Deputy Manager | Royal Enfield | Chennai
Product Management & Strategy-Wingman (Connected Motorcycle-B2C)
- Spearheaded the end-to-end lifecycle of the ‘Wingman – Connected Motorcycle’ B2C product, leveraging telematics to boost rider safety, engagement, and user experience, successfully launching in 2 models, and generating ₹25 Cr revenue within 6 months
- Conducted market research and competitive benchmarking (through surveys and interviews) with the strategy team, engaging in 50+ customer interviews to identify pain points and uncover 5 key innovation opportunities in the connected vehicle space
- Prioritized features to craft product roadmaps and presented them to C-suite, securing an annual budget of over ₹10 Cr driving product development
- Orchestrated product development as a Scrum Master, leading sprint ceremonies, managing user stories, acceptance criteria, and product backlog using JIRA to deliver 40+ customer-focused connected features (Key features: Track and Trace, Vehicle Status, Trip Summary, Vehicle Health Alerts, and Emergency Assistance), increasing the NPS score from 15 to 75
- Directed a team of 10 developers and 5 testers, overseeing development and validation across staging environments (SIT, UAT, PROD), decreasing launch time by 3 months
- Oversaw supplier partnerships, by identifying potential suppliers, finalizing quotations through negotiations, & onboarding vendors for telematics, e-SIM, and cloud services, resulting in a 15% reduction in operational costs and a 20% improvement in delivery timelines
Technical Leadership-Wingman
- Developed a PaaS-based Connected Data Platform, on Google Cloud Platform (GCP) used by internal teams, offering customer support features (Provisioning, Alerts, Reports, Remote Diagnostics, FOTA) reducing MTTR by 67% (24 hrs to 8 hrs) for critical issues
- Led GA360 integration with Wingman App to identify onboarding drop-off points; Implemented AI-powered e-SIM KYC automation via Airtel API, reducing onboarding time from 5 minutes to 3 seconds and boosting onboarding conversion rate by 25%
- Spearheaded the transition from WebSocket APIs to REST APIs for App, boosting scalability 10x (500 to 5000 concurrent users) and reducing App connection dropouts by 40%
- Performed A/B testing on P0/P1/P2 vehicle alerts, optimizing push notifications, resulting in reduced customer overwhelm and number of query tickets by 80%
- Collaborated with the brand team to design the user journey for the ‘Trip Merge’ feature, developing wireframes in Figma to enhance the user experience, increasing feature adoption by 45%
- Designed and implemented MQTT data packets (Tracking & OBD packets) with QoS 1, facilitating secure, real-time communication between connected devices and the server, reducing data packet loss significantly
- Developed AI/ML-based predictive maintenance solutions using real-time telematics data, leveraging machine learning models to predict component failures and reducing downtime by 20%
Deputy Manager | Morris Garages India | Halol
Product Development/Management
- Authored and delivered 20+ BRDs using Confluence, collaborating closely with Chinese counterparts and Product Engineering teams to define and shape key connected car features for 3 MG models
- Developed a QR-based traceability system for e-SIM management, enabling just-in-time activation of e-SIMs, reducing annual billing expenses by ₹3 Cr
- Led cybersecurity VAPT (Vulnerability Assessment Penetration Testing) for 3 connected car models, mitigating 50+ vulnerabilities, ensuring regulatory compliance, and maintaining data integrity
- Ensured the quality assurance for the i-SMART App and infotainment system across 15+ variants, resolving production and after-sales issues as a ‘flying doctor,’ increasing the CSAT score from 6.9 to 7.7
- Chaired the Quality Review Meeting (QRM) with cross-functional teams to gather issue updates and presented status reports to the C suite during weekly reviews
Graduate Engineer Trainee | Morris Garages India | Halol
- Managed BoM (Bill of Material) for 1500+ EV parts, and resolved 200+ discrepancies in tandem with manufacturing. Created PAM docs for First Time Quality.
- Mentored and trained 20+ recruits on project activities, operational processes, and the organization’s work culture to facilitate seamless transition and integration with the ecosystem