Product Manager | CASHe | Hyderabad
13 Karat, a Peer-to-Peer lending platform
- Led development of a peer-to-peer lending product with a 4.5+ Play store rating, and $8Mn+ transaction volume
- Demonstrated strategic fit of the project to the CXOs, subsequently leading the planning and execution within an ambitious 3-month timeline
- Owned end-to-end product development - led vendor selection for various services, implemented customer engagement tools and built functional teams across customer support, GTM, and sales
CASHe, a financial services platform
- Crafted product strategy and drove new initiatives to evolve CASHe from a lending app to a financial services platform
- Shaped the roadmap of the co-lending platform, onboarding 7+ NBFCs, and achieving 50% growth in loan disbursements
- Instrumental in the development of India's first credit underwriting journey on WhatsApp and QR codes, over 3Mn+ in loans disbursed within the first two quarters of the launch
- Led a cross-functional team to transform customer support function through AI-driven solutions, reducing re-opened tickets by 75% and social media escalations by 80%
- Played a key role in developing an auto-approval model for loan underwriting, facilitating $125Mn+ in loans over 18 months.
- Streamlined data pipelines using Python and SQL, and developed 30+ Power BI dashboards, consolidating metrics into a unified platform that enabled faster RCA and data-driven decision-making across the organization
Business Analyst | Growisto | Mumbai
Growisto, E-commerce Marketplace consulting
- Developed a suite of analytics products for global brands selling on Amazon Marketplace to optimize sales, advertising, inventory management, and counterfeit product detection
- Delivered exceptional user experience, achieving and maintaining a Net Promoter Score of 9+, resulting in the successful onboarding of 12 high-value sellers within six months.
- Partnered with sales teams to develop operational and financial proposals, delivering impactful solution demonstrations to prospective clients