Live Project, TVS RiDE Case Study Project - Strategy
Currently working on a strategy case for TVS competition to design a competitive intelligence task force.
Systems Engineer, Tata Consultancy Services Ltd
- Led 4-member team for handling all new stores operations from POS application perspective. Increased project output from 4
- stores per month to 14 stores a month, increasing service area for the client, directly impacting their bottom line.
- Led offshore team for maintaining sales data pipeline between POS and finance teams, collaborating with multiple stakeholders
- in the process pipeline.
- Improved procedure flows by adding monitoring steps to better handle error exceptions. Helped deliver targets to the client
- quicker with less error handling, decreasing output time by 30%.
- Helped automate multiple sales processes to reduce man-hours by nearly 40%, allowing better resource allocation and delivering
- analysis reports to SAP teams quicker.
- Streamlined discrepancy processes to cut manual hours spent on analysis and fixing by half.
- Collaborated with multiple teams to meet big target of launching 22 stores in a span of 1.5 months setting new benchmark
- standards for the project. This helped the client re-open its outlets in previously serviced areas thereby impacting their sales
- figures.
- Helped deploy multiple application releases for nearly 9000 stores in US by monitoring sales pipeline impact, fixing store server
- issues, and connecting multiple teams to achieve streamlined deployment.
- Led all new stores operations by working with multiple teams, dealing with US and Mexico-based teams to deliver solutions and deadlines through negotiations and collaboration
Assistant Systems Engineer, Tata Consultancy Services Ltd
- Developed, maintained, and worked on the primary web portal for customer relations for one of the largest government telecom companies in India, dealing with data of pan-India customers.
- Developed a backend file management system, with UI, to make updating records more streamlined and faster.
- Cut down manhours by 50% by developing an alternative to manual processing of data. Made the procedure faster by enabling uploading and updating of data in real time.
- Developed multiple features on the backend, with frontend integration, to facilitate changes in offers, payments, and catalogue of services for the telecom provider.