Riya Singh
Transformation and strategy consulting professional with ~6.6 years of experience leading process mining, supply chain transformation, and automation initiatives for global clients. Proven track record of structuring ambiguous business problems into executable roadmaps, quantifying value opportunities, and securing senior leadership buy-in through data-driven business cases. Skilled in cross-functional stakeholder management, team leadership, and organizational capability building.
Work Experience:
6.7 Years
Industry:
Consulting | Technology
Function:
Business Development | Consulting & Strategy | Project & Program Management
Accenture Strategy & Consulting (information technology and management consulting services across 120 countries) | Gurugram
Transformation Excellence Consultant
- Led end-to-end supply chain transformation assessment across 4 of 6 operational towers (planning, order management, forward & reverse logistics), diagnosing process inefficiencies and defining target-state operating models to improve KPIs, reduce FTE cost, and drive business savings.
- Facilitated cross-functional workshops and stakeholder interviews to prioritize transformation opportunities, translating findings into roadmaps, project charters, and executive presentations that secured leadership buy-in.
- Structured a pipeline of automation, analytics, and process-redesign initiatives, including a machine learning-based ETA prediction solution to improve delivery reliability and a ~€1.4M business case for Procurement Key process standardization.
- Managed and mentored a team of 4 consultants, overseeing project delivery, resolving execution risks, and ensuring stakeholder alignment across transformation workstreams.
Capgemini Invent (Management consultancy combining strategy, technology, data science, creative design, and engineering expertise) | Gurugram
Consultant
- Delivered end-to-end process mining across Procure-to-Pay, Accounts Payable, PR-to-PO, and eRFX processes from requirement gathering through data engineering, dashboard development, and stakeholder adoption.
- Led workshops with procurement, finance, and operations stakeholders to prioritize use cases; built Celonis data models, KPI frameworks, and dashboards connected to SAP and SAP HANA across global business units.
- Delivered data-driven recommendations that improved payment accuracy and cash-flow management, realizing ~$30M in working-capital benefits.
Associate Consultant
- Led an internal benchmarking initiative comparing Celonis and Signavio across Procure-to-Pay and Accounts Payable, building end-to-end solutions on both platforms spanning data extraction, modelling, dashboards, and automation.
- Built BPMN process models and governance workflows in Signavio, and developed KPI tracking (Automation Rate, First-Time-Right Rate, Rework Rate) and ESOAR-based root-cause analysis to drive continuous improvement.
- Automated migration and deployment activities through Python-based utilities, improving efficiency and consistency across Celonis environments.
Senior Analyst
- Played a pivotal role in scaling the Process Mining team from 2 to 15+ members (2020–2021) by driving recruitment, drafting role profiles, and conducting technical interviews.
- Delivered Celonis training and knowledge-sharing sessions for new hires and supported business development through proof-of-value demonstrations and client presentations.
- Champion of the Quarter Award – Received Champions of the Quarter – Above & Beyond award for 2024 Q2 at Accenture.
- Gen AI Cyber Spotlight Program – Received recognition for completing the Secure Use of Gen AI Cyber Spotlight program from Accenture in July 2025.
- Promoted for Exemplary Performance – Promoted twice within two years in Capgemini: Senior Analyst to Associate Consultant, and then to Consultant.
- Bachelor of Technology (Computer Science Engineering), National Institute of Technology (NIT), Delhi
- Passed Level I of the CFA Program
- Excel skills for Business: Advanced, Macquarie University, Australia
- Business Writing Skills, University of Colorado Boulder, United States
- UiPath Task Mining Course
- Completed the Banking Foundation Learning Course – Accenture Industry Course
- Participated in 10-km marathon organized by Bank of India
- Volunteered full-time for a month, at a government school in Delhi, as part of the Teach for India initiative in a Government Boys Senior Secondary School and performed other extra-curricular activities in the classroom in July 2017.
- College throwball team winner and received Best Player award for throw ball twice.
- Represented school in state-level and district-level basketball and volleyball tournaments from 2010-2012.
- Received the All-Rounder Award in 2011 (Bal Bharati Public School) for strong academic performance and participation in sports and other extracurricular activities.
- Led community service initiatives by mentoring Montessori students in life skills and supporting school wide co-curricular programs, formally recognized by the institution for sincerity, leadership, and contribution to the student community.