More Retail Private Limited (Major Indian grocery retailer operating supermarkets and Amazon Fresh dark stores nationwide) | Mumbai

Program Lead, Omni Channel Growth & Expansion

• Led Amazon Fresh's pan-India expansion launching 50+ dark stores across 40+ cities in 9 months (part of 70+ store, 50+ city plan), driving ₹7 Cr monthly incremental revenue (10% business growth, FY25) with end-to-end P&L accountability; accelerated launch timelines from 4 to 3 months by digitizing workflows and streamlining cross-functional project tracking
• Delivered ~₹1.5 Cr monthly savings (120 bps profitability improvement) through store consolidation and overheads optimization; built the FY26 tier-2 expansion growth plan and replacing high-rental stores, saving ~₹15L/month for a leaner network footprint
• Designed infrastructure, staffing, and inventory capacity systems unlocking 25 to 30% higher order volumes during seasonal demand peaks, generating ₹5+ Cr additional monthly revenue without service-SLA disruptions
• Formulated the strategic roadmap to transition from 2/3-hour slot delivery to sub-45-minute quick commerce fulfillment, redefining store configurations, staffing ratios, picking paths, and SLAs to compete with Blinkit, Swiggy Instamart, and Zepto

Spinny (India's leading full-stack used car retailing platform) | Gurgaon

Associate Program Manager II, Central Strategy & Operations

• Led a 10-member central analytics and operations team building a centralized decision-support function with standardized reporting and management dashboards used across Operations, Product, and Sales leadership for data-driven decision making
• Built dynamic margin models and fraud detection systems through multivariate analysis across dealer behavior, car quality, and pricing variations, improving margins by ~35 bps (~₹30L/month) and recovering ~₹40L/month through centralized dealer penalization workflows
• Expanded active dealer base through structured cohortization and re-engagement programs, doubling first-auction pricing coverage and reducing re-auction bandwidth by 20%; designed KAM incentive programs and launched the Spinny Premier League to drive competitive sales performance

Urban Company (India's largest on-demand professional home services platform) | Gurgaon HQ & Hyderabad

Senior Manager, Native Brand (D2C)

• Launched and scaled Native Water Purifier brand operations from scratch to ~₹50 Cr NRR in six months as founding member (currently ₹250 Cr NRR), building end-to-end product and process flows across supply chain, installation operations, and customer support
• Improved P&L margins by 500 bps through supply chain optimization and cost-optimized 3PL partnerships (Xpressbees, Bluedart) achieving 95% on-time deliveries; scouted and structured the Xpressbees partnership across commercials, warehousing, and last-mile SLAs, scaling pan-India across 11 cities
• Doubled sales funnel conversion from 4% to 8% by refining funnel stages, assigning priority leads, and building an assisted-sales pod with data-driven incentive structures
• Reduced customer returns from 10% to 2% through closed-loop feedback correcting production defects at manufacturer level; built complete CX infrastructure including agent SOPs, help center, warranty flows, and escalation tracking (80% resolution rate)

Manager, Central & City Operations, Appliances Repairs

• Grew Hyderabad appliances to record ₹50L+ monthly service revenue in under 3 months by improving partner utilization by 35% and service delivery rate by 10 percentage points through hub-level supply planning
• Improved partner NPS from -30 to +35 points through structured partner engagement, reducing demand loss and boosting demand by ~17%. Awarded Heavy Lifter within 3 months of joining
• Redesigned TV repair category pan-India: launched 20+ services through market research and partner FGDs, restructured pricing, improved demand by 20% and margins by 600 bps
• Led pan-India IKEA Appliance Installation partnership launch, expanding service offering to a premium customer segment

Hilti India Pvt. Ltd. (Global leader in power tools, anchoring systems, and construction technology solutions) | Hyderabad & Chennai

Technical Account Manager - Sales & Marketing

• Grew a ₹2.4 Cr Hyderabad infrastructure key account portfolio by 100% YoY delivering 40% overall business growth and 250% of digital channel sales targets, earning Hilti's Top Sales Club recognition for 2021
• Strategized Account Development Plans mapping client buying potential, project pipelines, and cross-sell opportunities; conducted project seminars and on-site technical trainings to embed solutions as the preferred specification across major infrastructure projects
• Engaged stakeholder hierarchies from site engineers and project managers to CEO/MD level, positioning Hilti solutions at the project specification stage through management meetings and senior-level relationship building
• Revived a degrowing territory (contributing 80% of target) by building a 50% new client pipeline through deep project mapping and multi-level stakeholder engagement across Chennai infrastructure client projects

• Built Urban Company's Native Water Purifier brand from scratch to ~₹50 Cr NRR in six months as founding member.
• Led Amazon Fresh's pan-India dark store expansion across 40+ cities (10% business growth, FY25)
• Heavy Lifter Award 2023 (Urban Company) - Best performer for Improving Native brand's P&L margins by 500 bps and sales conversion from 4% to 8%, and reducing customer returns from 10% to 2%.
• Heavy Lifter Award 2021 (Urban Company) - Within 3 months, delivered highest-ever monthly service volume in Hyderabad appliances; improving service delivery by 10 percentage points and improved partner utilization by 35%.
• Top Sales Club 2021 (Hilti India) - Achieved 250% of annual sales target; highest digital channel adoption pan India.
• Top Sales Club 2019 (Hilti India) - Achieved 350% of monthly target in Feb 2019 the highest tools sales share pan India.

• B. Tech(Mechanical Engineering), National Institute of Technology (NIT), Trichy (Jul 2014 – May 2018)

• Six Sigma Green Belt (2026)
• Business Writing (2026)
• Advanced Excel Skills for Business (2026)
• Pre-MBA Statistics (2026)
• Excel: Advanced Formulas and Functions (2022)
• Learning Excel: Data Analysis (2019)
• Google Universal Analytics Essential Training (2020)
• Power BI Essential Training (2019)

• Events and Speakers Cell Head, General Management and Leadership Club (GMLC), IIM Ahmedabad (2025-26)
• Overall Coordinator, Synergy'18, NIT Trichy: Led the Mechanical Engineering department's annual technical symposium with 1700+ registrations, managing end-to-end event planning, sponsorships, and execution
• Gold Medal in Kabaddi, Sportsfete Inter-Department Fest, NIT Trichy (2017)
• Bronze Medal in Badminton (Doubles), Sportsfete Inter-Department Fest, NIT Trichy (2017)