Senior Product Owner | NICE Interactive Solutions | Pune, India
- Spearheaded the development for CPAD, a product that enabled financial service organizations to detect potential conflicts of interest by surveilling employees' personal trade dealings. Secured UBS as the first customer with a $1.2M annual contract and $1M onboarding
- Designed and implemented a multi-product platform to reconcile nearly 200 million market transactions per customer, per product, per day, boosting operational efficiency and customer satisfaction through early issue detection
- Led the development of SURVEIL-X Studio, a self-service/ drag-and-drop analytics solution that empowered financial services organizations to create and deploy custom risk detection models, reducing the time-to-deploy models by 40%. Studio enabled non-technical users to build models, integrate data services, and ensure comprehensive regulatory surveillance coverage
- Utilized user research and analysis to design a scalable PDF-utility used across multiple products, simplifying complex data extraction from case management systems, ensuring seamless integration and enhanced customer satisfaction
Senior Consultant | Datamatics Robotics Software Limited | Mumbai, India
- Spearheaded the development of the TruCap+ (OCR tool) product roadmap, integrating market research insights and collaborating with the CEO office to drive product vision and growth
- Collaborated cross-functionally to develop and manage marketing content that highlighted key business use cases for the seamless integration of TruCap+ and TruBot (RPA tool), driving product adoption and enhancing global customer reach
- Developed and Delivered product training artifacts for five sales teams across the US, UK, and India on TruCap+ products, enabling them to effectively communicate product value and drive market penetration in key regions
Senior Business Analyst | Principal Global Services | Pune, India
- Implemented an electronic cheque deposition system in collaboration with Wells Fargo bank, resulting in a saving of 22.5 FTEs (4680 hours) per month
- Improved the return mail handling process (handling a yearly volume of 3 million records per business unit) of Principal Financial Group through digitization and robotic process automation leading to a savings of 12FTEs (2496 hours) per business unit per month.
- Led the implementation of General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) regulations for 112 applications shared across 6 global teams
- Led a team of 5 interns to build an online digital literacy portal to enable the CSR team at PGS to conduct online classes in the local communities
- Enabled smooth Principal Financial Group’s acquisition of Wells Fargo Institutional Retirement and Trust (IRT) by managing the requirements for the digital transformation effort