State Bank of India, Thane Zone (Mumbai Circle) | Deputy Manager (PS to the Zonal Head) | Administration
- Co-ordinated with functional heads on matters like complaints, staff accountability exercises, data compilation and reporting, performance review for a zone consisting of 140 branches in three regions.
- Facilitated strategy formulation and budget allocation as per new targets and previous year performances of the regions and direct branches.
- Networking and liaising with relevant internal and external stakeholders at various organizational levels to optimize zone functioning.
- Analyzed data to assess YTD growth to identify possible deviations and accordingly apprise the DGM.
- Functioned as the single point of contact for the zonal head
- Provided meaningful resolution to written complaints escalated by customers to the chairman (SBI) and on online platforms while minimizing turnaround time by 50%.
Probationary Officer, Operations & Rural banking
- Ensured multiple compliances for fraud prevention and inter agency coordination post fraud detection to minimize its impact on the customer and bank.
- Streamlined the customer interaction process to expedite customer queries and redressal system. Oversaw 45–50 customers from diverse demographies per day.
- Acquired a key client (mid-sized firm from pipe industry) by convincing the management and the union at the plant, which resulted in the addition of current account and salary accounts with the bank.
- Educated customers about importance of health insurance and financial inclusion initiatives like APY, PMJJBY and PMSBY and ensured their smooth adoption.
- Enhanced penetration of digital initiatives through adoption of SBI YONO and YONO cash.
- Managed relations with the largest client of the branch with market cap 1.03 trillion INR by maintaining their employee’s salary accounts, NPS accounts and offering and selling CVE products to the customer’s satisfaction.
Office of the Advocate General of Bihar | Patna
Advocate, Legal
- Drafted legal documents including but not limited to, bail applications, plea applications
- Orchestrated optimal court representation by inculcating strong acumen for in-depth research.
- Led case discussions and client counselling sessions for prime leads into the case matter.