Pharmeasy (India's largest e-pharmacy platform) | Mumbai/Gurgaon

• Operations Head - Quick Commerce and Aknamed
  • Spearheaded the launch of Pharmeasy’s Quick Commerce vertical with Swiggy Instamart — designed operating blueprint, regulatory model, and rollout plan across four metros.
  • Scaled to ₹1.2 Cr monthly GMV within four months while achieving an average order readiness time under 2.5 minutes, establishing Pharmeasy’s fastest new-format business.
  • Directed ₹80 Cr monthly P&L across 21 Aknamed warehouses; redesigned governance and audit frameworks covering ₹76 Cr inventory.
  • Optimized core KPIs like same-day delivery SLAs (from 76% to 92%) and outstation dispatches (from 65% to 84%) through analytics-driven route and stock planning; reduced operating costs by 16%.
  • Enhanced service performance for global pharma clients (Roche, Cipla) in the Patient Assistance Program by achieving zero escalations through strengthened governance, process discipline, and SLA adherence.
     
• Business Head - Retail, Docon and Health Partner Network
  • Formulated and executed growth strategy for Pharmeasy’s retail, Docon EMR, and health partner network verticals, managing multi-city P&L.
  • Launched franchise-owned, company-operated (FOCO) retail chain across 4 cities; achieved CM2 profitability within 8 months and doubled GMV to ₹80 Lakh in 9 months, driving omnichannel strategy.
  • Built standard operating playbook for store setup, vendor design, and process audits, reducing CapEx and pilferage by 50%.
  • Improved first-fill procurement from 63% to 92% via data-backed inventory planning, cutting stockouts by 40%. Drove digital innovation through in-house mPOS and audit-tracking tools.
  • Oversaw a network of 800+ health partners, generating additional business worth ₹4 Cr+ monthly for the Pharmeasy app. Doubled revenue in 4 months, reaching CM2 break-even.
  • Revived Docon EMR performance, managing 3,500+ monthly active doctors; tripled doctor payment collections, cut issue tickets by 66%, and built analytics dashboards for performance tracking.
     
• Head of Operations - Docon
  • Launched PharmeasyOne, a doctor-led distribution platform spanning 500+ clinics across 27 cities with a team of 400+; scaled to ₹60 Cr annual GMV within 12 months, establishing a new B2B channel for Pharmeasy.
  • Implemented a multi-pronged cost-optimization program encompassing process redesign, procurement efficiencies, automation, and tighter governance — reduced overall losses by 40% and improved contribution margin by 8 percentage points.
  • Built automated procurement engine using 9-Box analytics to forecast demand and align ordering; optimized inventory-to-sales ratio from 3.5 to 0.6 and shortened the working capital cycle by 83%, freeing up tied capital and improving cash flow.
  • Instituted a digital audit and governance framework that brought inventory leakage below 1% of inventory value and standardized controls across all locations.
  • Developed a comprehensive training module for 300+ pharmacists across 27 cities. Managed payroll for 300+ pharmacists, ensuring timely and accurate disbursement.
  • Implemented lead management platform (Leadsquared) to enhance sales efficiency and streamline onboarding processes.
  • Deployed PAZO — daily operations management software and ClickUp — daily task management software to improve operational and team efficiency.
     

Medtrail (SaaS enabled doctor led distribution platform) | Delhi

• Vice President - Operations
  • Directed operations across five verticals — doctor-led distribution platform, digitization, HR, administration, and tech support — driving scalability and operational transformation across functions.
  • Improved prescription digitization efficiency from 50% throughput (150 Rx) in 30 mins to 90% (250 Rx) in 5 mins; optimized net digitization cost by 66% to ₹5 per prescription in 10 months; led a team of 200+ digitizers.
  • Designed and implemented the operating blueprint for doctor-clinic pharmacies; scaled to ₹25 Cr annual GTV across 120 stores with 95% customer satisfaction, establishing a sustainable B2B2C distribution model.
  • Strengthened the supply network via strategic negotiations with pharmaceutical companies and distributors, improving procurement margins by 5% and ensuring consistent availability.
  • Re-engineered last-mile delivery operations through route-optimization algorithms synced with clinic schedules, cutting workforce and logistics costs by 33%.
  • Built automated ordering workflows ensuring zero stockouts and optimizing inventory ratio between 0.6 to 1 at stores. Streamlined store audits by creating new SOPs to ensure zero pilferage and reducing audit time by 50%.
  • Upgraded digitization product by integrating doctor-level auto-suggestions and doubt-sheet automation, reducing per-prescription turnaround time to less than 60 seconds and improving accuracy.
  • Developed an in-house LMS platform that shortened new-hire training cycles by 30 days, improving onboarding efficiency.
  • Co-developed tech-enabled solutions — including the Smart Dispensaries App and POS software for doctor clinics, as well as logistics app, order placement portal and audit app for internal teams, enabling real-time visibility and process accountability.
  • Structured a centralized data architecture for 2.5 lakh+ SKUs and built a validation tool to eliminate duplicates, update product data, and align with distributor catalogues, standardizing the medicine master database.
     

