Delhivery | Bangalore

• Senior Manager - Strategy
  • Increased revenue by 30% for a ₹40 Cr SBU through category expansion, pricing strategies, and loyalty programs.
  • Boosted new user acquisition by 30% through optimization of advertising spend and customer targeting on digital platforms.
  • Conducted customer funnel analysis and optimized user journey to improve user conversion on the Delhivery app by 15%.
  • Improved customer NPS by 20% through automated response systems, and standardized customer support SOPs for agents.
  • Scaled consumer international shipping revenue by 5x in 3 months by owning product development and operationalization.
     

Urban Company | Bangalore, Hyderabad

• Senior Manager- Business
  • Scaled revenue by 25% for a 24Cr+ category by new product development through user research and industry benchmarking.
  • Raised profitability by 10% for Salon, by shutting down underperforming categories and shifting users to premium categories.
  • Revamped service design for 50Cr+ category through user research and product development, boosting user retention by 5%.
  • Spearheaded launch of 7+ SKUs for Men's Grooming through user research and A/B testing.
• Category Manager - Business
  • Led a 15-member team to supervise the performance of ~1000 professionals, contributing to ~2 Cr monthly revenue.
  • Revamped training modules for 1000+ partner base, reducing training cost by ~30%.
  • Increased partner earnings by 20% for a 1000+ partner base through enhanced supply efficiency and demand matchmaking.
  • Reduced supply onboarding costs by 20% for 24+ category through ideation and scale-up of partner ambassador programs.
     

Zomato | Kolkata

• Business Analyst
  • Negotiated strategic exclusivity agreements and acquired 250+ clients, increasing market share of Kolkata by ~10% in a year.
  • Improved cataloguing quality on the app for 200+ restaurants, leading to a 10% improvement in user conversion for the portfolio.
  • Launched online grocery delivery via brand-owned dark store model with top FMCG brands, generating 1.8cr annual revenue.
  • Improved revenue by ~1 Cr with a 15% AOV increase through higher-value cart strategies for a 150+ restaurant portfolio.
  • Generated 0.7 Cr annual ad revenue for the platform through customised performance campaigns for the client portfolio.
  • Reduced platform-funded discount spend by 45% for the portfolio through customer segmentation and targeting models.

• Fast-tracked promotion to Senior Manager within 18 months for exemplary performance at Urban Company
• Recognised by Zomato for the launch and scale-up of 2 new Business Units (Grocery and Alcobev) in 3 months
• Awarded by Hansraj College for contributions in photography for the college as President of photography society.
• Received the Anundoram Borooah Award from the Assam Government for securing a Distinction in Class X (top 1 percentile)

• Bcom (Hons), Hansraj College, Delhi University, India

• Lean Six Sigma, KPMG
• MySql (Beginner) Certification, Urban Company

• Selected member of Profile Committee (15/157) for the PGPX ’26 cohort of IIMA, responsible for resume verification
• President, Photography Society of Hansraj College| Set up revenue streams for 30 member club, organised 15+ events in 3 years
• Vice President, Culinary Arts Society | Organised DU's inaugural Food Fest with a 40 member team, drawing 8,000+ attendees.
• Social Impact Volunteer – Volunteer teacher for children (3-8 years) under the “Knowledge for All” initiative by Umeed (2016).
• Awarded Diploma in Fine Arts (Painting) by Pracheen Kala Kendra, Chandigarh after 5 year training.
• Awarded Diploma in Classical Music by Bhatkhande Sangeet Vidyapith, Lucknow after 4 year training