S&P Global (American financial information and analytics company) | Gurugram, India

Senior Specialist, Product Management

Sr. Associate/ Sr. Analyst, Business Development

• Skip-promoted to Sr. Analyst from Sr. Application Associate (2023) for consistent Exceptional Performance ratings.
• Owned S&P Global's 2 flagship Help sites, a knowledge base with 10K+ articles used by 28K+ customers to self-serve support answers.
• Led largest help site project, aligning 45+ stakeholders to create new content that resulted in 143K+ user sessions.
• Drove a new product's growth strategy by reusing 85% of existing content, scaling to 15K+ articles across 2 platforms.
• Redesigned help site operations by integrating 2 AI tools (Heap, Chameleon) into the self-service process, cutting customer support tickets by 25%.
• Built relationships across 18 internal teams by pitching data-backed solutions, onboarding 100+ new contributors to help site.
• Designed and implemented automation strategy for slow feedback response, cutting turnaround time by 93% to 1 hour.

Data Researcher lll , Cross Reference Data Operations

• Promoted from Data Researcher I to III, with ratings rising from Full Achievement to Exceptional Achievement (2019).
• Supported S&P Global's Securities data ($45T+ global securities dataset) by checking data quality, growing coverage on the backend, and helping resolve client issues.
• Led a team responsible for a critical data quality process for 8 months, clearing a major backlog and running 10+ improvement projects, including automating parts of the process and using data analysis to resolve 15K errors.
• Diagnosed and resolved client reported errors (including direct client communication), sustaining 107% productivity with near-zero error rates (0.05%).
• Anticipated customer questions and built 100+ documents and 60+ FAQs to help internal, external users find answers faster.

• Winner of Mii3 (S&P Global's company-wide innovation contest) for a client loyalty platform idea funded among 130+ pitches.
• Received special mention from S&P Global’s Product Head (CFO) Warren Breakstone for driving AI implementation.
• Received a skip-level promotion in 2023 and 8 team-level awards 2018 onwards.

• Economics Honours – Delhi University, Sri Guru Gobind Singh College of Commerce

• CPC Program – S&P Global (CIQ Pro Platform Certification)
• WalkMe / Chameleon Platform Builder (2022–2023)
• Salesforce (Knowledge, Cases, Contacts, Reports, Dashboards)
• Thought Industries (TI) — CIQ Pro Academy course management (2023)

• Elected as Class Representative at IIM Ahmedabad (2026–27), bridging gap between faculty and class.
• Led class of 79 students to victory at Tnite, IIMA’s inter-batch talent competition with 27+ events.
• Mentored 50+ children over 1,250+ volunteer hours with Missionaries of Charity (2018–2026), digitizing donation records and mobilizing funding across 3 branches.