Maruti Suzuki (Leading automotive manufacturer operating across India) | Gurgaon

• Manager - AI & GenAI Center of Excellence, Digital Enterprise
  • Spearheaded the research of AI, Data & Digital Infrastructure strategy for Maruti Suzuki, engaging senior management stakeholders & 14 industrial partners to align business priorities for AI & Data transformation goals. This collaboration facilitated in-depth research and ensured robust design of a 1,3, and 5-year strategic roadmap, positioning the organization for sustainable growth.
  • Architected the AI strategy for Maruti Suzuki’s AI Centre of Excellence, establishing foundational work streams across AI Portfolio, AI Operating Model, and AI Business Strategy. This framework enabled long-term & tactical strategies to cross-functional initiatives to integrate AI solutions enterprise-wide, fostering innovation and operational efficiency.
  • Established a comprehensive AI Risk Management framework for Maruti Suzuki by aligning global standards and best practices, resulting in the creation of pillars for AI Governance, Model Governance, and AI Risk Management, and established an AI Risk Committee for Maruti Suzuki.
  • Drove organizational resilience by conducting a thorough evaluation of the risk of AI Portfolio within Maruti Suzuki for 10+ AI projects, spearheading the systematic design and implementation of AI Risk mitigation strategies across the organization.
  • Spearheaded the technical architecture design of the AI Risk Management application, reducing model deployment risks by embedding automated risk assessments within the ModelOps workflow.
  • Scaled the AI Risk Management framework into strategic workstreams by developing a Global AI Philosophy, Ethics Principles, and Risk Management framework for Suzuki Motor Corporation, Japan, and its partner ecosystem, ensuring a cohesive and ethical approach to AI adoption across the global network.
  • Managed the growth and penetration of Generative AI products, including TensAI, an internal GenAI platform, across Maruti Suzuki India Limited. Led cross-functional teams to identify use cases, drive adoption, and expand product reach, resulting in enhanced operational efficiency and innovation. Engaged senior stakeholders to align product strategy with business objectives, ensuring successful integration and measurable impact within the organization.
  • Implemented a GenAI-based Production Standard Assistant to enforce quality standards across 3 assembly lines (car and engine), leveraging the Genchi Genbutsu Gemba philosophy by enabling real-time, location-based problem-solving; achieved a 10% reduction in troubleshooting time and effort, driving operational efficiency and consistent quality assurance.
  • Led the analysis of manufacturing OEM manuals through Generative AI to benchmark and research competitor standards and methodologies; identified key industry best practices and operational insights, enabling data-driven decision-making and strategic improvements within the Quality function.
  • Directed AI-driven corporate planning and business research initiatives by applying advanced analytics to synthesize economic, market, and operational data; enabled scenario-based forecasting and strategic recommendations that optimized resource allocation and supported agile, evidence-based decision-making in dynamic economic environments, reducing the analysis time by 15%.
  • Consulted on the integration of a customer platform featuring an AI Nudge Engine, leveraging behavioral analytics and generative AI to deliver personalized customer interactions; orchestrated cross-functional collaboration, resulting in improved customer engagement and increased conversion rates through timely, context-aware nudges.
  • Drove generative AI adoption by training 50+ senior executives on Microsoft Copilot & Generative AI in business, establishing an enterprise-wide program at the business function level to identify and implement Copilot-driven generative AI use cases—resulting in measurable improvements in business process automation, operational efficiency, and executive AI literacy.
     
