Senior Software Engineer, R&D Labs Teradata, Hyderabad
- Effectively managed end-to-end alert feature delivery for Ldap Users to help them monitor the exceeding resource usage maintaining an average of 80% resource usage.
- Delivered POC on a smart question answering bot using Azure AI within 2 weeks’ time frame and collaborated with selected team members, bagged ownership among 15 team members for leading the backend development for future release
- Full Ownership to design and deliver Data Privacy feature for Datalabs, retaining more than 5% of customers like CommonWealth Bank, CitiGroup, FedEx (Fortune 500)
- Driving the development of an innovative cloud-based solution using Python, aligned with the business motto of “paying for what you use.”
- Advocated for the implementation of online learning courses, resulting in the acquisition of a Udemy Business license within 6 months
Software Engineer, R&D Labs Teradata, Hyderabad
- Enhanced design document standards by introducing best practices, demonstrated through the creation of a well-crafted design document.
- Delivered 24/7 engineering support, consistently resolving issues regardless of time, with an average of over 5+ long support calls per monthly shift
- Proposed and demonstrated a pioneering AI-based log analysis solution through a Proof of Concept, which has been approved for full-scale implementation to enhance customer support and engineering efforts—projected to save approximately 20% in debugging time, reduce escalated customer support issues by 10% and saving approx. 2.5lakhs per month.
- Optimized restore processes, eliminating indefinite hangs during failures, improving efficiency by over 30%, and reducing restore related customer incidents by more than 80%, with a focus on key clients such as Kohl's and Banco.
- Presented the Stats functionality demo to a group of 30+ customer facing stakeholders to help onboard multiple new customer based on this functionality
- Spearheaded the design and end-to-end delivery of alerting user for a failure in job in Stats which helped saving on average 20min of multiple resource time per day as they don’t have to manually track anymore if the job completed or failed, customers who predominantly wanted this feature: Comcast, Morgan Stanley, Whole Foods, FedEx
- Strengthened the existing aborting feature for sessions to handle the blocked session so that based on priority of session customers can configure the abort criteria, saving manual intervention to abort sessions saving on average an hour/day
- Resolved around 170+ customer incidents involving email as well as on call support, helped team whenever required on on-call tickets
Worked around 220+ coding stories, resolved around 95+ critical and minor bugs - Developed and maintained code for cloud and on-premise environments, ensuring compatibility, scalability, and security.
- Resolved critical bugs, conducted root cause analyses, and handled SQL queries. Engaged with stakeholders, showcasing interpersonal skills, and embraced continuous integration, and learning new languages