Sharath S Mandyam
Customer Experience professional with 7.5 years of experience across technology businesses, specializing in customer lifecycle management, enterprise account management, and revenue ownership. Experienced in understanding customer requirements, driving product adoption, strengthening client relationships, and growing strategic accounts. Skilled in consultative selling, executive stakeholder management, cross-functional collaboration, and delivering measurable business outcomes.
Work Experience:
7.5 Years
Industry:
Banking Financial Services and Insurance (BFSI) | Others | Technology
Function:
Business Development | General Management | Project & Program Management
Signzy Technologies Private Limited | Bangalore
Account Manager
- Led a four-member team responsible for a $4M ARR portfolio across approximately 200 customer accounts. Owned the customer lifecycle for a $3M ARR portfolio and increased product adoption, generating 16% additional revenue while improving retention revenue by 6%
- Strengthened executive relationships through Quarterly Business Reviews and strategic CXO connects
- Generated a pipeline of $250K for incremental ARR by identifying and validating revenue expansion opportunities
- Protected over $100K in ARR from churn by leading cross-functional war rooms and remediation efforts to resolve customer issues and reduce churn risk.
- Collaborated with product and engineering teams to conceptualize and deliver a transaction monitoring platform that generated over $300K in ARR.
Awaaz.De Infosystems Private Limited | Bangalore
Client Success Manager
- Managed enterprise customer success for leading microfinance institutions by conducting CXO business reviews, strengthening client relationships, and driving product adoption and collections improvements.
Zwayam Digital Private Limited | Bangalore
Customer Success Manager
- Led onboarding and adoption initiatives across 30+ customer accounts and improved platform adoption metrics by 20%.
- Conveyed customer feedback internally and collaborated with stakeholders to prioritize feature enhancements and workflow changes that improved customer experience.
eLitmus Evaluation Private Limited | Bangalore
Customer Success Lead
- Improved hiring outcomes by conducting market research and designing recruitment roadmaps for clients
- Delivered customized solutions by understanding business requirements. Provided comprehensive solutions by coordinating with technology, operations and marketing teams.
- Bachelor of Engineering (Industrial Engineering), BMS College of Engineering | Bangalore
- AIESEC Bangalore – Member (Operations & Talent Management):Managed Social Sector operations and international internship programs, coordinating with global stakeholders while mentoring Associate Members through Talent Management initiatives