Product Manager – 2 | Nova (Prev Plateron)| Chennai
- Reduced average transaction time by ~73% by incorporating new payment hardware (PAX, Stripe) and processors (WorldPay, Stripe) on the Point of Sale (POS), leading to 18 new QSR activations and enhancing customer experience
- Activated 20+ restaurants and boosted order volume by ~40% for existing clients by integrating POS with third-party delivery platforms (UberEats, Grubhub, DoorDash, ChowNow). Successfully upsold existing clients - $20,000+ in ARR
- Worked extensively with design teams to rehaul the menu and cart screen to reduce average order-taking time for waiters by 42% and improve intuitive interactions for customer experience,
Product Manager – 1 | Nova (Prev Plateron) | Chennai
- Launched an API-based “Coupon” module, allowing restaurants to dynamically generate, validate, and redeem coupons (Physical (Card) and Digital). Processed ~10k coupons worth ~$250k monthly, optimized redemption to < 5 sec
- Shipped a critical "GiftCards" module through integration with Valutec/FIS (a primary US gift card provider) in a record time of under 3 weeks, helping win a major client (a top 5 US fair company), processing ~$500k in a month
- Pioneered CRM, designed to track customer journeys with 15+ key data points working with sales, customers, design, and developers. Launched in 11 restaurants as part of a bundled offering, driving enhanced customer insights and engagement
Product Manager, Platform | Inferless (IDQ Innovation Pvt Ltd) | Bangalore
Inferless - Serverless GPU as a service for AI/ML companies for their cloud infrastructure needs (www.inferless.com)
- Conceptualized MVP by analyzing 50+ user interviews, and 10+ competitor teardowns of serverless GPU(AI/ML) products and onboarded the first set of customers
- Spearheaded the publication of a white paper and analyzed industry benchmarks & major competitive products to identify market gaps and customer needs.
Product Manager, Customer | Peakperformer (IDQ Innovation Pvt Ltd) | Bangalore
- Slashed user onboarding time from >5 min to < 2 min by revamping user journey through UI/UX change and beta testing
- Optimized ~30% development costs by innovating 7+ internal tools using No Code (Retool) for CS and Sales onboarding
- Championed the launch of the Core coaching product on the Web and Mobile, managing the complete development lifecycle
- Orchestrated the development of “PeakNext,” a client management SaaS offering for coaches as a secondary product driving additional revenue.
Analyst/Business Analyst | Deloitte USI | Bangalore
- Saved $500k+ cost expenses and 1000+ man-hours for 6 fortune 100 clients by building 25+ BI solutions (Tableau, Power BI, Metabase, SQL, Alteryx, AWS glue) within life sciences and healthcare, telecommunication, and consumer electronics
- Won an additional project worth $50k+ by piloting POCs, working with senior leadership (Senior Managers, MDs)