Mindtickle (Enterprise Sales Readiness and Enablement SaaS Platform) | Pune

Professional Services Consultant

• Managed end-to-end implementation delivery for a $500K–$1M ARR portfolio (6–10 concurrent accounts), managing scope, risk mitigation, and executive QBRs to drive high post-launch product adoption.
• Spearheaded a complex 20+ market platform consolidation for a Fortune 50 automotive enterprise ($180B+ revenue, 150K+ users), migrating fragmented systems onto a single unified platform for internal sales teams and dealer networks, driving a 25% increase in user engagement.
• Redesigned scalable client onboarding and sales enablement frameworks alongside commercial client leadership, optimizing sales competency programs to cut new-hire ramp time by 30-40% and accelerate time-to-value.
• Contributed to more than $400K in services revenue by proactively identifying, scoping, and securing upsell and expansion opportunities within existing implementation portfolio.
• Led churn-intervention audits for high-risk enterprise accounts, analyzing platform usage analytics, diagnosing implementation gaps, and executing cross-functional remediation plans to secure renewal pipeline and protect recurring ARR
• Partnered with Product teams and cross-functional client stakeholders to prioritize feature requests and align product roadmaps for strategic global rollouts.
• Accelerated internal services team ramp time by 33% (from 3 to 2 months) by partnering with Content Development and Managed Services teams to build a self-paced and standardised onboarding program.
• Led pre-sales technical scoping and solution design in collaboration with Sales and Account Executives, assessing integration feasibility, scoping implementation effort, and authoring binding Statements of Work (SOWs).
• Delivered a strategic enterprise pilot deployment for a cybersecurity client, proving platform ROI and unlocking a $2M ARR license expansion.

Associate Consultant, Professional Services

• Partnered with client Sales Enablement and Sales Ops heads across the complete implementation journey, achieving a 98% on-time delivery milestone while driving improvements in rep productivity, workflow efficiency, and platform ROI.
• Orchestrated complex enterprise integrations (CRM, HRMS, and dialer systems) by aligning cross-functional technical and client stakeholders, automating workflows and ensuring real-time data synchronization across Mindtickle modules.
• Synthesized user feedback into prioritized product requirements, partnering with Product Management to design and launch platform enhancements that streamlined rep enablement workflows.

HighRadius (AI-Powered Order-to-Cash and FinTech SaaS Platform) | Hyderabad

Techno-Functional Consultant

• Managed HighRadius Cash Application implementations for global Fortune 1000 accounts, serving as the primary functional point of contact to guide stakeholders through process mapping, system walkthroughs, and successful feature adoption.
• Translated architect designs into system configurations, setting up custom matching rules and parsing engines to achieve an average 85%+ auto-match rate for clients.
• Configured data integration mappings between HighRadius and major client ERPs (SAP, Oracle, NetSuite), conducting rigorous end-to-end testing of bank file ingestions (BAI2/MT940) to maintain 99.9% reconciliation accuracy.
• Designed automated matching rules and remittance parsing workflows that enabled client AR teams to manage 2-3x their post-implementation transaction volume.
• Aligned HighRadius Cash Application workflows and reason-code mappings to align with client-specific bank formats, reducing manual processing effort by 35%.
• Collaborated with Solution Architects and engineering teams to test and deploy custom parsing scripts for complex remittance formats, increasing client remittance matching automation by 15%.
• Owned User Acceptance Testing (UAT) cycles with client stakeholders, identifying and resolving configuration bugs to achieve a 100% technical sign-off before go-live.

• Awarded the Rising Star Award, Mindtickle (2022): Distinction given to a single top performing new hire across the entire Services department for exceptional contributions within the first year of them joining Mindtickle.
• Mindtickle (2025): Led the deployment of a Sales Readiness Index framework for a global chemicals enterprise (€25B+ revenue) to benchmark rep competencies, earning the client an industry excellence award from the Institute of Sales Professionals (ISP), UK.
• Runners Up in Hackathon, Mindtickle (2024): Awarded the runners' up prize in a Hackathon event for designing a solution to a critical customer onboarding problem to facilitate quicker TTV (Time-to-Value) and reducing dependency on account teams for customer admin onboarding.
• Mindtickle: Fast track promotion to Professional Services Consultant within 2 years of joining the team as an Associate Consultant
• HighRadius: Achieved an accelerated promotion from Associate to Consultant within 2 years of full-time tenure, following a Pre-Placement Offer (PPO) secured during a 10-month internship

• B.Tech (Computer Science), Kalinga Institute of Industrial Technology (KIIT), Bhubaneshwar

• Google AI Educator Series Certification
• Certified Customer Success Manager (CCSM) Level 1, SuccessCoaching
• Certified Customer Success Manager (CCSM) Level 2, SuccessCoaching
• AI Fundamentals, DataCamp
• BCG - Strategy Consulting Job Simulation, Forage

• Member of the Profile Committee, PGPX Co27, IIM Ahmedabad
• Volunteer, ConnectFor: Dedicated time to various NGO and non-profit initiatives, including recording audiobooks and poetry for the visually impaired (Rosy Blue Foundation), drafting the Annual Report (Womenite), and participating in local river cleanup campaigns.
• Mental Health Chatline Volunteer, 7 Cups: Provided a confidential and non-judgmental space to individuals navigating emotional distress across cases involving abuse, academic pressure, isolation, and depression.