S&P Global Market Intelligence (Global provider of financial data, analytics & technology solutions) | Gurugram, India

Senior Product Analysis and Design Specialist

• Delivered S&P Global's largest KB project in 2022 — coordinated ~45 stakeholders across Content Teams to review 856 methodology/definition documents for CIQ Pro eligibility; 380 pages reviewed and 154 additional self-service articles made available, praised as the primary driver behind the team's 143,426 Help sessions and 10K published articles at year-end
• Reduced maximum customer TAT on Help site feedback from ~14 hours to ~1 hour by spearheading an RPA automation proposal, later submitted as Salesforce Enhancement Request ER-86301
• Won the MIi3 S&P Global Innovation Contest with the 'Pro Log' community idea — a loyalty platform for power users — selected for long-term implementation
• Made SPOC for documentation across GICRS/BECRS, Vendor Escalation, and GC documents; added 40+ FAQs under sole ownership, crossing a milestone of 100 documents managed
• Trained 6+ solo stakeholders within 8 months of joining the KB Team — progressing from observer to solo trainer — while managing 5 Audits in H1 2021 against a benchmark of 4 (over-achieved)

Senior Product Analysis and Design Specialist

• Led KB/Help site operations for 10,000+ published articles serving 28K+ customers; managed 651 CIQ/XF article reviews with 40+ Content Team POCs — 50% approved for CIQ Pro, significantly expanding self-service coverage
• Redesigned operations and delivery of the help site to enhance product usability — partnered with engineers to introduce 2 AI tools (Heap and Chameleon), automated 1:1 training via video tutorials for 3 cross-functional divisions, and orchestrated tool automation with the tech team while merging acquired IHS helpsites
• Co-led a methodology reduction initiative with manager (June 2023): analysed multi-domain reports and created 10+ action items with CS and content team leader sign-off, resulting in a measurable decrease in methodology questions reaching content teams
• Facilitated the on-boarding of data division stakeholders and teams — analysed KPI reports of 18 teams and pitched the helpsite as a solution backed by data trends, on-boarded 100+ POCs, and shifted 3 teams to a shared client-facing knowledgebase
• Promoted to Senior Analyst from Sr. Application Associate in 2023, reflecting consistent 'Exceptional Achievement' performance ratings

Senior Analyst, Product Management

• Led S&P Global's largest Knowledge Base project in 2022, coordinating 45+ stakeholders to review 856 methodology documents, resulting in 154 new self-service articles.
• Won the S&P Global MIi3 Innovation Contest with Pro Log, a community platform concept selected for long-term implementation.
• Spearheaded Salesforce Enhancement Request ER-86301, reducing customer feedback response turnaround time from ~14 hours to ~1 hour.
• Developed Salesforce feedback-tracking fields and standardized analytics to improve visibility into customer feedback trends.
• Integrated 20+ WalkMe/Chameleon tours into the Help Site, enhancing customer self-service and product adoption.

Data Researcher Iil, Data/Content Management

• Resolved 413 client cases across multiple workflows with 0% external error rate, delivering the highest individual non-bulk productivity in the team for four consecutive months.
• Raised 19 process enhancements, with 15 accepted for implementation, improving workflow efficiency and automation across global operations.
• Received four appreciation emails from senior management for delivering high-quality client issue resolutions and process excellence.
• Awarded Leader of the Month (June 2020) for excellence in meeting ERA SLA targets and driving quality initiatives.
• Led cross-functional knowledge management initiatives by creating process documentation, FAQs, and stakeholder reporting while coordinating weekly product reviews.

• Won the MIi3 S&P Global Innovation Contest with the 'Pro Log' community platform idea, with the product demo funded among 130 pitches in the global competition
• Achieved a skip-level promotion from Grade 8A to Grade 9A in 2023, alongside 8 team-level awards between 2019–22
• Awarded 'Leader of the Month' (June 2020) for ERA SLA excellence by team management
• Achieved Exceptional Achievement — the highest possible rating — in both Mid-Year and Full-Year 2019 performance reviews
• Promoted to Senior Analyst from Sr. Application Associate in 2023 on the back of consistent 'Exceptional Achievement' ratings
• Rated Full Achievement in the 2018 Year End Review despite only 3 months of active tenure
• Spearheaded Salesforce Enhancement Request ER-86301, cutting customer TAT on Help site feedback from ~14 hours to ~1 hour
• Recognized with a special mention by Global Product Head (CFO) Warren Breakstone for AI implementation on the helpsite (2024)
• Over-achieved the Kames Capital crosswalk migration target, delivering 37 cases in a single day against a 16/day commitment
• Credited by manager as key to covering a 3-week leadership absence during a personal emergency — "What a gift she has been to work with"