• Senior Associate Manager, Automation Center of Excellence, Digital Enterprise
  • Implemented over 110 digital projects and initiatives, automating more than 400 processes across all business functions at Maruti Suzuki, resulting in annual savings of 130,000+ sheets of paper and 8,000+ man-days. These digital transformations spanned the entire organization, including 14 initiatives in Digital Enterprise, 15 in R&D and QA, 12 in Finance, HR, Legal, and Safety, 15 in Marketing & Sales and International Marketing, 28 in Parts & Accessories and Logistics, and 29 in Production, Supply Chain, and Service, driving significant operational efficiency and sustainability improvements
  • Implemented comprehensive vulnerability assessment and penetration testing protocols for all Automation Center of Excellence digital projects and 5 enterprise platforms deployed by the Automation Center of Excellence, ensuring robust security compliance, 100 % risk mitigation, and cybersecurity resilience across the digital ecosystem.
  • Achieved a 20% reduction in costs for intelligent automation projects on AWS by conducting strategic cost management—analyzing AWS cloud spend, optimizing service utilization, and restructuring solution architecture to maximize resource efficiency and minimize operational expenses.
  • Spearheaded the Business Intelligence program at Maruti Suzuki, managing a team of 11 professionals. Successfully unified multiple technology platforms, including Power BI, QLIK & into a cohesive program, driving organization-wide adoption across all key business functions—including R&D, Production, Quality Assurance, Finance, Marketing & Sales, Logistics, and Supply Chain. A few key initiatives deployed under the program:
    • Production | Executive Summary & Production KPI - Designed and deployed a real-time executive dashboard that enabled leadership to monitor production KPIs and identify process bottlenecks for timely interventions. Leveraged advanced data visualization and analytics to empower data-driven decision-making across 5 divisions, including paint shop, assembly line, weld shop, casting shop & engine shop , resulting in improved production efficiency and output quality. Automated performance reporting reduced manual effort by 30%.
    • Production | LPDC Rejection Analysis - Developed and implemented an advanced analytics platform for Low Pressure Die Casting (LPDC) rejection analysis, systematically aggregating and analyzing rejection data across multiple car models and variants; leveraged data mining and statistical techniques to identify and re-engineer critical points of failure, resulting in a 2% reduction in overall rejection rates.
    • R&D | Cafe Norm Monitoring - Launched a compliance analytics solution to track Corporate Average Fuel Efficiency (CAFE) norms for R&D and sales division, ensuring 100% regulatory adherence and supporting sustainability targets.
    • R&D | Critical Parameter Monitoring of Vendor Parts - Deployed a real-time analytics dashboard to monitor critical parameters of vendor-supplied parts, integrating automated alerts and interactive dashboards for supplier performance; enabled rapid response to quality deviations and drove collaborative improvement initiatives with vendors, resulting in enhanced quality assurance and reduced defect rates.
    • QA | QA Control Tower (Parts Quality, Market Quality, GCA) - Established a Quality Assurance Control Tower, consolidating parts quality, market feedback, and GCA compliance into a single analytics platform. Provided real-time visibility into quality metrics, enabling swift resolution of issues and continuous improvement. Supported strategic decision-making with comprehensive, data-driven quality insights.
    • QA | Equipment Calibration Dashboard - Designed a digital dashboard to automate and track calibration schedules for R&D equipment, minimizing downtime by 20% and reducing compliance risks.
    • Finance | Receivables Monitoring - Implemented a business intelligence dashboard for real-time monitoring and analysis of receivables, optimizing cash flow management. Automated aging analysis and risk scoring, enabling focused collection strategies and reduced overdue accounts. Provided finance leadership with predictive insights into receivables trends and working capital requirements.
    • Finance | Model Costing Analysis for International Markets - Deployed a comprehensive costing analytics solution, enabling model-wise cost breakdowns, benchmarking, and actionable insights through an interactive dashboard; leveraged advanced data visualization to identify key cost drivers and margin improvement opportunities, directly supporting strategic pricing and cost optimization initiatives with data-backed recommendations.
    • HR & Safety | Online Safety Audit Dashboard - Launched a digital dashboard to streamline and monitor safety audits across all facilities, reducing audit cycle times by 25% and improving compliance rates to 100%.
    • Marketing & Sales | Maruti Insurance Business Analysis - Developed analytics tools to track and optimize Maruti Insurance business performance, driving growth and customer retention. Automated reporting and visualization of key insurance KPIs, enabling data-driven sales strategies. Identified cross-sell and upsell opportunities through customer segmentation and predictive analytics.
    • Marketing & Sales | Monthly Sales Report - Automated the generation and visualization of monthly sales reports, providing timely and accurate insights to management. Enabled drill-down analysis by region, model, and channel, supporting agile sales planning. Eradicated manual reporting effort, ensuring consistent and error-free sales data dissemination.
    • Marketing & Sales | International Marketing Trend Analytics - Built advanced analytics to identify and visualize international market trends, supporting strategic expansion and product positioning. Integrated external market data and internal sales performance, enabling holistic market analysis. Provided actionable insights to marketing leadership for targeted campaign planning.
    • Marketing & Sales | Rural Sales Trend Analytics - Developed dashboards to monitor and analyze rural sales trends, supporting targeted marketing and distribution strategies. Leveraged geospatial analytics to identify high-potential markets and optimize resource allocation. Enabled data-driven decision-making for rural growth initiatives.
    • Supply Chain | Supply Chain Sourcing Monitoring & Analysis - Established dashboards for real-time monitoring and analysis of sourcing activities, improving supplier performance and cost control. Integrated procurement, quality, and logistics data to provide a comprehensive view of sourcing effectiveness across all departments of supply chain & engineering.
    • Supply Chain | Supply Chain Vendor Forecasting Dashboard - Implemented a forecasting dashboard to enhance vendor planning and inventory management accuracy. Leveraged predictive analytics to anticipate demand fluctuations and optimize stock levels. Supported supply chain resilience and cost efficiency through data-driven forecasting.
    • Service | Service Campaign Monitoring & Analysis - Created an analytics platform to monitor and measure the effectiveness of service campaigns, driving customer satisfaction. Automated tracking of campaign reach, response, and impact metrics, enabling agile adjustments. Provided actionable insights to service teams for campaign optimization and resource allocation.
    • Parts & Accessories + Logistics | Parts & Accessories Business Control Tower - Launched a control tower for end-to-end monitoring of parts and accessories business operations, enhancing visibility and control. Integrated sales, inventory, and logistics data to drive operational efficiency and profitability. Enabled data-driven decision-making for inventory management, sales strategies, and supply chain optimization.
  • Implemented Data Product and Data Verse solutions to enhance Business Intelligence initiatives, increasing data accessibility and self-service analytics adoption by 20% by architecting and deploying scalable, cloud-based data models on AWS and integrating advanced ETL pipelines across cross-functional business units.
  • Developed and launched an enterprise-grade Business Intelligence platform, accelerating data-driven decision-making by 35% by engineering end-to-end data pipelines, designing interactive dashboards, and orchestrating seamless integration with existing enterprise systems across multiple business domains.
  • Engineered and deployed robust data pipelines for the Business Intelligence program, integrating multi-cloud environments (AWS, Microsoft Azure), PowerApps, SAP, Maruti Suzuki CRM, and Oracle Database—leveraging ETL orchestration, cloud-native services (Azure Data Factory, AWS Glue), and real-time data ingestion to enable unified analytics and scalable, cross-platform data integration across enterprise systems.
     
