Pharmeasy (India's largest e-pharmacy platform) | Mumbai/Gurgaon

• Operations Head - Quick Commerce and Aknamed
  • Launched Quick Commerce services for Pharmeasy in partnership with Swiggy Instamart. Opened 19 pharma dark stores across Bangalore, Delhi NCR, Mumbai, and Chennai.
  • Program managed full project from designing and launching pharma dark store in Swiggy PODs to fulfilling regulatory compliances, coordinating medicine supplies, and overseeing daily operations.
  • In four months, started clocking a monthly GMV of 1.2 Cr and ensured order processing time (Order confirmation to ready for delivery) under 2.5 mins.
  • In parallel, headed operations for Aknamed, managing Warehouse operations in 21 cities, managing a monthly P&L of 80 Cr.
  • Improved operational governance across the company. Conducted physical stock audit across all the warehouses in 2 months, audited inventory worth Rs 76 Cr.
  • Improved service levels, including same-day delivery, which increased from 76% to 92%, and same-day dispatch for outstation supplies, which increased from 65% to 84%. Additionally, operational costs were optimized by 16%, and service levels were improved to achieve zero escalations in the Patient Assistant Program business (For Roche and Cipla).
     
• Business Head - Retail, Docon and Health Partner Network
  • Devised and implemented growth strategies and managed P&L for Retail Business, Health Partner Network, and Docon.
  • Launched and expanded retail business for Pharmeasy through the Franchise Owned Company Operated (FOCO) model, establishing a chain of physical medical stores.
  • Drove operations of 5 retail stores and 3 corporate stores across 4 cities and scaled the monthly GMV to 80 Lakh in 9 months. Achieved CM2 profitability within 8 months driving omnichannel strategy.
  • Formulated an operational playbook for setting up and managing retail stores, introducing scalable processes to improve efficiency. Coordinated with multiple vendors for store layouts and interiors, optimizing CAPEX.
  • Improved the first-fill procurement rate at stores from 63% to 92% ensuring better availability and reducing stock outs.
  • Helped develop cloud-based billing PoS mobile app (mPOS) for stores - lite & enhanced billing software version.
  • Oversaw a network of 800+ health partners, generating additional business for the Pharmeasy App with a monthly revenue of 4 Cr+. Doubled revenue growth in the Health Partner Network within 4 months, reaching CM2 break-even.
  • Managed operations for Docon EMR, having 3500+ monthly active doctors.
  • Improved doctor payment collection for Docon EMR by 3x and reduced doctor tickets by 66% within 3 months.
     
• Head of Operations - Docon
  • Launched a doctor-led distribution platform for Pharmeasy under the brand name PharmeasyOne and scaled the vertical to an annual GMV of 60 Cr+ in 12 months, with operations in 27 cities, operating 500+ stores with a team size of 400+.
  • Reduced losses by 40% in PharmeasyOne in 6 months, achieving 2.5x YoY growth and improving CM from -11% to -3%.
  • Created a comprehensive training module for 300+ pharmacists across 27 cities in India. Handled payroll of 300+ pharmacists, ensuring timely and accurate payment processing.
  • Streamlined regular store audit process, reducing losses to less than 1% of inventory value.
  • Implemented lead management smart platform (Leadsquare) to enhance sales efficiency and streamline onboarding processes.
  • Built automated ordering flow for retailers using 9Box analysis & API integrations between POS Software & ordering platform, ensuring optimal stock-in-hand days and reducing stock-out instances at the store level.
  • Deployed PAZO - daily operation management software and Click Up - daily task management software to improve operational and team efficiency.
     

