Mindtickle (Sales readiness platform driving revenue growth) | Pune

Professional Services Consultant - Professional Services

• Spearheaded a complex 20+ Europe market migration for Mindtickle’s largest strategic account ($180B+ revenue, 150K+ users), owning the complete end-to-end implementation and driving a 25% increase in user engagement
• Collaborated with Product teams and cross-functional client stakeholders to prioritize feature requests and align product roadmaps for strategic global rollouts
• Managed $500K–$1M ARR portfolios of 6–10 concurrent enterprise and commercial implementations, acting as the dedicated product expert and advisor for strategic pilots and QBRs
• Partnered with commercial client leadership to restructure sales enablement initiatives, reducing new-hire ramp times by 30-40% to accelerate time-to-revenue for sales new hires
• Contributed to more than $400K in services revenue by proactively identifying, scoping, and securing upsell and expansion opportunities within the existing implementation portfolio
• Engaged with churn risk accounts, conduct audits to diagnose issues and develop recovery plans
• Accelerated internal services team ramp time by 33% (from 3 to 2 months) by partnering with Content Development and Managed Services to build a self-paced onboarding program
• Partnered with Sales and Account Executives during pre-sales phases to evaluate technical feasibility, scope complex custom requirements, and author Statements of Work (SOW)
• Led a successful strategic pilot for a major cybersecurity enterprise, unlocking a $2M license expansion opportunity

Associate Consultant, Professional Services

• Managed the end-to-end client implementation journey from kick-off to product launch, mitigating risks to achieve a 98% on-time delivery rate while driving platform adoption and measurable ROI
• Partnered with technical teams to facilitate complex integrations (eg, CRM, HRMS, Diallers, etc) by aligning cross-functional IT and client stakeholders to automate workflows and ensure seamless data synchronization across Mindtickle products
• Synthesized client feedback across multiple stakeholders into actionable feature requests, thereby guiding product management teams in assessing and launching new platform features that improve user workflows

HighRadius (AI-driven software optimizing order-to-cash cycles) | Hyderabad

Techno-Functional/Product Implementation Consultant

• Managed HighRadius Cash Application implementations for global Fortune 1000 accounts, serving as the primary functional point of contact to guide stakeholders through process mapping, system walkthroughs, and successful feature adoption
• Translated architect designs into system configurations, setting up custom matching rules and parsing engines to achieve an average 85%+ auto-match rate for clients.
• Configured data integration mapping between HighRadius and major client ERPs (SAP, Oracle, NetSuite) and rigorous end-to-end testing of bank file ingestions (BAI2/MT940) maintaining 99.9% reconciliation accuracy.
• Designed automated matching rules and remittance parsing workflows that enabled client AR teams to manage 2-3x their post-implementation transaction volume.
• Aligned HighRadius Cash Application workflows and reason-code mappings to align with client-specific bank formats, reducing manual processing effort by 35%.
• Collaborated with Solution Architects and engineering teams to test and deploy custom parsing scripts for complex remittance formats, increasing client automation by 15%
• Owned User Acceptance Testing (UAT) cycles with client stakeholders, identifying and resolving configuration bugs to achieve a 100% technical sign-off before go-live
• Achieved an accelerated promotion from Associate Consultant to Consultant within 2 years of full-time tenure, following a Pre-Placement Offer (PPO) earned during a 10-month internship

• Awarded the Rising DABSter/Star Award, Mindtickle (2022): A distinction given in 2022 to a top performing new hire across the entire Services department for exceptional contributions within the first year of them joining Mindtickle.
• Mindtickle: Lead the implementation of a Sales Readiness Index program for a global chemicals enterprise (rev.>25B Euros) for assessing their sales team’s current competencies and gaps, the success of which led the client to achieve an award from the Institute of Sales Professionals (ISP), UK
• Runners Up in Hackathon, Mindtickle (2024): Awarded the runners' up prize in a Hackathon event for designing a solution to a critical customer onboarding problem to facilitate quicker TTV (Time-to-Value) and reducing dependency on account teams for customer admin onboarding.
• Mindtickle: Fast track promotion to Professional Services Consultant within 2 years of joining the team as an Associate Consultant
• HighRadius: Achieved an accelerated promotion from Associate to Consultant within 2 years of full-time tenure, following a Pre-Placement Offer (PPO) secured during a 10-month internship

• B. Tech (Computer Science), Kalinga Institute of Industrial Technology (KIIT), Bhubaneshwar

• Certified Customer Success Manager (CCSM) Level 1, SuccessCoaching
• Certified Customer Success Manager (CCSM) Level 2, SuccessCoaching
• AI Fundamentals, DataCamp
• BCG - Strategy Consulting Job Simulation, Forage

• Member of the Profile Committee, PGPX Co27, IIM Ahmedabad
• Volunteered with ConnectFor across NGOs and non-profits, for activities like recording audiobooks and poems for the visually challenged (Rosy Blue Foundation, Mumbai), Annual Report Writing (Womenite, Delhi), cleaning local rivers, etc.
• Mental Health Chatline Volunteer on 7 Cups to provide a confidential and non-judgmental space to individuals navigating emotional distress across cases involving abuse, academic pressure, isolation, and depression.