Roma Mishra

Roma Mishra

Impact-driven professional with a strong tech background and 6+ years of experience building enterprise-scale B2B solutions in the hospitality domain. Proven track record in driving global product rollouts, leading cross-functional teams, and delivering secure, high-impact applications. Adept at aligning technical execution with business goals to improve efficiency, client trust, and global product adoption across thousands of sites.

Work Experience:

6.6 Years

Industry:

Technology | Travel & Hospitality

Function:

Software Engineering

Work Experience

Oracle India Pvt. Ltd. | Hyderabad

  • Software Developer 2
    • Spearheaded global rollout of a hospitality management interface across 3,500+ international properties, enabling personalized guest recommendations that drove 100K+ new customer transactions and reduced billing disputes by 10% within six months.
    • Designed, built, and deployed a security application integrated into a B2B hospitality tech product, improving the product's overall security rating from CRITICAL to LOW and safeguarding 330K+ global client systems from potential breaches.
    • Orchestrated 48-hour on-site global deployment of an enterprise application at Marriott’s Hyderabad hub, resolving real-time crisis issues to ensure seamless onboarding under strict timelines. This successful launch enabled application adoption across 1,600+ sites in 70 countries.
    • Led stakeholder engagement across a 15-member global team spread across 4 countries, including PMs, client leads and engineers, owned communication and alignment to drive hospitality strategies.
    • Developed and integrated a tax configuration system for Australian clients into the enterprise platform, simplifying tax calculation overhead and resulting in 50K+ additional orders through improved outlet efficiency.
    • Owned requirement management for high-priority accounts such as Starbucks and HMSHost, streamlining resolution of 50+ cross-system issues by coordinating across engineering, support, and product teams, ensuring business continuity and reinforcing client trust.
    • Devised robust solutions to streamline petty cash inventory reporting, resolving in transaction mismatches across 38K+ global stores, improving financial transparency and trust.
       
  • Software Developer 1
    • Identified and resolved high-priority tax processing issues in the transaction system across 150+ global stores while ensuring GDPR compliance.
    • Initiated audit to identify underused hardware assets and repurposed them into kiosk systems, saving ~$15K and improving resource efficiency.
    • Proactively handled 2,000+ security concerns raised by security firms in our product design, ensuring industry standard security for our systems and resolving data breach concerns of our clients.
    • Led sprint planning and agile execution for an 8-member team while mentoring peers and acting as POC for cross-functional teams, driving aligned delivery and accelerating development while ensuring client priorities.
Accomplishments
  • Awarded Entry Scholarship among 157 candidates for PGPX 2025-26
  • Won Oracle’s annual Hackathon 2021 among 50 teams for development of food ordering chatbot, enabling self-order by guests and reducing human resource requirement on site leading to faster turn around time to guests reducing check open-to-close time by 15%.
  • Awarded a scholarship for higher education under Innovation in Science Pursuit for Inspired Research (INSPIRE) by the Govt of Maharashtra by virtue of performance within top 1% in class XII board examinations.
  • Achieved the highest grade in the Maharashtra Intermediate Drawing Exam conducted by The Maharashtra State Board of Art Education in 2006. Every year 350,000 participants appear in this exam.
  • Won the ‘ALL INDIA INTER AECS EXHIBITION’ (organized by Atomic Energy Education Society) in a social science project two consecutive years (2008 & 2009), where over 130 exhibits are features from 30 AEES schools all over India.
Education
  • B.E (Computer Science Engineering) - Birla Institute of Technology, Mesra
Certification
Extra-curricular
  • Coordinator of The Red Brick Summit 2025 , the annual management fest of IIM Ahmedabad.
  • Volunteered at NSS (National Service Scheme) from 2012-16 where I actively participated in government-led community service initiatives, like distributing our handmade paper bags to retail shops in Ranchi to reduce plastic waste.
  • Director of Literary Society, BIT Mesra 2015-2016.
  • Organized ROSTRA 2016, a 3-day inter college national level literary fest.
  • Active participant in kavi sammelan and youth parliament in Literary Society 2012-2015 in Rostra.
  • Trained in Hindustani classical music at Akhil Bharatiya Gandharva Mahavidyalaya Mandal, Mumbai.