Cohesity India Pvt Ltd (Multi-cloud data management security provider.) | Bengaluru

• Senior customer success manager - Cybersecurity
  • Convened quarterly Voice-of-Customer councils that crystallised frontline pain-points into 12 roadmap epics—Azure GovCloud connectors, fine-grained RBAC, Data Hawk YARA analytics—accelerating feature adoption among highly regulated BFSI tenants.
  • Co-engineered a renewal-forecasting and health-scoring stack (Gainsight PX → Snowflake → XGBoost → Tableau), surfacing churn risk a quarter sooner and shielding more than 95 % of at-risk revenue across global accounts .
  • Authored and globalised the retention playbook—API-level risk scoring, Ansible remediation scripts, rescue cadences—standardising save motions for field teams on five continents.
  • Acted as executive escalation captain, steering Grafana-powered war-rooms through 17 Sev-1 incidents in EHR and real-time-payments stacks with zero revenue concessions.
  • Led partner-centric ROI workshops that drove Smart Files and FortKnox expansion, unlocking roughly US $4 M net-new ARR while presenting immutable-snapshot architectures at AWS re:Inforce and Gartner Security Summit to seed a mid-seven-figure pipeline.
     
• Customer Success Manager
  • Stood up the first CS program across India, ANZ, ASEAN & Japan, integrating Gainsight PX, ServiceNow and Jira into live Sales-Cloud health dashboards that delivered region-wide telemetry visibility.
  • Managed a US $27 M portfolio of ~190 banking and healthcare logos, sustaining APJ-top-quartile retention and elevating Helios, Data Protect and FortKnox utilisation to 75 % of the installed base.
  • Authored zero-trust ransomware run-books—Helios Threat-Defense ML, snap-locked WORM volumes, FortKnox air-gapping—cutting RTO/RPO roughly in half across 40+ recovery events.
  • Orchestrated 20+ petabyte-scale hybrid-cloud migrations via Kubernetes CSI and CloudFormation, completing every cut-over without business-disruption escalations.
  • Ran monthly deep-dive clinics on API automation and vault hardening that spurred a 90-day surge in advanced-feature adoption, while mapping ISO 27001, HIPAA, RBI-DS, APRA CPS 234 and MAS-TRM controls to Cohesity levers for penalty-free audits.
     

Zscaler Softech India Pvt Ltd.(Zero Trust cloud security platform provider.) | Bengaluru

• Customer Success Manager - Cloud Deployments
  • Managed the post-sales lifecycle for ~15 US enterprise and commercial accounts (ARR > US $2 M), aligning success plans with CISOs and network leads around Zscaler’s Zero-Trust roadmap.
  • Guided onboarding of ZIA and ZPA for tens of thousands of users, coordinating firewall/VPN rule migration and retiring legacy VPN concentrators on schedule.
  • Accelerated adoption via Academy courses, policy workshops and enablement labs, moving SSL inspection and ZDX performance monitoring from pilot to full production in under 90 days.
  • Facilitated Quarterly and Monthly Business Reviews, pairing threat-intel briefs with ZDX dashboards; sessions surfaced optimisation backlogs and opened expansion discussions for CASB and Browser Isolation modules.
  • Triaged escalations and support tickets with TAC and Engineering, driving on-time resolution and maintaining CSAT above 90 % across the account base.
     

Dell Technologies - EMC Software and Services India Pvt.Ltd.(Cloud-native enterprise infrastructure & storage solutions.), Bengaluru

