Data design, Business Requirement Document preparation & stakeholder management for marketing dashboards on Google Cloud Platform (GCP)
- Preparation of a marketing attribution model for digital marketing leads
- Business Analyst for the Lead-To-Cash value chain digital transformation for a large ICT company in South Africa, for their 3 business segments. Key activities involved were as follows:
- Preparation of four key future state processes for Sales pertaining to the minimum viable product for CRM
- Review of the user stories, acceptance criteria, and pre & post-go live documentation shared by the System Integrator for the transformation as part of Quality assurance activities.
- Overseeing and preparing business cases for sub-tracks within the transformation, system-wise (Billing & Revenue, Enterprise Product Catalog, Order Management System)
- Management reporting to the Steerco on bottlenecks, timelines, and key activities completed/due for completion.
- Assisting management in the codification of requirements from the IT transformation through collaboration with cross-functional teams and analysis of their requirements
- Engagement lead for the Fixed Assets management for a large B2B fibre operator based out , for their operations in Democratic Republic of Congo. Key activities undertaken were as follows:
- Preparation of the project plan and project management activities for the verification of sites undertaken by the local EY team in DRC
- Preparation of the master list of assets to be used for the verification of assets and inventory, across the applicable sites, across the country
Ernst & Young LLP | Associate Consultant & Consultant, Internal Audit | Gurugram, Nairobi & Dar-Es-Salaam
Undertaking internal audits for the India and Africa operations of an Indian telecom operator. The following is a detail on the engagements undertaken:
- Engagement lead for the Procure-to-Pay review for Tanzania and Kenya operations. Identified and reported savings to the audit committee worth USD1.4mn across both the OpCos, in the areas of inventory management, inventory movement and sourcing.
- Team member responsible for driving outside-in testing for the digital customer touchpoints for the Indian B2C operations, where-in we identified and reported 45 gaps to the audit committee.
- Engagement lead for the Retail Stores Review where 2 key findings were reported to the audit committee.
- Engagement lead for the financial review of the holding company
- Part of the engagement team for the Procure to Pay Review for DTH (Direct-to-Home) business, where-in we identified cost savings worth INR14.5cr. Key areas reviewed were sourcing, contracts, inventory movement & management (incl. warehousing) and scrap disposal.
- GSM Provisioning review for Airtel’s Kenya operations. Key areas reviewed were provisioning & activation of MSISDNs and Mobile Number Portability.
- Key activities in internal audit would involve the following:
- Undertaking kick-off and exit meetings with OpCo/BU leadership (C-suite)
- Undertaking process walkthroughs with process owners
- Data analysis using PowerBI, Excel and Alteryx
Reporting on key findings to the audit committee and all findings to relevant C-suite auditee - Following up and finalizing action plans with relevant management stakeholders