Renegade Insurance (Modern P&C insurance brokerage platform) | Atlanta, Georgia, USA

Team Lead, Founder's Office - Renegade Insurance

• Improved policy renewal rates from 81% to 94% by institutionalizing proactive account review and identifying performance linked service incentives
• Reduced policy cancellation rate from 1.5% to 0.2% (~20% above industry benchmark) by enabling a rapid-response playbook and proactive risk segmentation framework
• Transformed an underperforming department into a high margin vertical (30% EBIDTA positive) by designing a robust goto-market architecture and fixing process and product gaps
• Supported due diligence on 4 acquisition targets by conducting book composition analysis, loss-ratio review, retention, carrier contract transferability, and E&O exposure assessment
• Reduced quotation to account win Turn-around-time (TaT) by ~35% by implementing non-negotiable, unambiguous service level agreements and monitoring adherence

Associate, Founder's Office

• Boosted average customer lifetime value by ~200% by securing lower cost insurance providers and raising service delivery standards across the organization
• Partnered with insurer's underwriting and marketing teams to review supply-side decline, carrier non-renewal, and cancellation drivers, using feedback loops to correct avoidable retention leakage
• Improved renewal conversion by conducting pre-renewal reviews, identifying coverage gaps early and aligning premium/coverage conversations before policy reached renewal
• Conducted root cause analysis by implementing retention dashboards that tracked 50+ retention metrics including renewal retention rate, cancellation rate, lapse rate, and save rate by segment, producer, line of business, and geography

Capacity Building Commission (civil service capacity-building reform body) | New Delhi

Associate Manager

• Developed Annual Capacity Building Plans for 9 Ministries and 40+ government departments/divisions, effectively streamlining individual and organizational capacity building for 1.5K+ civil servants
• Introduced institutional succession planning for a 300+ strong Central Public Sector Undertakings(PSU) ecosystem
• Co-developed National Standards of Civil service Training Institutions (NSCSTI) that diagnosed the organization health of 790+ training institutions, mapping performance and assets of each training institution
• Digitally preserved 5K+ key Indian governance reforms by leading digital transformation efforts
• Facilitated Memorandum of Understanding (MOUs) with 5 States and Union territories (UTs) that outlined CBC's engagement with to support implementation of capacity-building initiatives
• Drove delivery of the inaugural National Training Conclave, uniting 1,500+ delegates from public and private sector nationwide across an 8-track agenda —Inaugurated by the Hon'ble Prime Minister

EY GDS (Global consulting and professional services firm) | Gurgaon, India

Associate Consulting - Business Consulting

• Increased adoption and uptake of the client's financial services product by ~75% by devising a customer base growth strategy
• Identified a ~9% ($800K) administration-cost reduction for an EMEA FMCG client through a SQL- and Power BI-driven cost diagnosis
• Built a consolidated Sales and Pipeline platform giving EY Business Consulting leadership real-time visibility across 6 business consulting departments for the first time
• Created a Power BI and XML-based integrated financial tracking system that monitored invoicing and timeline adherence for an EMEA-based client, leading to ~33% less financial leakages
• Redefined target customer segments and value proposition through 20+ design-thinking workshops, feeding a growth strategy that lifted product adoption by ~75% across an 8,000+ user base

• Fast tracked to Department Head within 7 months of joining as Associate, skipping 2 levels based on performance and impact
• Conferred with EY Exceptional Client Service Award, 2021 for collaboration with EY leadership (given to the top 3% of EY employees)
• Youngest by experience (24 vs 60 months) to lead a 6-FTE team and drive projects end-to-end by directly engaging with key stakeholders
• Received letter of appreciation from Hon’ble Prime Minister of India for work on National Standards for Civil Service Training Institutions
• Selected by EY's Business Consulting leadership (1/300) to formulate internal business development strategies during peak pandemic period

• B.Tech, (Computer Science), United College of Engineering and Research, Dr APJ Abdul Kalam Technical University, Greater Noida

• French Level A2 Proficiency

• Analyst, The World Bank: Diagnosed quality of and access to digital service delivery in Albania by analyzing 70+ governance indicators
• Chief of Staff, Global Governance Initiative: Helped 153 members secure jobs in public policy and consulting across 50+ organizations
• Moderator, Disarmament and International Security Committee, Harvard MUN: Moderated 9 sessions comprising 250 delegates in Tokyo
• Content Writer, Pepper Content: Hired as a content writer in Pepper Content’s inaugural batch of writers, publishing 30+ reports and articles
• Author, Wattpad: Published novella in genres of character study and murder mystery, engaging more than 2K members