• BA (Honours) Economics, SGSCC, Delhi University

• CPC Program – Level 1, S&P Global (CIQ Pro Platform Certification)
• SQL Training, S&P Global — applied to GC analysis (2019)
• WalkMe / Chameleon Platform Builder — independently trained (2022–2023)
• Blue Prism (RPA) — completed course (2019)
• Heap Analytics — trained (2023)
• Thought Industries (TI) — trained for CIQ Pro Academy course management (2023)
• Camtasia — trained (2023)
• Vidyard & SnagIt — trained (2022)
• Power BI, Advanced Excel (Macros), Salesforce (Knowledge, Cases, Contacts, Reports, Dashboards) — self-initiated, LearningXchange / Lynda
• Mandatory Trainings: Basic LEAN, Automation, Machine Learning & AI, Code of Business Ethics (COBE), BECRS, MI, SQL

• Based on only the green points, can you give an answer - Accomplishments and Awards
• Mention top 10 with bullet points. Example:
• ⁠ ⁠Awarded Top Business Talent at Adtomica for generating maximum business & financial impact across Asia Pacific
• ⁠ ⁠Co-authored international paper on Forensic Suicidal Analysis using LSTM & Convolutional NetworksThe user prompt is empty, so I cannot determine the primary language. However, based on the thinking block being in English, here is my summary:
• Synthesized key accomplishments and curated standout achievementsThe user prompt is empty, so I cannot determine the primary language. However, based on the thinking block being in English, here is my summary:
• Synthesized key accomplishments and curated standout achievementsBased strictly on the green-highlighted (vetted) content — here are the top 10, phrased in that punchy award-citation style:
• Won the MIi3 S&P Global Innovation Contest with the 'Pro Log' community platform idea, with the product demo funded among 130 pitches in the global competition
• Achieved a skip-level promotion from Grade 8A to Grade 9A in 2023, alongside 8 team-level awards between 2019–22
• Awarded 'Leader of the Month' (June 2020) for ERA SLA excellence by team management
• Achieved Exceptional Achievement — the highest possible rating — in both Mid-Year and Full-Year 2019 performance reviews
• Promoted to Senior Analyst from Sr. Application Associate in 2023 on the back of consistent 'Exceptional Achievement' ratings
• Rated Full Achievement in the 2018 Year End Review despite only 3 months of active tenure
• Spearheaded Salesforce Enhancement Request ER-86301, cutting customer TAT on Help site feedback from ~14 hours to ~1 hour
• Recognized with a special mention by Global Product Head (CFO) Warren Breakstone for AI implementation on the helpsite (2024)
• Over-achieved the Kames Capital crosswalk migration target, delivering 37 cases in a single day against a 16/day commitment
• Credited by manager as key to covering a 3-week leadership absence during a personal emergency — "What a gift she has been to work with"
• A note on sourcing: a few adjacent "award-shaped" claims exist in the document but were orange (unvetted) rather than green — e.g. "5 Team Level Awards," the "three promotions in five years" framing, and the CIQ Pro Content Sharing Project scale figures — so I left those out even though they'd otherwise fit this list well.are all necessarily In green colourYes — I went back and checked each one against the word-level color mapping I built from the PDF (not just visual skimming), and every phrase in that list of 10 sits inside a green-filled highlight rectangle in the source. None of them include a word that was orange.
• To be precise about how each one maps:
• MIi3 'Pro Log' + 130 pitches — green in two separate locations in the doc (once under the Sr. Application Associate bullets, once under Extra-Curricular)
• Skip-level Grade 8A→9A + 8 team awards — green, under Extra-Curricular
• 'Leader of the Month' June 2020 — green, under Accomplishments
• Exceptional Achievement, Mid-Year & Full-Year 2019 — green, under the Data Researcher II (2019) role bullets
• Promoted to Senior Analyst 2023 — green, under the Senior Analyst role bullets
• Full Achievement 2018 despite 3 months tenure — green, under Data Researcher I role
• ER-86301, ~14hrs→~1hr TAT — green, appears twice (Sr. App Associate bullets + Accomplishments), both green
