Bajaj Finserv Health Limited | Pune, Bengaluru

Senior Technical Product Manager

• Fully owned end-to-end scoping, planning, solutioning, development, testing and delivery of a B2B SaaS solution with Government of Kerala, covering 70 lakh lives, 20 lakh insurance claims, and digitalised dozens of manual processes.
• Upgraded information security at BFHL-Vidal by implementing 2 factor authentication on all internal and external apps.
• Worked with the Strategic Operations Group for 9 months, closely working with business heads and engineering managers to ensure that most business pain points were resolved with optimal solutions at the earliest.
• Plugged major revenue leaks by working with business, operations and technology teams and modifying how certain insurance rules are applied (particularly copayment and ailment cap), and automated them.
• Built the key framework and critical inputs for a new software development process as part of the long range strategy, with the goal of transitioning the company from a healthcare service provider to a B2B SaaS, focusing on quality and reliability.

Technical Product Manager

• Owned the primary policy utilisation user journey on the Bajaj Health App and Website for 3 years as it scaled from 2,000 claims per month to 1,00,000+ claims per month.
• Built an organisation-wide localisation framework with initial support for 6 Indian languages. This helped us provide localised front end digital journeys to users on our website, as well as on partner apps through app-in-app experiences.
• Led the solution, development, release and production monitoring of a revamped policy utilisation workflow that helped handle 800+ insurance product configurations with ease.
• Designed and implemented a solution that secured our file system, allowing a central repository of files, mitigating against risks of cyber-attacks by use of token, file references, etc.
• Worked with 20+ B2B partners (insurance companies, brokers, aggregators, HR platforms) to integrate high-throughput and revenue-critical APIs for policy issuance, data synchronisation, SSOs, etc.
• Improved production monitoring by building metric-based real-time alerts, updating internal processes to reduce reaction times.
• Took a very strong metric-driven approach to identifying and solving customer problems and focused on solving customer issues based on dashboards, alerts and targeted checks before the customers started complaining.

Associate Software Development Engineer

• Implemented the first recurring payment solution at BFHL on this app, while managing increasing web traffic that rose from 5,000 API hits/month to 300,000 API hits/month within 3 months.
• Took over the development of an incomplete B2B2C sales app, worked directly with business teams in absence of product managers and took it to a successful launch.
• Fully owned the development, release and production monitoring of the sales app as the only developer on the app, alongside one QA.
• Spoke to business and sales teams on the ground and built my own features to solve their problems – Copy to clipboard function to help in case of delayed SMS delivery. Re-usable payment links because of failures in setting up NACH.
• Mentored a SDE intern, successfully inspiring him to transition from a front-end developer to a full stack developer.

• Highest rated employee (A+) for three years in a row.
• FY25 Technology Champion for “outstanding contributions, commitment, and dedication towards external API integrations.”
• FY24 Annual Oscars’ Collaboration Champion for “exceptional problem solving and technical expertise”.
• FY23 Q3 Super Hero for “being the fulcrum in delivering back-to-back Epics, binds the team together to deliver best results”.
• FY22 Q4 Super Hero for being “very responsive in addressing issues and promptly providing solutions”

• Bachelor of Technology (Computer Science and Engineering), SRM Institute of Science and Technology, Chennai

• Product Management, Indian School of Business Online

• Published a research paper “Acceleration of Web Interface Generation Through Voice Commands” in 2021 in the Journal of Physics: Conference Series and presented at the International Conference on Innovative Technology for Sustainable Development.
• Published a research paper “Acceleration of Dynamic Web Interface Generation Through Multilingual Voice Commands” in 2022 in the Journal of Scientific Research, Volume 66, Issue 2 (Special Issue), 2022.
• Microsoft Student Partner 2020 and Club lead for Microsoft’ 80-student campus team, organised several national-level events.
• Created a mobile app pro-bono for SRM Medical Hospital to allow patients to assess their mental health.