TOIKIT (Startup aimed towards solving the hygiene problem of India) | Mumbai

• Founder and CEO
  • TOIKIT was a D2C brand formed to create hygienic products for use in public toilets in India.
  • Launched the first-ever disposable toilet kits for the Indian market. Introduced 7 products in the most reasonable price band to help consumers confidently use public toilets.
  • Attained rapid growth in monthly revenue, reaching ₹2 Lakh in less than 6 months, primarily through online marketplaces such as Amazon, Flipkart, Netmeds, Paytm Mall, and Shop Clues. Established offline presence across major retailers in Mumbai.
  • Onboarded Central Railways, with the product launched by Shri Piyush Goyal in Mumbai Rajdhani Express.
     

OYO Rooms (World's leading chain of hotels and homes) | Gurgaon

• MM CEO - Cyberhub
  • Owned P&L for Cybercity (Gurgaon) market; orchestrated revenue turnaround by redesigning channel strategy and pricing levers, scaled online GMV from ₹55 Lakh to ₹1.7 Cr and built a ₹50 Lakh offline business within six months.
  • Improved core KPIs like Shifting by 60% and NPS by 12% through process diagnostics and incentive realignment; eliminated ₹10 Lakh/month leakage via audit-driven revenue controls.
  • Positioned Cybercity as the fastest-growing market pan-India and the first to achieve a positive take rate, setting the benchmark for OYO’s profitability model.
  • Ranked 1 nationwide with the highest monthly revenue of ₹4.34 Cr through a 5X increase in Sellable Room Nights.
  • Negotiated 50+ partner contracts in one month to transition to a zero-minimum-guarantee (MG-free) model, improving margin structure and risk alignment.
  • Partnered with the product team to co-create digital tools — a corporate booking portal, Tout App, and offline channel platform, automating B2B sales and improving conversion tracking.
     

General Motors (One of the World's largest automobile manufacturer) | Gurgaon

• Assistant Manager - VSSM
  • Supervised service and spare-parts divisions for 11 dealers across UP, Haryana, Rajasthan, and Delhi NCR.
  • Handled the highest number of job orders for the day among all after-sales managers across India, totalling 800+ orders, and grew month-over-month (MoM) revenue by 20%.
  • Ranked 1 in Extended Warranty and Roadside Assistance sales, showcasing proficiency in sales and customer service.
  • Designed and launched 20 subsidized Mobile Service Vans to facilitate remote servicing and reduce the breakdown time of vehicles, improving customer satisfaction and retention.

• Got promoted from AVP to VP Operations within 10 months at Medtrail in recognition of exceptional performance and leadership.
• Got promoted form Business Development manager to MMC CEO in 5 months. Stood 2nd among the 53 MM CEO for two consecutive quarters in the internal sales championship, OYO Champions League, and OYO Premier League.
• Received an award for upgrading 4 key dealers to the Grand Master category within a year in General Motors, demonstrating excellence in dealer development.
• Won the fastest Formula car award at the first SUPRA SAE INDIA event in 2nd year of college.
• Winner of Science Model Competition at the district level.
• Ranked 2nd at the Oxford Find Out Quiz Contest organised by Barry O’Brien.

• B.Tech(Mechanical Engineering), Visvesvaraya National Institute of Technology (VNIT), Nagpur

• Consistently organised multiple cultural events during my undergraduate college.
• Active member of Food Temple, a not-for-profit organization, which provides meals at Rs 10 in Kota.
• Vice President of the SAE club of the college.