Medtrail (SaaS enabled doctor led distribution platform) | Delhi

• Vice President - Operations
  • Headed operations to manage the Doctor-led distribution platform, Digitization Vertical, HR, Admin, and Tech Support.
  • Improved prescription digitization efficiency from 50% throughput (150 Rx) in 30 mins to 90% (250 Rx) in 5 mins; optimized net digitization cost by 66% to Rs 5 per prescription in 10 months; led a team of 200+ digitizers.
  • Outlined entire operational framework to set up a doctor-led distribution platform for medicines by starting doctor clinic pharmacies; handled Rs 25 Cr annual GTV across 120 stores with 95% customer satisfaction.
  • Established a robust supply network through effective negotiation with pharmaceutical companies, MRs, and distributors, which led to an increase of 5% in the medicine procurement margins.
  • Revamped the logistics process of last-mile deliveries of Medicines to the clinics by building a process algorithm for route planning in sync with clinic timings, helping reduce manpower and overall cost by 33%.
  • Built an Automated ordering process to ensure zero stock-outs, improved margins, and an optimum inventory ratio (0.6 to 1) at the store. Streamlined Store Audits by creating new SOPs to ensure zero pilferage and help reduce audit time by 50%.
  • Implemented new features in the Prescription Digitization portal to reduce per-prescription digitization time to under 60 seconds. (This includes the doubt sheet clearance process flow, system-driven auto suggestions at the doctor level, which ultimately reduce the digitization time and accuracy).
  • Designed an in-house LMS portal to improve the digitizer learning curve by 30 days.
  • Contributed towards developing workflows for Smart Dispensaries Doctor App and POS to help doctors easily manage their dispensaries. Designed a logistics app for medicine deliveries, an Audit App for stock audits, and an Order Placement Portal.
  • Defined Data structure and validation process for the medicine master of 2.5 Lakh+ medicines. Built a tool to remove duplicates, update medicine details, and match them with the distributor catalogue.
     

TOIKIT (Startup aimed towards solving the hygiene problem of India) | Mumbai

• Founder and CEO
  • TOIKIT was a D2C brand formed to create hygienic products for use in public toilets in India.
  • Launched the first-ever disposable toilet kits for the Indian market. Introduced 7 products, in the most reasonable price band, to help people easily use public toilets.
  • Attained rapid growth in monthly revenue, reaching INR 2 Lakhs in less than 6 months, primarily through online marketplaces such as Amazon, Flipkart, Netmeds, Paytm Mall, and Shop Clues. Established offline presence across major retailers in Mumbai.
  • Successfully signed and onboarded Central Railways; product launched by Shri Piyush Goyal in Mumbai Rajdhani Express.
     

OYO Rooms (World's leading chain of hotels and homes) | Gurgaon

• MM CEO - Cyberhub
  • Managed P&L for the Cybercity (Gurgaon) market. Achieved significant growth in monthly GMV for both online and offline channels. Increased online GMV from 55 Lakhs to 1.7 Cr and scaled offline channel from zero to 50 Lakhs within 6 months.
  • Improved KPIs like Shifting by 60% and NPS by 12%, and identified and addressed revenue leakage worth 10L per month through audits.
  • Attained the title of fastest growing market pan India and pioneer market to achieve a positive take rate in OYO Rooms.
  • Ranked 1 (out of 12 regions) with the highest monthly revenue of 4.34 Cr through a 5X increase in Sellable Room Nights.
  • Collaborated with the Product team to build a Corporate portal, Tout App, and an offline channel booking portal.
     
• Business Development Manager
  • Acquired more than 70 properties to increase supply in the Gurgaon market and 10 properties in the Rohtak Region within 5 months.
  • First BD manager (out of 50) to have MG-free cluster; re-negotiated 50 contracts with business partners within 1 month.
     

General Motors (One of the World's largest automobile manufacturer) | Gurgaon

• Assistant Manager - VSSM
  • Supervised service and spare part divisions for 11 dealers across UP, Haryana, Rajasthan, and Delhi NCR.
  • Handled the highest number of job orders for the day among all after-sales managers across India, totalling 800+ orders, and grew month-over-month (MoM) revenue by 20%.
  • Ranked 1 in Extended Warranty and Roadside Assistance Sales, showcasing proficiency in sales and customer service.
  • Designed and launched 20 subsidized Mobile Service Vans to facilitate remote servicing and reduce the breakdown time of vehicles, improving customer satisfaction and retention.

• Got promoted from AVP to VP Operations within 10 months at Medtrail in recognition of exceptional performance and leadership.
• Got promoted form Business Development manager to MMC CEO in 5 months. Stood 2nd among the 53 MM CEO for two consecutive quarters in the internal sales championship, OYO Champions League, and OYO Premier League.
• Received an award for upgrading 4 key dealers to the Grand Master category within a year in General Motors, demonstrating excellence in dealer development.
• Won the fastest Formula car award at the first SUPRA SAE INDIA event in 2nd year of college.
• Winner of Science Model Competition at the district level.
• Ranked 2nd at the Oxford Find Out Quiz Contest organised by Barry O’Brien.

• B.Tech(Mechanical Engineering), Visvesvaraya National Institute of Technology (VNIT), Nagpur

• Consistently organised multiple cultural events during my undergraduate college.
• Active member of Food Temple, a not-for-profit organization, which provides meals at Rs 10 in Kota.
• Vice President of the SAE club of the college.