Senior Software Engineer, R&D Labs Teradata, Hyderabad
- Effectively managed end-to-end alert feature delivery for Ldap Users, successfully limiting resource overuse by 80%
- Delivered a POC on a smart question answering bot using Azure AI in 2 weeks, securing backend ownership among 15 team members, providing on-the-spot resolution for customer queries
- Spearheaded end-to-end product delivery of Data Privacy feature for Datalabs, retaining over 5% of key Fortune 500 clients (Commonwealth Bank, Citigroup, FedEx), saving over $2 million in the licenses and preventing customer churn.
- Led the development of an innovative cloud-based Python solution, aligned with the business motto of “pay-for-what-you-use” model.
- Advocated for the implementation of online learning courses, resulting in the acquisition of a Udemy Business license within 6 months
Software Engineer, R&D Labs Teradata, Hyderabad
- Pioneered an AI-driven log analysis solution, approved for full-scale rollout, projected to save 20% debugging time, cut support issues by 10%, and save ₹2.5 lakhs monthly, enhancing customer support and engineering efforts
- Streamlined restore processes, improving operational efficiency by 30% and reducing restore-related issues by over 80% for major clients such as Kohl’s and Banco, eliminating indefinite hangs during failures
- Led a compelling demo of Stats functionality to 30+ key stakeholders, accelerating the onboarding of new customers and increasing feature adoption.
- Spearheaded the design and end-to-end delivery of an automated alerting feature for job failures, saving 20 minutes per customer for top clients like Comcast, Morgan Stanley, Whole Foods, and FedEx, improving resource efficiency and client satisfaction.
- Enhanced session aborting capabilities, cutting manual intervention by 1 hour daily and improving session control for high-priority tasks, resulting in streamlined workflows.
- Resolved over 170 customer incidents through email and on-call support, while providing 24/7 engineering assistance and guiding the team during critical tickets, ensuring seamless issue resolution across shifts.
- Developed and maintained cloud and on-premise solutions, working on over 220 coding stories and fixing 95+ critical bugs, enhancing system stability and scalability.
- Led the enhancement of design document standards by introducing best practices, creating well-crafted documentation, and driving consistent quality across projects.
- Executed root cause analyses for critical bugs, managed SQL queries, and engaged with stakeholders to ensure technical solutions met business needs, demonstrating strong interpersonal and problem-solving skills.