Signzy Technologies Private Limited | Bangalore

Account Manager

• Managed a ~$3M recurring-revenue portfolio across ~250 customer accounts and ~400 APIs, owning account strategy across the customer lifecycle, adoption, retention and revenue growth.
• Protected over ₹1 crore in revenue from explicit churn risks by identifying at-risk accounts and leading cross-functional remediation of product, service and SLA-related issues.
• Drove 16% incremental ARR from existing customers by identifying whitespace across accounts and expanding product adoption, production volumes and use cases to increase wallet share.
• Led a team of 6 Account Managers and 2 Operations members, hiring and developing talent while the team delivered the highest retention across regions with zero attrition.
• Improved a key customer's onboarding conversion from ~47% to ~60% by identifying workflow friction and coordinating product and process changes across customer and internal teams.
• Led the turnaround of a transaction-monitoring platform, coordinating product, engineering and customer stakeholders through rebuild and migration; migrated 3 customers within 3 months, with the rebuilt platform generating >$300K ARR.
• Established weekly operating governance across 100% of accounts and APIs, using usage and revenue signals to identify exceptions, diagnose volume declines and drive corrective actions with Account Managers and cross-functional teams.
• Reduced portfolio DSO from 200+ days to slightly above 100 days while increasing collections by ~25% YoY, establishing structured revenue tracking, account-level reviews and follow-up mechanisms.

Awaaz.De Infosystems Private Limited | Bangalore

Client Success Manager

• Managed customer success for 6 MFIs, orchestrating borrower communications across ~1 crore customers, 9 languages and 14 states, with CXO engagement on adoption and performance.
• Designed and executed 3 enterprise pilots with 10,000+ borrowers each; 27% of previously non-paying borrowers made repayments, supporting conversion to commercial deployments.
• Shifted customer communications from manual batch processing to real-time APIs, eliminating data-sharing misses and enabling communications as customer data became available.

Zwayam Digital Private Limited | Bangalore

Customer Success Manager

• Led end-to-end SaaS implementations across 30+ enterprise accounts, translating HR requirements into workflows and coordinating implementation, UAT, go-live and post-launch adoption.
• Redesigned the customer-support workflow through structured ticket classification and technology-team coordination, reducing average resolution time by ~1h 45m.

eLitmus Evaluation Private Limited | Bangalore

Customer Success Lead

• Led 4 Business Associates and 2 interns managing 80+ client accounts and 120+ hiring programs annually, with team revenue exceeding ₹12 crore by the end of tenure.
• Co-designed a centralized hiring-risk dashboard for daily monitoring across geographies, roles and programs, enabling early identification and resolution of delivery risks

• Improved enterprise customer onboarding conversion from ~47% to ~60% through workflow redesign and cross-functional execution.
• Rebuilt a transaction-monitoring platform, migrating 3 customers within a quarter and enabling $300K+ ARR.
• Converted 3 enterprise POCs into commercial deployments, expanding the portfolio from 6 to 9 clients across solutions reaching ~1 crore customers in 14 states and 9 languages.

• Bachelor of Engineering (Industrial Engineering), BMS College of Engineering | Bangalore

• AIESEC Bangalore – Member (Operations & Talent Management):Managed Social Sector operations and international internship programs, coordinating with global stakeholders while mentoring Associate Members through Talent Management initiatives