Assistant Manager, IT | Odisha Hydropower Corporation Ltd | Bhubaneswar HQ
- Led New Product Development: Authored product requirement document, created user journeys, designed wireframes and conducted User Acceptance Testing of a Faceless Design Approval portal, enhancing experience for 200 users by automating workflows and enabling real-time tracking. Improved transparency and reduced approval cycle time by 25% for INR 120Cr worth of annual O&M contracts.
- Initiated strategic Digital Transformation:
- Spearheaded creation of Functional and Technical requirements specifications of cloud based ERP solution SAP S/4HANA, standardized existing packages and datasets engaging with key internal stakeholders, external consultant & system integrator.
- Integrated Android-Google MLKit API for process improvement in e-office portal to digitize and integrate 80,000 legacy scanned files which reduced friction for adoption of the portal for about 600 users.
- Augmented Working Capital Optimization by about 18% for subsidiary - Green Energy Development Corporation through integration of Gati Shakti Portal.
- Due diligence for Regulatory Presentations: Coordinated crucial regulatory presentations in collaboration with cross-functional teams, used unsupervised extractive legal-domain specific AI tools for bolstering case research on tariff enhancement demand leading to favorable judgment yielding INR 280Cr incremental tariff realization over 5 years.
- Augmented new project proposals:
- Introduced GIS based analytics for Pumped Storage project proposal that led to enhanced IRR projection by about 4% and expedited financing and regulatory approval by 6 months.
- Reviewed and consolidated regional white paper on National Smart Grids Mission Phase - 3.
- Compiled draft Cybersecurity Policy: Data Governance measures aligned with CERT-IN standards, facilitating CDAC audit and preparing for ISO 27001 certification, reducing security incidents by 10% YoY.
CRM & Revenue Assurance Consultant | Ericsson |Kolkata & Bengaluru
- CRM Consulting: Consulted Fortune 500 telecom clients in North America and Middle East, designed Next-Best-Offer configurations and payment innovations for CRM leading to 22% increase in premium segment ARPU.
- RA Consulting: Implemented real-time monitoring systems, Revenue Assurance controls (GRAPA) improving telco clients bottom line by 4% through proactive fraud detection and revenue leakage prevention.
- Client advocate: Coordinated with BSCS dev teams & release managers to incorporate RA controls in agile sprints ensuring alignment with program objectives and timely delivery within project timelines.
- BI Reports & Dashboards: Worked with CFOs, CIOs, board-level executives to design BI dashboards tracking 15 financial metrics and 5G/LTE performance, enabling real-time KPI monitoring for informed decision-making.
- Automation of Processes: Automated various manual processes for root-cause analysis, achieving savings equivalent to 8 FTEs and cataloged as reusable assets for future RA projects within Ericsson.