• Deputy Manager - Automation Center of Excellence, Digital Enterprise
  • Strategized, architected, and implemented the Citizen Developer Program at Maruti Suzuki, empowering digitally enabled business teams to drive automation and data-driven decision-making by adopting self-service technology tools; designed the program framework, developed a brand identity, and executed a comprehensive marketing and engagement plan to upskill employees enterprise-wide, collaborating with partners including Microsoft, Automation Anywhere, and Gartner to ensure successful rollout and adoption across all organizational levels.
  • Spearheaded the digitization program while managing a 4-member team for process digitization at MSIL, overseeing end-to-end application development and support infrastructure; ensured seamless integration with enterprise systems, optimized content-centric workflows, and maintained high availability by implementing ITIL-based monitoring, proactive incident prevention, and continuous performance tuning across development and production environments. A few key businesses that use case deployment are:
    • Custom Import Compliance Digitization: Digitized the complete process flow of collecting, processing & recording custom import compliance documents across the complete Maruti Suzuki supplier base, supply chain & logistics vertical.
    • Production Standards: Digitized 10,000+ records for all production departments and developed dedicated record & knowledge management workflows for assembly lines in Gurgaon & Manesar production plants to drive analytics use cases for existing defect & production line issues.
  • Spearheaded Technology & Advisory initiatives for Maruti Suzuki’s Digital Enterprise, establishing strategic advisory partnerships with Gartner, Forrester, AWS, and Microsoft to deliver high-impact technology roadmaps and executive insights for senior management decision-making, driving key digital initiatives. Key technology research included Enterprise Data strategy, Cloud implementation, Generative AI in Enterprises, Cyber Security organization structure, Enterprise Architecture, & technology cost optimization.
     
