State Bank of India, Thane Zone (Mumbai Circle) | Deputy Manager (PS to the Zonal Head) | Administration
- Co-ordinated swiftly with functional heads on matters like complaints, staff accountability exercises, data compilation and reporting, performance review for a zone consisting of 140 branches in three regions.
- Facilitated strategy formulation and budget allocation (INR 2000 crores)
based on previous year target achievements of the regions and direct
branches. - Networking and liaising with relevant internal and external stakeholders at various organizational levels to optimize zone functioning.
- Analysed the business data to assess YTD growth to identify possible
deviations and accordingly apprise the DGM. - Functioned as the single point of contact for the zonal head
- Provided meaningful resolution to written complaints escalated by customers of the zone to the chairman (SBI) while minimizing turnaround time by 50%.
Probationary Officer, Operations & Rural banking
- Ensured multiple compliances for fraud prevention and inter agency
coordination post fraud detection to minimize its impact on the stakeholders. - Streamlined the in branch customer interaction process for better customer experience. Oversaw 45–50 customers from diverse demography per day.
- Acquired key clients including a mid-sized firm from pipe industry by
convincing the management and the union at the plant, resulting in the
addition of 20+ current account and 1500+ salary accounts with the bank. - Conducted due diligence for loan proposals valued up to INR 50 Cr for
MSMEs and maintained post disbursement credit quality of the account. - Analysed the financial statements and credit history of existing and potential clients to ensure adherence to various compliances for making informed decisions while extending credit.
- Provided digital based lending, investing and other services to more than 8000 retail and MSME customers.
- Enhanced penetration of digital initiatives through adoption of SBI YONO by formulating an intensive digital onboarding campaign, resulting in 75% of the customers of the branch adopting digital banking.
- Expedited the disbursal of APY, PMSBY, PMJJBY to rural and semi-urban
customers by holding financial literacy meetings on a weekly basis. - Managed relations with the largest client of the branch with market cap INR 1.03 lakh crores by maintaining their employee’s salary accounts, NPS accounts and offering and selling CVE products to the customer’s satisfaction.
Office of the Advocate General of Bihar | Patna
Advocate, Legal
- Drafted legal documents including but not limited to, bail applications, plea applications
- Orchestrated optimal court representation by inculcating strong acumen for in-depth research.
- Led case discussions and client counselling sessions for prime leads into the case matter.