• Associate Sales Engineer Engineer
  • Architected zero-trust proposals for tier-one banks and telecoms by pairing PowerProtect immutable snapshots with NSX micro-segmentation; internal penetration tests verified ~30 % attack-surface reduction, giving security architects quantifiable justification for budget sign-off.
  • Sized and scoped a US $750 k PowerScale + Cyber Recovery Vault upgrade for a regional telecom after capturing detailed I/O baselines with Dell Enterprise Sizer; post-deployment metrics showed a 40 % faster mean incident-response time and a measurable drop in unplanned downtime.
  • Compiled end-to-end compliance artefacts—PCI-DSS, RBI-DS, ISO 27001 matrices, TCO calculators, topology diagrams— enabling two enterprise banks to clear due-diligence on first submission and secure board-level approval for a multi-million-dollar rollout.
  • Ran sandbox ransomware and insider-threat simulations for hybrid-cloud healthcare pilots, validating TLS 1.3 endpoint encryption and Data Protection Suite resiliency; detection-to-containment times fell double-digit percentages while meeting HIPAA standards.
  • Maintained the regional demo lab and delivered 40+ quarterly whiteboard & hands-on sessions to architects and CISOs, shortening regulated-industry deal cycles by roughly two weeks and feeding pipeline momentum for PowerProtect cyber-recovery bundles.
  • Onboarded 29 large-enterprise customers (≈ US $12 M TCV) and channelled Voice-of-Customer feedback—snapshot hardening, NVMe ingest, RBAC granularity—into three GA features while keeping CSAT above 95 % and earning “Accelerating” top-tier ratings across four review cycles.
     

Tata Consultancy Services(Global IT services, consulting and solutions.) | Bengaluru

• Associate Systems Engineer
  • Assisted senior storage engineers in 40 TB data-migration projects, configuring NetApp ONTAP encryption plus Dell EMC Avamar / Networker backups; planned downtime fell ≈ 15 % while meeting customer change-window SLAs.
  • Scripted vulnerability and patch workflows in Python and Ansible for Dell EMC and VMware hosts, clearing critical CVEs from weekly reports.
  • Supported disaster-recovery design on the Commonwealth Bank account: tuned Dell EMC deduplication & Cyber Recovery policies and ran quarterly fail-over drills that tightened RTOs for Tier-1 applications.
  • Built capacity dashboards and growth forecasts (PowerShell → Excel) across multi-vendor arrays; insights steered license purchases and averted unplanned spend.
  • Collaborated with network-security SMEs to refine IDS/IPS signatures and NSX micro-segmentation for regulated workloads, helping annual ISO 27001 audits pass without major findings.

• Highest rating across all performance reviews in Dell Technologies.
• Kick-started from scratch the Customer Success Program at Cohesity for the APJ region.

• BE(Applied Electronics and Instrumentation),Biju Pattnaik University of Technology, Odisha
• Diploma in Child Psychology, Level 4 - Brentwood Open Learning College

• Cert Prep: ISC2 Certified in Cybersecurity (CC) Issuing Authority: LinkedIn Learning / ISC2 Finance & Strategy
• Corporate Finance Foundations - Issuing Authority: LinkedIn Learning / NASBA (CPE-Accredited)
• Global Business Strategy (BUMM614) Issuing Authority: USMx / University of Maryland (edX)
• Digital Transformation in Business (BUMM621) Issuing Authority: USMx / University of Maryland (edX)
• Associate – Information Storage & Management v3.0 - Issued by: Dell EMC Proven Professional Program
• Certified Specialist – Technology Architect, Midrange Storage Solutions v1.0 - Issued by: Dell Technologies Proven Professional
• Certified Associate – Converged Systems and Hybrid Cloud v2.0 - Issued by: Dell Technologies Proven Professional

• Co-Founder – JSSC Education, Jharkhand - Conceptualised and launched JSSC Education, transforming a vision of free, accessible education into a digital platform serving 79,000+ students across underserved communities.
• Staff Volunteer for the United Nations - Digital Learning Architect, The Rumie Initiative (UNV) – Curated micro-learning modules to expand global access to free, high-impact education in underserved communities.
• Strategic Donor Analyst, Youth Press (UNV) – Conducted targeted donor ecosystem mapping to advance football equity programs for vulnerable youth.
• Remote GIS Specialist, Tanzania Development Trust (UNV) – Identified and geo-tagged gender-based violence zones to support intervention logistics in rural Tanzania.
• Public Health Program Associate, Uganda Village Project (UNV) – Enabled grassroots WASH (Water, Sanitation & Hygiene) initiatives and streamlined rural volunteer operations.
• AgriTech Content Fellow, Africa Online Volunteering (UNV) – Developed digital skill-building modules for youth-focused agri-entrepreneurship capacity programs.