• Assistant Manager - Automation Center of Excellence, Digital Enterprise
  • Designed and architected Maruti Suzuki’s Business Intelligence program, integrating various BI platforms into a data-driven business intelligence program. Implemented various key BI projects such as: 
    • Production | Engine Assembly Dashboard—Developed and deployed an advanced analytics dashboard for engine calibration, focusing on critical components such as crank, shaft, and head unit calibration. Leveraged real-time data integration and interactive visualizations to capture, organize, and analyze calibration protocols and performance data, enabling teams to monitor schedules, detect anomalies, and optimize workflows. This initiative led to increased adoption of process standardization and measurable improvements in calibration accuracy and operational efficiency.
    • R&D | Accident Data Analysis—Developed and delivered an advanced accident data analytics solution for Maruti Suzuki’s Design and Research vertical, systematically slicing and drilling into car accident data by type, model, component, and environment; enabled targeted design improvements and research interventions.
    • Finance | Export Profitability Analysis—Deployed an advanced analytics solution to evaluate and optimize export profitability across international markets and Maruti Suzuki models, integrating multi-currency and market intelligence data; enabled granular, model-wise profitability analysis and empowered finance and sales teams to make data-driven export strategy and resource allocation decisions, supporting record export growth.
  • Architected and designed a digitization program around the Enterprise Connect application at MSIL, driving process digitization through end-to-end development across all business functions in the organization. Key use case deployments are
    • Risk Register Digitization for Quality Management: Developed a digital repository of risk registers for the Quality Assurance business function to consolidate all the past organizational days, and implemented an enterprise knowledge management system to automate the complete process.
    • Kaizen Standardization Digitization: To drive horizontal kaizen implementation across all divisions in the production business function, digitized all the kaizen records and re-engineered the workflow process to increase efficiency and drive standardized implementations across 3 production plants & 4 assembly lines.
       
• Assistant Manager, IT- New Initiatives, IT
  • Pioneered and deployed Maruti Suzuki's first HR Chatbot named Chika, scaling the solution across Engineering, Supply Chain, and Quality Assurance functions, significantly enhancing employee self-service and operational efficiency by reducing ~28-30% queries for employees to respective departments.
  • Spearheaded the enterprise-wide deployment of OpenText Enterprise Content Management Application at Maruti Suzuki, leading a cross-functional implementation team, managing 20+ servers, and overseeing 4 application modules, including OCR and AI-driven workflows to digitize and automate core manual processes, significantly enhancing document accessibility and workflow productivity.
  • Delivered a deep-dive Attrition Analytics solution by leveraging advanced analytics methodologies—including survival analysis, predictive modelling, and cohort segmentation—to uncover key drivers of employee turnover during the critical first four years of tenure, enabling HR leadership to proactively design targeted retention strategies and reduce early-stage attrition.
  • Developed and deployed a Vision Analytics system for attendance monitoring, leveraging advanced computer vision techniques to automate and accurately capture employee attendance data in real-time.
     
• Graduate Engineer Trainee, IT- New Initiatives, IT
  • Evaluated business case & technology feasibility by developing proof of concept on technologies like blockchain, vision analytics, data lake & enterprise knowledge management
  • Implemented data analysis of parts traceability and CMMI quality assessment of production parts in the machine shop assembly line

• Digital Enterprise Strategy Meet, Star Performer Award for Year 2023 | Honoured as the 'Star Performer Award for the year 2023, Digital Enterprise at the Digital Enterprise Strategy Meet, Maruti Suzuki, Gurgaon
• Star Performer | Awarded the 'Star Performer’ continuously 2 years in a row for exceptional performance in achieving enterprise goals & supporting Maruti Suzuki in achieving its vision of MSIL 3.0.
• Q1 Star Performer 2021-22 | Earned the 'Q1 Star Performer Award' for exceptional work in the business intelligence program
• Q4 Star Performer 2020-21 | Earned the 'Q4 Star Performer Award' for exceptional work in the  business digitalization program

• BTech (Computer Science with specialization in Business Analytics & Optimization), University of Petroleum & Energy Studies, Dehradun

• Generative AI for Data Science using Microsoft Co-Pilot
• SAFe Product Manager / Product Owner
• Certified Scrum Product Owner
• Certified Scrum Master
• Power BI for Desktop for Business Intelligence
• Business Analytics Specialist, IBM
• Python for Machine Learning, Great Learning

• Coordinator, TechX Club at IIM Ahmedabad, driving technology engagement and collaborative innovation initiatives.
• Volunteered with Sanshil Foundation, teaching NCIS to senior secondary students, leading faculty and student training for online learning, and implementing digital infrastructure to sustain education continuity.
• Organized Startup Weekend for the Startup Accelerator Chamber of Commerce and UPES, fostering entrepreneurial growth and startup ecosystem development.
• Achieved 1st position in the Intra-Mural Football Competition at UPES, demonstrating leadership, teamwork, and competitive excellence.