• Warren Breakstone special mention (2024) — green, under Extra-Curricular
• Kames Capital, 37 cases in one day — green, under Data Researcher II (2019) role
• Daniel Kim's 3-week coverage quote — green, under Accomplishments
• One honesty flag: I had not independently re-verified #10 (the Daniel Kim quote) at the word level before my first answer — I was working from memory of the earlier bulk extraction. I just re-checked it now against the raw word-color output, and it does hold up as fully green. So the list stands, but good that you asked — worth double-checking me on this kind of thing rather than taking it on faith.License & Certifications
• Mention top 10 with bullet points. Example:
• ⁠ ⁠Data Driven Decision Making, PwC
• ⁠ ⁠Financial Analysis Fundamentals, Corporate Finance InstituteCurated and formatted verified certifications into structured pairsCurated and formatted verified certifications into structured pairsBased strictly on the green-highlighted content — this entire Certifications/Licenses block in the source document was fully vetted (green), so all 10 are included as-is:
• CPC Program – Level 1, S&P Global (CIQ Pro Platform Certification)
• SQL Training, S&P Global — applied to GC analysis (2019)
• WalkMe / Chameleon Platform Builder — independently trained (2022–2023)
• Blue Prism (RPA) — completed course (2019)
• Heap Analytics — trained (2023)
• Thought Industries (TI) — trained for CIQ Pro Academy course management (2023)
• Camtasia — trained (2023)
• Vidyard & SnagIt — trained (2022)
• Power BI, Advanced Excel (Macros), Salesforce (Knowledge, Cases, Contacts, Reports, Dashboards) — self-initiated, LearningXchange / Lynda
• Mandatory Trainings: Basic LEAN, Automation, Machine Learning & AI, Code of Business Ethics (COBE), BECRS, MI, SQL
• One honest caveat: unlike your example ("Data Driven Decision Making, PwC"), most of these are internal S&P Global trainings/tools rather than external, named-issuer certifications (e.g. Coursera, PwC, CFI). If you want a tighter list that reads more like external credentials for a placement resume, the top candidates would be CPC Program – Level 1 and Blue Prism (RPA) — those are the two with the clearest formal-certification framing. Let me know if you'd like me to flag which of the 10 are internal trainings vs. formal certifications so recruiters don't misread one as the other.Co/Extra-curricular
• Mention top 10 with bullet points. Example:
• ⁠ ⁠Conceptualized growth plan to scale yearly revenue by 10x for an Edtech Firm during a consulting fellowship program
• ⁠ ⁠Represented M. S. Ramaiah Institute of Technology in State Level Inter Engineering College Football TournamentCurated top achievements spanning innovation, mentorship, and organizational leadershipCurated top achievements spanning innovation, mentorship, and organizational leadershipBased strictly on the green-highlighted content — pulling from the Co/Extra-Curricular, Pro Bono, and Co-Curricular sections of the vetted document:
• Class Representative at IIM Ahmedabad
• Delivered 1,250+ volunteer hours mentoring 50+ children in English, Hindi, and Mathematics as a volunteer with Missionaries of Charity (2018–2026)
• Led digitization of donation records across 3 branches for Missionaries of Charity, improving data management and coordination efficiency
• Mobilized donations through personal networks for Missionaries of Charity, strengthening resource inflows for organizational initiatives
• Won the MIi3 S&P Global Innovation Contest with the 'Pro Log' community platform idea, with the product demo funded among 130 pitches in the global competition
• Worked with Global Product Head (CFO) Warren Breakstone on AI implementation for the helpsite in 2024, receiving a special mention
• Active participant in S&P Global Townhalls, Know Your Business sessions (site and organizational level), and ERG events
• Organised multiple team recreational and bonding activities; facilitated onboarding KT sessions for new joiners (2018–2019)
• Volunteered for the Training & Development Team in first year to maximise policy and guideline exposure (2018)
• 3rd Place, Know Your Business Quiz Competition, S&P Global (2019)